Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
23/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I proceeded to order a forklift part, which I ordered on 8/22/24, paid the part with a credit card but could not get a shipping charge after paying for the part, which said company said that between ***** minutes i would be contacted with a shipping price. I placed the order at about 7:30 I was contacted thru email about the shipping charge at 12:30. I called the number sent to me with no success. I started calling from about 1:30 til about 7:00 that evening. I called this morning about 7:45 to process the shipping charge and stated my complaint to which I said that now my part is one day late because they did not answer my phone call, that they could not do anything about it. The lady on the line, I felt was not listening to me and said "Doe this complete your order" to which I said "yes", then she said have a nice day with no response to my complaint. This delay affects my business, affects my customers. Overall, bad business, poor customer service.
Business response
04/09/2024
Dear Better Business Bureau,
This email serves as a formal response to complaint ID of ******** filed against Solid Lift Parts on 8/23/2024. We appreciate the opportunity to address the concerns raised by *********************.
We understand that ********************* is experiencing a delay on the shipment on his order. We sincerely apologize for any inconvenience this may have caused. In response to this we have already issued a refund to *** in full amount of his order and he get to keep the part. Please see attached image for reference. We have already contacted the customer directly and already settled this matter to him. We have explained to him that we moved our website to a different server and we are understaffed during that time.
We value our relationship with the Better Business Bureau and are dedicated to resolving customer issues promptly and fairly. We appreciate your understanding and cooperation in this matter.
******* C
Solid Lift Parts
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.