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10 Customer Reviews
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Review from Kar S
5 stars11/01/2025
Thank you to the whole Gaslight Heat Services Team for their quick installation of our new hot water tank! The service was great from the initial call to the completed installation! We will see you again for our annual gas service!
Gaslight Heat Services Response
03/02/2025
Mrs.and Mr. Schoeber, It was a pleasure being able to assist you with the Hot water tank Replacement. We look forward to seeing you next year for the annual service of the Gas Appliances. All the best, From all of us @ Gaslight Heat ServicesReview from Andrew L
5 stars19/11/2024
From submitting a request for service to having my furnace back up and running it was less than two hours. Blown away by how quick and complete the service was. Many thanks to the Gaslight team.Gaslight Heat Services Response
21/11/2024
Andrew, Thank you for your kind words. I am glad we were able to get your furnace up and running, especially with the storm that was approaching. We look forward to seeing you next year for your annual service. Sincerely, All of us @ Gaslight Heat ServicesReview from Linda R
5 stars05/10/2024
A Gaslight Heat Services Technician (Tristan?) attended to check our gas appliances. Our Tenant called immediately after he left to rave about his customer service and exceptional knowledge of the appliances. She indicated he was prompt, polite, efficient and above all, explained what he was doing. We commend Gaslight Heat Services and the Technician for the excellent work and attitude which left our tenant very happy, as we are. All in all, the whole experience, including communication with the Office Manager was excellent. Our gas appliance is in a safe, working condition and the price was extremely reasonable. Thank you!Gaslight Heat Services Response
09/10/2024
Linda, Thank you for your kind words. It was a pleasure to be able to assist you and your tenant in maintaining and making sure your Gas appliances are in safe working order We look forward to many more years of assisting you and your tenant. sincerely, All of Us @ Gaslight Heat ServicesReview from Kevin W
5 stars19/08/2024
Gordon and his team recently replaced our broken water tank and installed a tankless water heater with a 2-day turnaround time. The water heater is running great. We are really enjoying it. The removal and installation completed in one day. The tech team that consists of Jin, Blazer, and Tristan did a great job with the install. They are friendly, attentive to details and very knowledgeable. The work done on the gas, water, and exhaust/intake pipelines looks fantastic and so are the hookups to the water heater and its placement. As a result of water pipe works, we are able reclaim more space where the old water was located. As result of Gordon's observation with the dripping from the hot water line, an add-on valve was recommended to prevent the pre-heat fans from falsely starting. This was installed by Jin, who also took time to showed us how to use the water heater and explained to us the drainage pipes and shut off values for water and gas. The whole process was a very pleasant experience. Thank you, Gordon and team!Gaslight Heat Services Response
20/08/2024
Kevin, We are happy you are enjoying your new Rinnai tankless water heater. We look forward to assisting you with any other gas requirements and will see you for the annual service on your new unit. Thank you for taking the time to let us know how your experience was with the Techs We will pass all of this along to them. Yours Sincerely, All of us at Gaslight Heat ServicesReview from Carol A
5 stars19/04/2024
I have never met such a remarkable company as Gaslight Heat Services. I applied in 2022 for the NRCan Greener Homes Grant to help retrofit my home with a new heat pump heating and cooling system. Conscious of the fact that I could and should do better for the environment, I had my home assessed for energy loss. I was quite taken aback about the energy wastage and in early 2024 decided to commit to a new heat pump. Jenn, the Office Manager at Gaslight Heat Services not only helped me to place my order but also ensured, on a daily basis that the Gaslight Heat Services team delivered the required equipment and services on time and on budget. Importantly, she helped me to coordinate the services of an independent electrician so that my heat pump would be properly installed and connected to my home electrical panel and grid. Jenn then assisted me to file the newly installed heat pump equipment with NRCan Greener Homes program and the BC Provincial Government in order to qualify for energy saving rebates. She then also arranged for an annual service and inspection and helped guide me through a 12-year extended warranty program. The customer service was simply outstanding, and it should be noted that the company owner himself undertook the initial home installation assessment. Gaslight Heat Services deserves a 5/5 gold star rating - and my 50 year old home in Oak Bay now has a new lease on life, one that will help provide a cleaner and better environment for all our grandchildren. Thank you so very much. Carol A.Gaslight Heat Services Response
22/04/2024
Carol, Thank you for your kind words. Working with you to install your Diakin Heat Pump has been a pleasure. We look forward to seeing you yearly for your annual maintenance visit. Enjoy the time spent in your home with the grandchildren knowing that your house is more efficient and helping the environment. Sincerely, All of us at Gaslight Heat Services.Review from GERARD MICHAEL
5 stars21/03/2024
