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Business Profile

Walk-In Tubs

Island Walk In Tubs Renovations

Reviews

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9 Customer Reviews

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  • Review from Shirley K

    5 stars

    11/02/2025

    We had a walk-in shower installed a few weeks ago. What a great job. Laurie Finnegan in their Victoria office was so helpful. Bill the installer from Nanaimo was fantastic.
  • Review from Ingrid H

    5 stars

    26/10/2024

    Had walk-in shower installed this past week. Can’t say enough good things about the company and their employees. Extremely knowledgeable, courteous and helpful. Explained the entire process in terms I could understand. No surprises. Great experience and I would highly recommend Walk-in tubs Fraser Valley to anyone considering a tub/shower conversion. I. Helmes
  • Review from Dave & Pat C

    5 stars

    10/10/2024

    Dealing with Island Walk in Tubs was a great experience. From Laurie explaining what was available and all the options that were available. Alex the installer was great and helped us decide where was best to put the grab bars. We would highly recommend this company.  P and D Collett
  • Review from Elizabeth g

    5 stars

    02/09/2024

    The bath tub itself is excellent quality and the installation people were hardworking perfectionists. They were also respectful of our schedule. I would recommend this company to anyone. E and T Greaves, Victoria BC
  • Review from Kevin M

    5 stars

    05/08/2024

    Entire process was quick and painless, from the original contact to final installation. No complaints. Highly recommend to anyone considering a walk-in tub.
  • Review from Brian D

    5 stars

    29/07/2024

    This has been a wonderful, well-organized company right from the return of my initial request for an estimate to the salesperson arriving on time and going over their products quite thoroughly. The installation was seamless, the installers are wonderful and cleaned up after themselves. I give the whole experience five stars.
  • Review from Annie & Ken M

    5 stars

    28/07/2024

    We love our new walk-in tub and shower! No more fears of falling getting in and out of the previous tub combo, and it looks amazing. The entire experience, from the first phone call with Laurie to the installation by Jake and Bill. They are all very knowledgeable, competent, considerate and extremely professional. I should also mention SWIFT. From start to finish it only a couple of weeks and that includes the two-day install. Thank You all so much for our beautiful tub, it will be enjoyed for many, many years.
  • Review from Cleone M

    5 stars

    26/05/2024

    I think that Walk In Tubs should be in every home that a senior lives in. This is not only for safety but can go a long way to reducing pain and giving one a better night's sleep. Island Walk In Tubs made the renovation to our home easy with their well-trained staff. A happy and satisfied customer.
  • Review from Carl R

    5 stars

    22/05/2024

    Island Walk in Tubs installed a new tub for us. The whole process from beginning to end was a positive experience. The sales team (Laurie and Bruce) were quick to respond and very knowledgeable. They were able to answer all of our questions and had a wonderful presentation. They walked us through the steps needed to apply for the BC RAHA Grant, and once approved, the installation was scheduled and completed very quickly. The installers that came to the house were very friendly, polite, and professional. They worked efficiently and cleaned up the worksite. The tub enables my father to stay in his home and bathe without assistance or fear of falling. I would highly recommend them to others that are looking for a walk-in tub.

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