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Business Profile

Hotels

Riviera Plaza & Conference Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

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2 Customer Reviews

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  • Review from Kelsey W

    1 star

    17/07/2023

    This was by far the most disgusting hotel that I have ever stayed at. As soon as you walk into your room, you are blasted with a smell of musty air; the carpets look as though they are the original; walls splattered with unknown fluids; to top it all off, we had zero running water in our shower. When we brought it to the attention of the front desk, looking for a partial refund or something to compensate for the absolute lack of quality in the room, we were told management would contact us via phone. After no contact, we reached out to the hotel multiple times and were given the response of we do not offer refunds; we should have brought it to the attention of their staff sooner; if the room was so bad then we shouldn't have stayed there; next time we want better quality to stay at a four star hotel. This was the response of so called management when we disclosed that the shower didn't work and that the room was dirty. I don't think it is too much to ask that at $150 a night, a room would have running water in the shower. Not only was it bad enough that the room was filthy, but the management was unapologetic to the fact that they are running an absolutely disgraceful hotel, was incredibly abrupt, and rude.I would not recommend doing business with this hotel at any point in time. An absolute disgraceful to the hospitality industry.
  • Review from Randal S

    1 star

    05/08/2022

    Terrible hotel. Air Conditioning is broken throughout the entire hotel, the don't post this on their booking pages so customers are unaware ubtill they either email them or tell you at checking when it's to late to cha ge hotels. Unclean rooms. Mold in bathroom. Very rude unprofessional staff.

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