We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Dental Supplies

          Bruush Oral Care

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Dental Supplies.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:
          Pattern of Complaint:
          As of October 16 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:

          Product Issues
          Consumers complained that the products they ordered broke after a few uses.
          Consumers complained that the the replacement heads weren’t replaced.


          Refund/Exchange Issue
          Consumers complained that they did not receive their orders.
          Consumer complained that they did not receive their subscription orders.

          We offered Bruush the opportunity to address the above identified patterns. We did not receive their response.
           

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            14/08/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I am on a recurring subscription plan for the company Bruush in which I should receive 3 toothbrush heads every 6 months for $18. I have not received new toothbrush heads in months even though I should have and reached out in July via their contact form. I received no contact. They are sold out of all brush heads and have not sent any sort of update or clarification to customers. As this is an electric toothbrush, it’s not easy to replace and requires specific heads to match. I should not have to buy more heads or contact the customer service to receive assistance. I have waited for months hoping my package may come however they have been sold out of toothbrush heads for months. Since this product directly affects my hygiene and presentation, I would like to receive refills for my toothbrush heads that I was owed on my subscription.

          • Initial Complaint

            04/08/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a toothbrush on 7/11/2023 as a gift for my son. He never received. The Bruush website shows that the order was never fulfilled. I have contacted them via phone and email at least 10 times to ask for a refund. They won't even respond. I have purchased another toothbrush so I do not want the product. I will include a picture of the order and the order status. Thank you.My son's name is *********************. I ordered and paid for the toothbrush.

          • Initial Complaint

            31/07/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            We have attempted to contact this company in every way possible short of visiting them on-site. We have requested refunds and left voicemails and emails stating we just want an update on the order. No information or even a formal response was given. It is clear Bruush at 210 - 128 West Hastings St. Vancouver BC, V6B 1G8 has no intention of fulfilling any orders. Very disappointing and seems like this company is just trying to do too much.

          • Initial Complaint

            26/07/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            June 6th 2023 Paid for bruush white tooth brush order via my mastercard online. Received order confirmation did not ever receive order Emailed Bruush 3 times asking for an ETA of my order Called customer service number and left 4 messages Messaged them on instagram twice I have not yet received a response. at this point I want a refund for my purchase.

          • Initial Complaint

            17/07/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a new toothbrush from Bruush on June 3 and received an email confirmation the same day. On June 15 when I hadn't received anything I wrote to customer service and I received the response that's attached on June 17. I have heard nothing since. There's no phone number on their site and my emails haven't gotten a response. As far as I can tell people are still able to order toothbrushes on the site but a buyer will have no idea that they may never get their order. At the very least I want a refund for my money which they've had since early June.

          • Initial Complaint

            07/06/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased an electric toothbrush from this company last year. Since then I have been using their brush, head replacements to continue the quality of the toothbrush and for my dental health. For the past three ongoing months the company has been out of stock on brush heads, and cannot tell me when they will be able to restock due to supply issues. I asked for a refund on my electric toothbrush because it was really expensive and it is unable to be used by me because no other brush head fits it and they as the company do not have replacements. The company refuses to give me a refund because they said I purchased my toothbrush out of the refund date. I said to them that I am unable to use their product due to their failure in restocking the brush head. Then they told me over email that if I sign up for their subscription refill head process they can give me a brush head. So they are lying to their customers online saying it is out of stock, *** **** ** **** * ***** **** ** * **** *********** ** ***** ********* ****** ******* ** ****** ** **** ***** 

          • Initial Complaint

            03/05/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for a toothbrush with their company on March 10. I received no contact information from them regarding my order , yet the charge to my credit card went through. I contacted the company via email at the beginning of April has I had not heard anything about my order. They informed me that the there is a delay and that the brush will ship out the last week of April. I contacted them again the last week of APril to get tracking information and they said again that it would ship the last week of April. It still has not shipped, I have contacted the company many times to get my product or my money back and no one answers. Today they emailed with tracking information to a website that does not exists and it says the product has not shipped or left the warehouse and that it was packaged on March 14th, which is a complete lie. Their phone number does not lead to anyone. I want this business investigated and I want my money back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          210 128 W Hastings St

          Vancouver, BC V6B 1G8

          Visit Website
          (844) 427-8774

          Customer Complaints Summary

          17 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.