Complaints

• Initial Complaint

  29/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of charge: September 13, 2024 For the past couple of years I have my pass on Auto renew. This year I lost my job and suffered a back injury that required surgery on July 30. I am unable to ski this season and cancelled the auto-renew, but I was still charged for my pass. Job loss is listed as a valid reason for refund, as is the following for an injury. j.Illness or Injury. You are unable to use your Pass during the Core Season because you suffer an accidental bodily injury, a physical illness, or a physical disease that: (i) is diagnosed by a Physician after you purchase your Pass or (ii) presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass. To qualify, the injury, illness, or disease must prevent you from using your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. This provision applies only if you provide verification from a Physician.I have now submitted the following documents to corroborate this but was still denied. Letter of ******************* of termination from my employer ******** Scan Results Surgical Report from my ************************************* documentation signed by doctor stating i cannot work Letter from my doctor stating I cannot ski this season due to risk of re-injury. Refund requests are handled by ******** (3rd party), Vail take no responsibility. I have spent hours on the phone with ******** and all they can do it make notes and wait ***** business days for someone to review things and nothing ever happens.

  Business response

  07/11/2024

  Thank you for the opportunity to address this matter between ************************************************ (Sedgwick) and Mr. ****** *********. 

  Sedgwick is a third-party administrator that processes refund requests for Personal Qualifying Events under the Vail Epic Pass Coverage.  Refund requests are processed in accordance with the terms and conditions of the Epic Coverage.  Any matter related to the actual ski pass which including but not limited to purchases, renewals, and usage is handled directly by Vail.  

  Upon review of Mr. *********** refund request, he did have a Qualifying Personal Event and therefore, his refund request was approved.  Mr. ********* should have received a letter in his email advising of the approval.  The Epic Pass purchase price and purchase currency is provided to Sedgwick by Vail.  Refunds are processed according to this information.  A refund of the full purchase price was issued by check in the amount of $982.00 USD on October 31, 2024.  St the time of this writing, that check is still outstanding. 

  Again, thank you for the opportunity to respond to this complaint.

  ***** ******* | Claims Assistant Manager
  Direct ************ 
  Email **********************************************************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I sent this email and photos of our purchased tickets to ************** but never heard back.Dear Whistler ************** We purchased 3 adult and one child tickets to go up the Whistler gondola and peak to peak today. However, Im requesting a refund because while going up was smooth, coming down took 1 hour and *********************************** the meantime, I had my elderly mum and an 8-year-old child who needed the bathroom, and my 3 teenage kids had to wait at the bottom for us for a prolonged period of time without any communication ( they went zip lining, and we had their stuff).The start and stop of the gondola was, I think, due to the unloading of all the bikes - there was some mountain biking event going on, which I think disrupted your guest services.

• Initial Complaint

  11/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  To Whom It May ********* am writing to file a formal complaint against **** Resort concerning a recent issue with the purchase and activation of season passes for the 2023/24 season. My name is ***************************, and my confirmation number for this matter is *********.In November, I unintentionally purchased Epic Local Passes for **** in ***************** instead of Whistler Blackcomb, the resort in **************** where my family and I reside. This error came to light when the passes were unexpectedly deactivated on March 11, 2024, causing significant disruption to our planned week-long visit to Whistler.I promptly sought assistance from **** Resort's customer service, both in person and over the phone. Regrettably, my requests for support were denied, with the explanation that any changes should have been requested in December. However, this was impossible as I was unaware of the mistake until the passes were deactivated.**** Resort's suggested solution is to purchase lift tickets, which, while noted, does not adequately address the inconvenience caused by the pass deactivation. Moreover, the passes for the 2023/24 season and any potential upgrades are no longer available.I believe that given the extenuating circumstances and the unintentional nature of the error, **** Resort should demonstrate flexibility and understanding. The lack of assistance and the inability to rectify the situation have led me to file a formal complaint with the Better Business Bureau.I trust that the Better Business Bureau will investigate this matter thoroughly and facilitate a fair resolution. Any assistance or guidance you can provide in this regard would be greatly appreciated.Thank you for your attention to this matter.Sincerely,

