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CAA ManitobaThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
10/02/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
With an emergency service like CAA, a consumer has the right to expect service for their payment. I purchased the membership on the night before a tow was needed, but counting on the need of their customers, they sell the membership with a delay to activating your membership. This preys on a person already in a stressful situation and forces them to cough up more than the cost of the membership to have an activation expedited. Why are they able to process a payment for a membership immediately but then give no reason for the delay in activation of membership? It is an unfair policy preying on need during an already costly situation. It's unethical. And I think as a policy this ought to be illegal. Are business ethics just a dream? I asked their reps for a justification for this practice and they could give none.Business response
10/02/2025
Thank you for your feedback. It is never our intention to inconvenience our Members in any way, and we are sorry you had cause for complaint.
One of our Member Relations Advisors will be contacting you soon to better understand the event.
Feedback both positive and constructive helps us continually improve, so we sincerely appreciate you taking the time to share your experience and hope all future interactions will be positive ones!Initial Complaint
03/01/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Nov 21, my sister and I had engaged CAA to plan a trip to Fiji and Australia. I had requested that CAA organize all my flights and only my sister's flight from Fiji to Australia. I had also asked them to book the resort in Fiji and the hotel in Australia along with transportation as required. My sister's portion to pay was **** dollars. We assumed that was her flight, accommodation and transportion. We shared accommodation so the cost was half. Upon leaving Fiji for Australia, we discovered that my sister's flight was never booked. She ended up having to pay for the last flight out of Fiji which was a first class ticket for $**** FIJI. This was the only option available to her. When I called CAA to investigate, the response was that it was my responsibility to discover their mistake and "too bad, so sad". I asked for a breakdown of costs so I could see if there was a flight included in what she was charged for as **** dollars was very high for what we recieved without a flight. I was told that the tour company they dealt with does not provide a breakdown. So I have no way to see what my sister paid for as CAA refuses to provide it. Resolution for me would be a detailed breakdown of the cost my sister paid to see what exactly we paid for. If we were severely overcharged or they forgot to book the flight but charged it, I want a refund. Such poor customer service. All they had to do is provide a detailed breakdown of what she paid and I wouldn't be going the route of a complaint.Business response
03/01/2025
Thank you for your feedback. It is never our intention to inconvenience our Members in any way, and we are sorry you had cause for complaint.
One of our Member Relations Advisors will be contacting you soon to better understand the event.
Feedback both positive and constructive helps us continually improve, so we sincerely appreciate you taking the time to share your experience and hope all future interactions will be positive ones!Initial Complaint
30/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I booked with CAA for Miami Florida for April 5-12. The Regent rep was ****** Advised I was booking in South Beach Miami where all our excursions are & my tattoo appt. I chose the ********* *** ******* ***** *****. I paid & all was booked. ***** mentioned few times "Surfside" which to me is another name for beachside. Spoke to rude ***** at Regent office & she even agreed that at no point did ***** mention North Beach. We arrived & was wrong hotel. Called CAA Saturday morning. Said can transfer me to correct hotel but have to pay another $**** USD. I never made the mistake, ***** did. I wouldn't have booked N. beach where all planned was S. beach. My trip was ruined as all the excursions we had planned were in S. Beach which did not get to, due to commute from N. Beach. In emails, ***** was saying surfside which I thought was the lingo for oceanside. ** ****** *** ********** *** ******* ***** ***** ********* **** ** **** ** **** ******** I would never have agreed to a hotel in N. Beach. ***** even mentioned how close the hotel was to ***** *** where had my appointment . ***** even said "N. Beach" was never mentioned in any of the emails/phone calls with ****** * *** ******* ** *************** ** ***** **** *** ****** ****** * * **** ******* ** **** *********Customer response
02/05/2024
I heard back from District Manager & we have a resolve and would like to close this claim. Thanks so much. ****** *********Initial Complaint
21/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Transaction date: August 1st 2022 CAA, as out travel agent, processed a charge to ******* ******* cruise line which included services (hotel, transfers) which were neither requested by us, or delivered. We stayed at an hotel booked through CAA and paid for our own transportation ( with one exception). The excess charges are between C$*******. Despite numerous emails, telephone messages and one face to face meeting, no resolution has been reached. CAA are yet to respond to our most recent request for an update on the situation.Business response
21/06/2023
We sent a cheque out June 14, 2022 from our office in Ontario.Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got CAA to install a new car battery. The guy came out, fiddled around in my car, slammed my glovebox shut and jammed it. It took several attempts by the dealership to pry it open. It is now broken and I am quoted over *** dollars to fix it. **** ** ******* **** ***** ** ***. ** *** ** *** * ***** ** **** *** CAA (R) says "oops we will be more careful next to me." ** *** ***** **** **** **** ******** * **** ** *********** ***** ****** **** ** ***** **** ******** ********. *** *** *** ***** **** ***** ***** ** *** ** **** ** *** ** **** ******** *** ******* Why do I have to ****** *** **** ** fix something I did not break?? My car was perfectly fine ***** *** ****** **** ******* ** **** ***** *** ** ***Business response
05/04/2023
Good day,
Thank you for your feedback. It is never our intention to inconvenience our Members in any way, and we are sorry you had cause for complaint.
One of our Member Relations Advisors will be contacting you soon to better understand the event.CEET
Initial Complaint
03/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Friday August 5/22 at 4pm my RV had a tire problem and had to be pulled over on a dangerous stretch of highway in Chilliwack, BC. A CAA agent sent my vehicle to a ******** that was unequipped to service my vehicle. She could have called an checked. It had to be towed to another location and was not looked at until Monday morning. This ********** cost me a considerable sum of money in hotels, cabs, etc. They refuse to even address the matter. I now want a full refund of my 2022 CAA membership dues as well as the $600 trip interruption reimbursement asap. Receipts were provided via mail to CAA over a month ago.Business response
03/10/2022
Good day,
Thank you for bringing this to our attention.
Mr. ****** was in contact with us on Aug 9, 2022, for the same reason and was advised to submit a claim in writing. Which we never heard back.
We will have someone from our member relations team contact Mr. ****** again to offer the same.
Thank you,
Adil ****
Customer response
03/10/2022
****** ******** *******
On August 9 I was in a state of disarray due to the disastrous situation CAA had put me in due to extremely poor and unacceptable service. I'm so sorry if I may not have remembered as I was scrambling at great expense to myself.I look forward to their call.
Sincerely,
Robert ******Initial Complaint
06/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We have been a member for many many years and this year they refused to service our truck as we had a business name on it, we have never had this problem before and we were not notified of this change of policy. We had agreed for the first time for auto-renewal and when we called for service long after they renewed our membership they refused to tow our vehicle. We called to now cancel our membership as its useless for us now and they refused to refund our money due to it being past 30 days after renewal. This is unfair and want our money back as we have never been refused service before and this is a new policy that was never communicated to us.Business response
25/07/2022
Business Response /* (1000, 8, 2022/07/22) */ As per our last conversation on July 19, 2022 with Jeff ********, he clearly understands and agrees with CAA policy of not using their membership for commercial vehicles and have agreed to cancel his and his associates membership, since most of the times their vehicles are used for commercial purposes with heavy equipment for their landscaping business. The case has been closed. ********************************************************* Thank you, Adil ******************************************************************************************************* Consumer Response /* (2000, 10, 2022/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Satisfied with resolution
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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