Reviews

I called saxx to get in order refunded that was charged to my card twice, I was unsure if the matter was on the companys part (a glitch or something) or if it was on the payment method that they claimed was used. However after speaking with representatives the issue could not be resolved which was simply canceling the orders that I had made less than 13 hours before I called (the morning after). I asked to speak with their supervisor ********* who accused me of intentionally making the purchase which I did not and made it seem like I did something wrong. After telling him I wanted to have a respectful conversation and that I knew this wasnt on him he still was being ignorant and rude, did not seem to want to resolve my problem at all. I asked him for confirmation of the call he said he had never been asked that question before and asked me how to give me confirmation. He then said he would try to cancel the order but probably couldnt cause it might have already left the warehouse which I could see with the tracking number that it did not. I asked ********* if there was anyone else I could speak with he told me he is the only supervisor and he handles all of the customer service matters, I asked him if there was a manager, he told me that no manager would speak to me as it is out of their job description. Terrible customer service system & set up. I dont even have anywhere I can file a complaint about the situation but here.

Long term customer over 10 years. Very poor customer service recently. Gaslighting customers seems to be their specialty. Different batches overtime have overstretched considerably. Lower quality evident than 10 years ago. No accountability or access to customer care except for untimely surveys of how did we do ?. What a pity after the founder sells out it turns into sub standard product line.