• Initial Complaint

  27/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Whistler Blackcomb Mountain due to an unauthorized charge made to my family on August 31, 2022, in the amount of $1,749.83. This charge was for an auto-renewal of a service/product that we did not sign up for.While we have previously enjoyed the services/products offered by Whistler Blackcomb Mountain, we were both surprised and disappointed to discover this charge on my family's statement. We never provided consent for an auto-renewal, and we believe this to be a breach of trust.Moreover, I have attempted to navigate their refund process, which I found to be not only challenging but also lacking provisions for refunds related to non-authorized automatic payments. This has added to my frustration and inconvenience.Despite my efforts to communicate with Whistler Blackcomb Mountain and seek a resolution, I have not received satisfactory assistance or a clear path to obtaining a refund.I am reaching out to the Better Business Bureau in the hope that your intervention can facilitate a fair resolution. I believe that consumers should be protected from unauthorized charges and that businesses should be held accountable for their billing practices.I kindly request your assistance in this matter and hope that a satisfactory resolution can be achieved with your involvement.Thank you for your attention to this matter. I look forward to your prompt response.

  Business response

  01/12/2023

  Dear BBB,

  Thank you for allowing us to respond to Mr. ******** letter.

  We have reviewed ******************** profile and can confirm that we correctly charged these amounts because (a) the customer affirmatively signed up for auto-renew; (b) it the customers responsibility to keep his or her information up to date or remove their passes from auto-renew; and (c) we sent emails in advance, warning of the approaching charges. 

  Thank you for your time,

  Ellody

   

• Initial Complaint

  23/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  A down payment (of $50/pass) was put down on 4 passes. Only 3 passes were needed as one household member moved away due to unforeseen job loss. I have paid off the 3 required passes in full. For whatever reason, my pass is deemed inactive with Whistler Blackcomb. After several phone conversations with Whistler Blackcomb and Vail resorts, they say I need to pay off the 4th pass to make my pass active or apply a refund.The refund company is neither Whistler Blackcomb or Vail resorts, it's an insurance company called Sedgewick. After trying this approach, they said as the 4th household member was a private contractor, he is not eligible for a refund. I do not want a refund for the down payment of $50 dollars; they can keep it. The bigger issue here is I have paid for 3 passes that I would like to share the experience with my family this winter and at the moment, my pass is inactive.They say there is nothing they can do or a resolution and/or compromise. I have been stonewalled by their customer service and no manager or supervisor are available to speak. Passes are non-transferrable apparently.I am open to compromise even. I could pay off that other pass (even though it won't be used) if they would give me a couple of day tickets to make up for money lost.As of now, I have paid them in full for 3 passes plus $50 dollars for a pass that won't be used. They are still winning.I feel that BBB should be aware of this and would like their assistance resolving this matter. I cannot seem to get past their customer service to someone that can make changes to my pass/account.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 21st January 2023, I sustained serious injuries due to a snowboarding accident at Whistler.The weather was poor with low visibility conditions. I was snowboarding with friends towards the ************************* when I rode directly into a large rock and ditch. There was no marking of this rock despite it being in the middle of the run and hardly visible in the conditions. It is my understanding that subsequently a couple of days later markings were placed to warn people of the object.My injury list is extensive and I'm struggling with ongoing pain over 4 months following the incident. Costs of Physio and Chiro are high.

  Business response

  19/07/2023

  ***************************
  Marketplace Specialist
  *******************************************
  Phone: ***********************
  
   
  
                  RE:          **** **** ****                   ********                                 ************                     *************************                                 ***** ****                           **********                                 ********                                 ************ *****                                 *******                                   ****
  
   
  
   
  
  Dear *******************************:
  
   
  
  Thank you for the opportunity to address the misunderstanding that has developed between ******** ******************************** (********) and ************************** 
  
   
  
  Please note that ******** is the third-party claims administrator for ****. **** is self-insured for this matter. Please be advised that the above-referenced claim falls within the policys Self-Insured **************************** ******** is not an insurance carrier.  In a good faith effort to resolve this dispute, ******** provides the following information.
  
