Reviews
32 Customer Reviews
Review from Cindy M
5 stars20/12/2024
I have just had 13 windows, and 2 patio doors installed. From the initial visit from Rebekah in Nanaimo to the finishing, I have had great service and now have beautiful windows in my home. I met with Rebekah; she invited me to the showroom and explained all the features of their windows and doors. She kept contact throughout the process. The men doing the work were great. They were a great team always working together. I am so happy I chose Van Isle Windows.Review from Kathleen B
5 stars17/12/2024
Great service. Prompt and courteous in all aspects of their work. Work was done promptly and as scheduled. I would use Van Isle again.Review from DARLENE B
5 stars04/12/2024
Extremely professional and above my expectations. I could not have been more satisfied with my new windows.Review from Darlene M
5 stars26/11/2024
Great service. Windows professionally installed and all mess cleaned up after project. We are very pleased with the overall service from estimate to installation.Review from Ken L
5 stars25/11/2024
This company exceeded all expectations installing 12 fantastic new triple panes professionally and quickly, then leaving the place cleaner than when they came. Highly recommended.Review from Terry W
5 stars09/10/2024
Telephoned for an estimate to replace all the windows in my house. Had a reply within hours and salesperson arrived within 24 hours. Estimate given 2 days later, met with sales at the showroom, I was given all options for the windows and explanation of the installation procedure. Couple of weeks to get the installers here, two-day job and done. Great sales and service. I definitely recommend this company, Terry, Cowichan Bay.
Van Isle Windows Ltd. Response
10/10/2024
From first contact, through the quoting process and down to the finished product it sounds like our approach to customer service was right on point for what you needed. Thank you for taking the time to share your experience with Van Isle Windows. If you ever need us again, we are here to help.Review from Lesley V
5 stars14/08/2024
Very professional and vacuumed up all of the mess made from putting in the new window.Van Isle Windows Ltd. Response
19/08/2024
Thank you for sharing your experience.Review from Jessica C
5 stars03/08/2024
Excellent from start to finish. Quote was reasonable and came very quick after they came and looked at what we wanted to do. Installation manager then came and looked at the space, drew up the specs and assisted the electricians move wires. Installation day was flawless, efficient and clean. Thank you!Van Isle Windows Ltd. Response
06/08/2024
It is always great to hear back from clients after the installation has been completed. The feedback is what guides us to be better, but, when the installation is "flawless" there just isn't anything else to do but say thank you for choosing Van Isle Windows for your project. We hope you enjoy your new window for many years.Review from Doug M
5 stars28/07/2024
We'd like to join the long line of happy Van Isle customers. We just finished replacing 10 windows in an old house. From our initial contact with John from sales, through installation with Lester and crew, we couldn't be more pleased. Prices were reasonable and all our options were made clear to us. We were especially impressed with the professional installation. The crew was on time, respectful and friendly. They were gentle with the old place's bones and left everything clean and ship shape. We'd recommend them any time.Van Isle Windows Ltd. Response
29/07/2024
Thank you for allowing us to be a part of your window renovation project. With over 46 years under our belt it is great to hear from customers that we are still doing it right. Thank you for sharing your experience.Review from Martin B
5 stars26/07/2024
Excellent team from consultant Bob, installer Isaiah and helpers Misha and Harpreet, service manager Nick, to office staff, this team exudes competence and customer focus. Out of three estimates, Bob was the only one who alerted us to fire code egress issues that would have to be addressed. A visit to the wheelchair accessible Nanaimo showroom and its friendly environment made a decision very easy: quality windows that stood out in comparison to competitors! We are so pleased with our new triple pane windows and the entire process.Van Isle Windows Ltd. Response
29/07/2024
Thank you for allowing us to be a part of your window renovation project. Your description of the process is our goal for every customer so thank you for taking the time to share your experience.
Customer Review Rating
Average of 32 Customer Reviews
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