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          Business Profile

          Auto Body Repair and Painting

          Gauthier Collision Centre

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Body Repair and Painting.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            27/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I took my car for a crash repair end of July 2022 to this company. I got my car back by the end of December 2022. I keep finding missing or unattached parts. Some I didn't mind to look after it (push clips or check for the light that was falling off the roof). End of may I notice that the cushion of the front passenger seat was a bit loose and only then I was that there was missing parts that covers the screw and is attached to another plastic part underneath the cushion that holds it together and covers the screw. I emailed the company and went there Wednesday last week to hear from the manager that they didn't touch the seat. After questioning him again he told that they did had to take the seat out in order to change the seat belt/air bag. He also told me to go to ****** ********** to see if the estimator forgot to buy some part. Now, on the papers there was no damage to the front seat, only to the back. on a quick google search we can see that some of the parts attached to the bottom of the seat needs to be removed in order to take the seat out. I dont want to assume a headache that wasn't my mistake. I have no idea why they didn't put the pieces back and are not strong enough to admit their own error and fix it. Basically the answer to me was "you got your car back, not our problem anymore." On top of that, the bumper is not well assembled. I can see pavement through a space between the car and the bumper. Now, if they are not assuming a visible problem, how I can even be sure that the mechanical part is good?!

            Business response

            31/07/2023

            Hello, I have contacted Ms ******* with respect to her issues on her car. She asked for an email which I have supplied.

            Jim Gauthier Collision Centre

            *******************************

            Collision Centre Manager

            Hello and thank you for taking my phone call earlier today, with respect to the issues with your car we are happy to discuss them with and work with you to correct them. Please contact me directly

             

            Tom

            Jim Gauthier Collision Centre

            *******************************

            Collision Centre Manager

             

            Customer response

            31/07/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            Priscila ****** *******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

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          Contact Information

          1100 Templeton Ave

          Winnipeg, MB R2P 0G2

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          (204) 697-1082

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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