   
  
  ************** filed a refund request on 4/11/23 with ******** ******************************** After review of the documentation, we issued payment to ************************* for $243.00 on 04/13/2023 for the cost of his EPIC ski pass.   
  
   
  
  EPIC Coverage Refund Policy (EPIC Coverage) is Vail Resorts refund policy for all Season Passes. All Season Passes are nonrefundable unless it qualifies for a full or partial refund under these terms. ************** did suffer from an injury at Whistler Blackcomb Ski Resort which qualified for a refund under the personal qualifying event for injury. His Season Pass was refunded in full. EPIC coverage does not provide coverage for reimbursement of any medical expenses.
  
   
  
  Listed below is the Epic Coverage terms and conditions for reimbursement of the Guests Ski Pass due to their Injury. The full terms and conditions can also be viewed online at *********************************.
  
   
  
  k. Illness or Injury to a Family Member. You are unable to use your Pass during the Core Season because a Family Member who lives in the same Permanent Residence as you suffers from (i) a physical illness or physical disease that is diagnosed by a Physician after you purchase your Pass; or (ii) a physical illness or physical disease that presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass; or (iii) an accidental bodily injury after you purchase your Pass. To qualify, the illness, disease, or injury must require your continued care for that Family Member for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. This provision applies only if you provide verification of the need to provide consecutive care from a Physician.
  
   
  
  EPIC coverage does not provide coverage for reimbursement of any medical expenses.
  
   
  
  Again, thank you for the opportunity to respond to *************************** complaint. 
  
   
  
  Sincerely,
  
  ***************************
  
  Claims Team Lead

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transcation: Sep 19th, 2022, $660.45+May 31st, 2022, $58.28 I was at Whistler Blackcomb on April 11th, 2023, used the **** card that I purchased on Sep 19th, 2022. At 3pm, April 11th, 2023, I received an email which stated that my **** card was deactivate due to misuse. I tried to call their customer service both online and through phone calls. I was told that I wasn't able to use the card even after I talked to their customer service in person and proof that I was the only person used the card on April 12th. I already made plans with friends, etc to arrange the ski trip and now had to cancel it. Their customer service wasn't professional at all, I got pushed around to different department, not solving the problem, no apologize. They didn't provide any proof that my card was used by others in the email or through any phone calls I made with them. While I have my proof here that I was the only person who used the card. The shuttle record which I took on April 11th, 2023 and the picture with date and time that I took while I was inside gondola on April 11th, 2023. Please see attachments. Thank you. Best regards, **** *** *** ************  Please see attachments for details and proof of purchase.

  Business response

  18/04/2023

  Greetings, *** ***,
  
  Thank you for reaching out to us with regard to your experience with Whistler-Blackcomb. In addition to reviewing the provided information, I have reviewed this directly with **** ******* as well and would like to go over this with you in detail.
  
  Records indicate that this was resolved on April 12, 2023 with the resort directly as you provided the necessary information to Whistler-Blackcomb. As a result, this has enabled them to reverse their decision and activate your pass for the remainder of the season.
  I would like to add, with regard to pursuing a refund with Sedgwick, this is not possible. Sedgwick will provide qualifying refunds to customers as per the Epic Coverage Policy with regard to the covered Personal Events presented in the terms and conditions of the policy. The revocation of a pass due to ********** pass use is not a covered event and as a result the refund request is rightfully denied. This is a policy presented at the time of purchase to all guests which requires review and acceptance in order to finalize a season pass purchase.
  
  Thank you for your time and hope the resolution provided by Whistler-Blackcomb is to your satisfaction.
  
