Reviews

I was sent a letter that required an urgent response within six days of when it was sent and it arrived after seven days. When contacting them they refused to speak to me at all. The debt is in my parents name and I am their legal representative. The letter claimed the debt pertains to medical services rendered, but this is the first notice that we have received of any such debts in those amounts. ********** ***** **** ***** *** ***** **** ****** ******* **** ************ ************* *********

Thank you for your feedback. We are not permitted to discuss your parents account with you unless we have their permission or proof that you are their legal representative. Please contact me directly by phone ***** ******** *** *** or by email ************ and I will be happy to assist you.

**** ****** ******* ****, CCA keeps calling me saying I owe money and then asking me to verify my address to confirm I am really me. *** ***** ***** ** **** *** ** ****** ****** * ****** ** **** ******** *********** ** ** ******* ****** ** ***** ** ******* ***** ******** ***** *** ** * ****** ******** ********. Besides which my address and phone number have probably been compromised a thousand times by hacked websites I originally trusted. I was willing to give my postal code, but that wasn't enough for them. * ********** ******** *** ******* **** ** ********** ***** ** ****** ** ***** *** ****** **** ***** *** * ******* *********** *** ******* ******. *** *** * ***** **** ** * ********** *****. When I returned the call, CCA should have been able to see my phone number on their call display to confirm my identity. I have not received any communication from a creditor saying I owe money; and have checked my credit rating and my creditors' bills and do not see any issues. I have not received any mail (regular mail, not email which is also filled with fraudulent requests) nor had any communication from a creditor saying I owe money. When I asked if they could give me the creditor's name to help me clear up this matter, CCA refused. CCA keeps calling me when I am driving and I am not discussing this while driving. ** **** ** *********** **** please give me an executive's email address to communicate with them directly. *** ***** ** **** * ****** *** ** ******* ***** ******** ******* ************ ********** ********

CCA is bound by law to confirm the identity of a consumer before disclosing any private or confidential information. I invite this consumer to contact me directly by email at ************ or by telephone ***** ******** **** *** and I will be happy to assist them in verifying their identity and getting the necessary information about the account that has been assigned to us.

Made payment arrangements with Patricia for *** a month to pay off old ******* bill which she gladly accepted. I’ve been faithfully making my payments and calling her with the reference number each time. Today I get a notification from my credit bureau that my score dropped 81 points due to her now reporting this to the credit bureau! I’ve been working very hard to get my score higher and was 2 points away from a “good score” that’s now been squashed due to her doing this. Not once in any conversation I had with her did she say she would report, ********** to the credit bureau. She made it seem by her words that if I agree to a payment arrangement that would not happen. I call her today and she blankly said well if you have a debt it should be reported so I asked why she made arrangements with me but still reported it when it was relayed to me it would not be. Now any chance I had of getting a substantial loan to pay off that **** is out the window due to her reporting this. *** ****** ****** *** **** ruined my last year of getting my score up after our arrangement was made.

CCA does not make decisions about what to report to the credit bureau. We are instructed by the creditor to report accounts that are past due. Upon receiving a new account, we send the consumer a letter that advises them that the account is past due and may be reported to the credit bureau if it is not paid in full. We allow consumers to make monthly payments if that is all they can afford however making small payments on a delinquent account does not prevent credit bureau reporting. I invite this consumer to contact me directly to discuss options to resolve the account in full to help with their credit rating.

Commercial Credit Adjusters have called us numerous times for a debt that is not ours and refuses to acknowledge what we say or have the curtesy to check the accuracy of the debt. They have terrible customer service, speak rudely to you for no reason, and when they don't want to talk to you anymore, they simply hang up. If you call back, they hang up on you again. They will probe you for information over and over again, saying they can't speak to you unless you give them your address and other personal information. They don't send any documentation as requested and simply continue to harass us in the most unprofessional ways. **** *** * ******** ******* **** ** ******** ****** *** ***** *** ******** ** ************ ** **************** ****** * ******* **** ** ****** ******* **** ******** *****. ** ******* ** **** ******* ** **** **** ******** ** **** *** ** ******** ***** **** ****** ** ****** ***** *** ***** ****** ** **** ******* ***** *** ** **** ********* ******* ******* ** ***** ******** **** * **** *** **** **** **** *** ***** ****** ***** ******

CCA is required to accurately identify the person we are speaking with prior to disclosing any confidential account information. This is to protect the privacy and security of account holders. CCA is a duly licensed Collection Agency representing legitimate creditors and accounts. I invite Nicole to call me directly at ***** ******** **** *** or by email ************ and I will be pleased to provide her our credentials and information regarding her account and how to resolve it. Thank you.

** *** **** ***** ******** *** ***********, got a call twice. First time was some strange lady saying I have *** account which I don’t deal with that bank due to scams. Didn’t make any sense and information was not correct, got really sketched out and hanged up. Second it was another lady who was speaking gibberish. *** *** **** **** ***** *** *****

CCA is a duly licensed Collection Agency. Any calls we make or letters we send are regarding legitimate outstanding accounts. We always perform an identity verification prior to disclosing details of accounts in order to protect the privacy of the account holder. I invite Jani ***** to contact me directly by phone ***** ******** **** *** or by email ************ and I will be happy to inform her of the reason for our calls and assist her in resolving the matter. Thank you.

I **** receive numerous calls from this company without ever receiving any written communication or reasonable attempt to verify if I am in fact the person who they are trying to pursue for an unpaid debt. I am not the person they seek, I do not owe any delinquent debts, I do not have the same name as the person they seek and do not shelter the person they seek. Also the person they seek was the subject of calls to me at my number 4 years ago by another agency and ********* Commercial Credit has bought a file and has made absolutely no attempt to verify veracity of information contained in the file. They have just started calling. ***** *** *** *** ******* ** * *********** ******. I am not a recluse, my name address and phone number are listed in the phone book and a simple reverse look-up in 411 would show no correlation to the person they seek ** ***** *** *** ******* ** * ********* ********* ****** ******** ********** ******* **** ***** ** **** ********* *** ****** ** ****** 

Thank you for posting your concern. CCA is provided telephone numbers by creditors and we have no special means of verifying the accuracy of the information without attempting to call the number. If you would be kind enough to email me ************ ** **** ** ************ **** *** I can look up the account in question and remove your phone number. Thank you.

This company keeps calling me from various numbers regarding an alleged collection matter. They ask me to provide them with my address and date of birth to verify my identity which I refused to do. Since they say they have my address I have asked them to forward me written correspondence, which I have not received. I have asked them to stop harassing me - as the matter won't go any further unless they are willing to tell me what they are calling about. Meanwhile, they continue to call me daily.

Thank you for sharing your concern. CCA always send written correspondence to the address we have on record before we attempt any phone calls. When we attempt phone calls we always conduct right party verification to protect privacy and security. If you would please contact me directly by email ************ ** ** ***** ***** ******** **** *** I will be happy to assist. I can look up your account and resend the written communication and further explain or need to verify identity on the phone. Thank you. Derek *********, Vice President

Received mail from CCA stating I owe money to a bank. This is a bank I never had an account with. Upon further investigation (calling said bank) they confirmed there is nothing in their system with my name on it for any account. I then contact ********** who also tell me there is nothing on my credit report for this company. I do not owe this company any money. But yet I am receiving mail stating I have debt in a collection process and negatively impacting my credit score.

Thank you for writing your concern. If you would please call me directly at ***** ******** **** *** I will help you to figure this out. If it is a case of mistaken identity we can ensure no further letters are sent to you. Thank you, Derek *********, Vice President