We approached several companies for quotes and follow-ups to get a heat pump installed in our house. We settled on Gaslight Heating Services initially for their amazing communication. Jenn had endless time to talk about the systems, how they worked and what the options were. Every step was explained. When it came time for the install, they had to work out problems with getting the unit into place. The workers were on the phone with the owner for a while working out a plan that would move forward. In the end, the system was installed professionally. The ductwork that they put in place looks like it was always in the house. The system works exactly as it should. Importantly, we were impressed with the professionalism of every employee. The house was left clean and in order after each work shift. They were in constant communication, and we never felt out of the loop. They met the estimated price and definitely the expected quality. In an array of many heating companies, this Gaslight stands out. Because we live in a strata, it is important to say that they did everything they could to make certain that all concerns were addressed. Thank you for your dedicated work.Gaslight Heat Services Response
05/04/2024
Gerard, it has been a pleasure working with you on this project, even with all the obstacles we had with the strata regulations. Enjoy your Daikin Ducted Heat Pump system. We look forward to seeing you next year for your annual maintenance. Sincerely, All of us @ Gaslight Heat Services.Review from Janis D
5 stars13/12/2023
Thank you to the hard-working team at Gaslight. The installation of my new furnace presented some unique challenges. A special thank you to Jin (technician) and Jenn (office manager) for their expertise, patience, courtesy, and dedication to customer service.Gaslight Heat Services Response
14/12/2023
Janis, thank you for choosing Gaslight Heat Services for your Amana furnace installation. It was a pleasure working with you to get this completed. We look forward to seeing you next year for your annual service. Yours sincerely, all of us at Gaslight Heat Services.Review from annie c
5 stars11/09/2023
We have been using this company for at least 20 years. We have never had a complaint and I am in charge of booking yearly visits for the 18 owners in the complex. Our last visit was on Aug 1st and our fireplace was declared good to go last weekend. it got cold and we needed a little bit of heat but couldn't get it going. I called the office and booked an appointment. This morning Tristan showed up on time and took less than 1 minute to figure it out. I just forgot the last step in the firing process. I felt so stupid but Tristan was very patient and understanding for this forgetful 75 year old customer. * *** **** ** *** ************* *** ** ****** *** **** *** *** **** * ******* What a good deal! I do recommend this company, they do care! Annie C.CGaslight Heat Services Response
22/09/2023
Annie, As Always it is a pleasure to assist you not only as a customer but also when we are servicing the fireplace for the building. Look forward to talking to you next year. All of us here at Gaslight Heat Services.Review from Jackie S
5 stars31/01/2023
On December 14, 2022 I called **** ****** **** ******* ****** to clean and service my fireplace. The technician was friendly and I thought he was thorough. I asked about turning off the pilot light until I wanted to use the fireplace to save on propane. He said yes I could and wasn't told it would be difficult to turn it back on. I paid $199.00 plus tax. On or about December 16 & 17th (during the snow storm), I could not get the pilot light on and left several voice messages to see if they could come back to light the pilot light. They called me back at the end of December or first week of January 2023. They said they would come back if I paid them an additional $179.00 AND was told without a second look that I might have to pay for new parts or a fireplace. I tried negotiating on the side of "customer service". But, they would not consider such a concept. Frustrated, I called Gaslight Heat Services (GHS) and they came out to start my fireplace in less than 10 minutes and did not try to upsell me another unit or part. In addition, the Gaslight Heat Services' technician was surprised to see that my fireplace was not clean. When he pointed to the gravel and debris at the bottom of the fireplace noting it was not done thoroughly. Gaslight Heat Services charged me 3/4 LESS the price of **** who tried to double dip me for ($179.00 within 30 days of the original service date). ** ******* ********** ************ ********** **** **** ****** ******** *** ***** ** **** ******** ******* ***** ** ********** ***** *********** *** *** ********* *** ****** ********* ********** **** **** ** ***** ** ***** * ***** ** ******* **** ****** ******** **** *** a BIG MAHALO (THANK YOU) to Gaslight Heat Services!Review from Lari M
5 stars19/03/2022
In short: Great! Every time they said they would show up they did, which is something considering our interaction occurred when some operators didn't return calls, and a few showed up but never gave quotes. The office manager kept on top of the order shipment every step of the way and communicated regularly. Thanks Jenn! The installers were friendly and their work was professional and tidy. While it is early days with the units themselves already we notice that the house is warmer as the heat distribution is better with mini splits than our floor boards, and are much quieter. The acid test will be during a heat dome for A/C, but what I can say is that I am recommending Gaslight to good friends. Need I say more? First rate service. Oh, and their quote for all of this was more than 2K less expensive than the nearest quote.
Customer Review Rating
5/5stars
Average of 10 Customer Reviews
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