  Sincerely,

  Harley M***

  Customer response

  18/04/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  You deactivated my pass without solid proof, so I had to change my plan with friends to visit the mountain the next day. All I received from Whistler Blackcomb was saying they were sorry which I don’t think it’s enough. I went through so many phone calls as well, no solutions were provided. 

  This is definitely the worst ski resort experience that I ever had.

  
  Sincerely,
  
  *** ***

  Business response

  24/04/2023

  Hello *** ***,
  
  Thank you for your follow up response. I certainly understand your frustrations with this experience. **** ******* takes the ********** use of season passes with great concern and as a result have implemented certain policies with regard to this issue as it is presented during the time of purchase as well as being publicly available to review on *************************. 
  
  I cannot speak on behalf of Whistler-Blackcomb's actions at the time of this event. As I mentioned, such events are handled directly by resort as per company policy as they would have first-hand knowl**** of such events occurring at their resort. We can only refer our customers to the resort for further assistance with regard to our season pass policies.

  Customer response

  24/04/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Am I being pushed around again now? The fact is I don’t even have a place to complain. I was pushed around by Whistler blackcomb and Vail. You guys can’t even communicate with each other. How can your customer communicate with you? Huge disappointment. Whistler Blackcomb was my favourite ski resort and I took lessons and learned skiing here. Guess I will like others in Vancouver to consider other ski resorts in the following seasons. Check out your reviews online, this kind of customer service isn’t going to get you anywhere 

  Sincerely,
  
  *** ***

• Initial Complaint

  08/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Epic SchoolKids Whistler Pack is kind of ****. Whistler Blackcomb advertised that kids have free one day beginner lesson plus rental, so I signed my kids for it, went through the school district validation and booked a hotel. However when I called them to book the lesson, they did not honor the blackout dates published on their website (as shown in the attachment). They instead want to blackout from Dec.16 to end of the year.

  Business response

  10/11/2022

  Hello Mr. ****, 
  
  Thank you for your feedback with regard to the ESK Whistler Blackcomb Program. To confirm your statement, the program offers one free beginner lesson with rental equipment for those that have never skied or rode before. As documented on the program information page found here at **************************************************************************************, it indicates that the program's lesson offering is subject to availability and is only offered at select times throughout the season. 
  
  Restriction dates stated in the program include:
  Monday, December 26, 2022 – Saturday, December 31, 2022
  Saturday, January 14, 2023
  Saturday, February 18, 2023 – Sunday, February 19, 2023
  The subject of availability of these free lessons and rentals as per the program are not only limited by the restriction dates, but to additional factors, albeit not limited to staffing and priority public and private lessons offered by each resort that participate in the program. Historically, this is how the program has been offered without much change over the past seasons.
  
  I am sorry that the resort was not able to accommodate your schedule. Perhaps a different date or other type of lesson may be suitable for your children. Additional lesson information can be found here: *****************************************************************************************
  
  Sincerely,
  Harley

  Customer response

  10/11/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Customer service told me Dec.18 to end of the year is blacked-out due to a recent change and your website has not been updated yet. Same for Feb.20 to Feb.24. This is not due to availability.

  
  Sincerely,
  
  ***** ****

  Business response

  11/11/2022

  Hello Mr. ****,
  
  Thank you for your comments, and I certainly can understand your disagreement with my prior response. I hope to clarify this further for you. Although the information on our website may no longer be correct as things can certainly change due to the dynamic changes in the industry, the logistics of updating information on our website are subject to various factors as we try to update our guests with the latest information as soon as possible. The ESK-WB lessons are always subject to change in terms of availability. There is no guarantee of lesson/rental availability which is why per the website directions we request our guests to contact our Ski and Ride Services Team to check on availability in advance when making plans to visit the resort. 
  
  Again, apologies that this information does not address your current situation and can only recommend checking for different dates with regard to the ESK program or look into the resort's other lesson offerings.
  
  Sincerely,
  Harley

  Customer response

  15/11/2022

  
  Complaint: ********
  
  I am rejecting this response because: I have booked for two weeks stay and not a single day is eligible. Just a plain apology does not help.
  
