Reviews

After just about 3 months. The worst service I have ever experienced. After 2 floor installation. First one so bad stopped it from getting worse. Second one took 6 weeks. Finally finished but have 2 to 3 different colours of tiles thru out the flooring. Have to redo again. First installation the guy made lots of damage to walls etc. Jordans said they would pay. Never did or would. Lies fighting to get my money back plus damages. Dont care at all. Having another company come to redo it for the third time. Jordans didnt care or really try to help. Run run run. Do not go to Jordans for flooring. The worst I have had to deal with. Just a bunch of bs and people who really dont know their jobs or care. I even asked them after the first installer make sure the new flooring is the same colour as the first. No one checked. Again run fast. Dont waste your money or time. Go somewhere else. Trust me on this. Been in construction most of my life. Never seen something this bad ever

in response to the recent situation concerning ********* flooring installation. This has indeed been an unfortunate and challenging situation for all parties involved. The initial order was for 300 square feet of SPC tile. Unfortunately, Mr. * W was not satisfied with the finished result. During the installation, we faced unexpected delays, largely due to Mr. * W requesting the removal of our first installer, who is one of our top performers and has completed many show floors in our retail locations. Once we secured a second installer, further delays occurred due to necessary subfloor leveling, which required time to cure. It is important to note that Jordans absorbed the cost of the leveling, as our salesperson did not discuss these potential costs with Mr. * W during the sales process. After the installation was completed, Mr. * W raised concerns about a few tiles with shading variances. Following a site visit that included Jordans representatives, the manufacturers representative, and a third installer (since the second installer also chose not to return), it was determined that the installation was within industry standards and the shading variances were within product specifications. However, the manufacturer agreed to support a remedial action to address ********* concerns. A third site visit was scheduled, and it was agreed to replace the tiles in question with closer matching ones. All parties concurred that the product was installed correctly and the repair was a standard industry practice. Subsequently, Mr. * W visited our head office unannounced, demanding to speak with management. He no longer accepted the agreed tile replacement and insisted on a complete floor replacement or a full refund. Given that a full replacement was neither required nor justified, we nonetheless agreed to a full refund to resolve the situation. Regrettably, even after agreeing to his demands and issuing a full credit, Mr. * W requested additional compensation. It is worth highlighting that Jordans invested over $700 in the subfloor leveling alone. Despite the correct installation and the product meeting manufacturing specifications, we endeavored to meet Mr. * Ws expectations twice. After agreeing to his final demand and issuing a full refund, it appears our efforts were still unsatisfactory to him. We sincerely regret that Mr. *** is not satisfied with his floor and that we were unable to meet his expectations, which, unfortunately, were beyond industry standards. We believe the decision we made was fair and reasonable given the circumstances.

Poor communication and poor customer service. They did not even finish the job. I do not recommend.

Hello **************,Jordans takes customer reviews seriously, we would very much appreciate the opportunity to work with you to resolve your concerns regarding your unfinished job. We have taken time to search for your order within our system and have not had success internally. Please contact us directly at **************************** with additional details of your order: Name and phone number that the product was purchased under, date of purchase, store location and if possible the Sales Order number located at the top of the paperwork provided to you at the time of purchase. We look forward to hearing back from you with your additional information so that we can work with you in resolving these outstanding issues. Thank you - Jordans **************** Team