  Sincerely,
  
  ***** ****

  Business response

  12/12/2022

  Hello Mr. ****,
  
  I appreciate your time and your feedback with regard to the Epic School Kids Program - Whistler Blackcomb. This program has been made available to the public over many seasons with much success with the same policies being applied. Information presented on our website is always subject to change and Vail Resorts does its best to provide the most current information. 
  
  The lessons associated with the program are subject to availability in general despite what dates are posted. It is indicated on the website program page at ******************************************************************** as the following:
  
  The lesson must be booked in advance. Please call at least 2 weeks in advance of your preferred date to ensure availability!
  
  In addition to the information presented in accordance with the Epic School Kids program, our Ski and Ride Lesson Program have the following terms and conditions:
  No Guarantee. VAIL RESORTS DOES NOT MAKE ANY GUARANTEES WITH RESPECT TO SKI & RIDE SCHOOL PRODUCTS. For example, your purchase of any Ski & Ride School Product does not guarantee: (a) access to any resorts, facilities, amenities, or instructors at any given time or for any number of days or for any minimum number of days or (b) any particular guest experience or your satisfaction with your guest experience at or with any resorts, facilities, amenities, or instructors. Your admission to any resorts, facilities, or amenities is subject to, among other things, capacity constraints, closures, and staffing. Nothing in these Terms is a commitment by Vail Resorts to keep any resort, facilities, or amenities open for any particular period or amount of time and Vail Resorts reserves right to close any of its resorts, facilities, or amenities in its sole and absolute discretion. 
  
  Based on the information you provided to us, you had made your reservations for your trip before confirming the availability of ski and ride lessons. Per this program offering, it is presented to our guests to make sure they are able to secure the lessons as cited above and presented on our web page information prior to making other plans due to the nature of availability and associated factors with it. 
  
  Thank you for your time and wish you and your family all the best. 

• Initial Complaint

  08/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am seeking a refund of my **** pass purchased to ski at Whistler, BC in January, 2022. We were prevented from travelling due to the province of Ontario being in its ‘Step Two’ of the Roadmap to Reopen under Ontario Regulation 263/20. This regulation included rules requiring all businesses (except those that are essential) to be closed and all employees to work from home unless the nature of their work required them to be at the workplace and a clear recommendation to avoid unnecessary travel. The travel restriction was in place commencing January 3, 2022 and covering the week we intended to travel. I was originally hesitant to purchase the **** Pass given the ever changing state of things. However, under the assurance of **** Resort's ‘**** COVERAGE’, which advertised that ALL passes are refundable in the event the pass cannot be used due to COVID-19 travel restrictions, I purchased a 5 day pass. What is represented to the public is that the “**** Coverage” provides refunds in the event of COVID-19 related travel restrictions and that this refund is not only easy to obtain, but designed to ‘protect’ the customer. The website clearly stated “you’re covered if you can’t ski”. The advertisement specifically said 'COVID-19 travel restrictions'. Now, **** Resorts is maintaining that the restriction must be a 30 day Court Ordered mandatory 'stay at home' Order to qualify. I have read online that many complaints have been made of this very nature and note that the website now states "mandatory" under its listed items (it did not when I purchased). In any event, the Regulation in place was 'mandatory' as there were bans on business, schools, travel and rentals. In representing that **** COVERAGE would cover ALL instances where COVID-19 prevented travel, **** Resorts misrepresented the actual coverage provided by the **** COVERAGE in order to induce the public into purchasing ski passes. This is a violation of BC's Consumer Protection Act.

  Customer response

  08/06/2022

  I have added my order confirmation. It is unclear if we are dealing with **** ******* ** ********. I initially made a request for refund on the **** website. Then, was directed to ******** for the appeal. 

  Business response

  13/06/2022

  Hello Ms. *********,

  Thank you for taking the time to contact us. Please allow me to review the declination of your refund request with regard to **** Resorts’ standing pass policies.

  It is important to note that these policies were made publicly available for review on the website, ***************** since the initial offering of their 21/22 season passes in the spring of 2021. In addition, the policies were presented at the time of purchase for customers to review and accept in order to finalize one’s season pass purchase.

  As you have cited the Ontario Regulation 263/20, this policy applies to businesses in Ontario. The ******** ********* resort was not closed during the 21/22 season as it is located in British Columbia. Otherwise, there were no known travel exclusion mandates to British Columbia.

  With regard to the **** Coverage Policy as you had cited, all information presented is correct within the terms and conditions of the policy. All covered events explicitly state the criteria that one must meet in order to obtain the qualifying refund as stated in the policy.

  The 30-day mandate criterion is not a new criterion as part of **** Resorts’ policies, specifically in reference to the **** Coverage Policy. As stated, this has been the time frame required historically for covered events as documented. There are no exceptions to these policies.

  As a result of this further review, the denial of your refund request is found to be within the constructs of **** Resorts’ Sales and **** Coverage policies. Customers of **** Resorts who have met the criteria of such covered events were provided a qualifying refund within the terms and conditions of the policy.

• Initial Complaint

  31/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an Epic Pass (from Vail Resorts) valued at $260 on November 21st. I had Covid and could not cross the border for my scheduled ski trip to Whistler(Canada) which is owned by Vail Resorts. I reached out to them several times and they said that was not a valid reason. Absolutely unacceptable.

  Business response

  08/06/2022

  Thank you for the opportunity to address the BBB Complaint that was filed by ***** **********.
  
  ***** ********** filed a refund request on 01/11/2022 advising that her boyfriend has COVID which caused them to not be able to travel into Canada. Based on the Terms and Conditions of Epic Coverage this event did not qualify since it did not meet the requirements for the Family Member Illness or Injury qualifying event. The Terms and Conditions are below:
  
  l. Family Member Illness or Injury. You are unable to use your Pass during the Core Season because a Family Member who lives in the same Permanent Residence as you suffers from (i) a physical illness or physical disease that is diagnosed by a Physician after you purchase your Pass; or (ii) a physical illness or physical disease that presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass; or (iii) an accidental bodily injury after you purchase your Pass. To qualify, the illness, disease, or injury must require your continued care for that Family Member for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. This provision applies only if you provide verification from a Physician.
  
  In the BBB Complaint ***** ********** stated that she had COVID and was unable to travel, therefore the Family Member illness or Injury qualifying event does not apply.  Since she is now stating she was the one that was ill, we can review her refund under the Personal Illness qualifying event. In order for us to consider the refund request, we will need a physician statement that provides the diagnosis, date of diagnosis and instructions on length of time in which the illness prevented the Guest from using their pass. We will send Ms. ********** a medical form that needs to be filled out, signed by the physician and returned to us at epiccoverage@sedgwick.com. We do ask that the refund request number (**********) be placed in the subject line of any communication.    
  
  Here is a copy of the Personal Illness terms and conditions for your reference.    
  
  j. Personal Illness.   You are unable to use your Pass during the Core Season because you suffer from a physical illness or physical disease that: (i) is diagnosed by a Physician after you purchase your Pass or (ii) presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass. To qualify, your illness or disease must prevent you from using your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. A “Physician” is a licensed doctor practicing in the fields of medical, surgical, dental, or psychiatric services who is acting within the scope of their license and who is not you, a traveling companion, a Family Member, a person related to you or a business partner. The term “Family Member” means your child, Domestic Partner, brother, sister, mother, father, step-child, step-brother, step-sister, step-parents, legal guardian, foster child, ward or legal ward. This provision applies only if you provide verification from a Physician.
  
  Once we receive documentation for the Personal Illness refund, we will review and provide Ms. ********** with a status.
  
  Thank you again for allowing us to address this Complaint and please let me know if any further information is needed.
  
  Sincerely,
  Brent D*****
  Operations Manager
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