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          Business Profile

          Hair Salon

          Tonic Spa & Hair

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hair Salon.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Hilda a hairdresser at Tonic salon cut my hair so short at the nape of my neck. I specifically asked her to cut it so I can still wear it in a ponytail. She didn’t listen. Now, I have all these strands of hair that does not fit in a ponytail. Very upset. Y**** ****** ******

            Business response

            09/01/2025

            I remember this client and the situation. She booked a ladies cut with Hilda for November 5 2024. During her appointment Hilda and the client had a discussion about the type of hair cut she was requesting.  At the end of her appointment she left happy. She had no complaints about her hair.

            On November 26 2024, she left a message on our Tonic voicemail. She was demanding ( ** * ***** ****) for her money back because the cut she received was terrible. I gave her call and offered for her to come back to the salon for us to look at it, even though it had been 3 weeks from her appointment. She declined the offer. I asked if she could please send photos of her hair. On November 29 2024 she sent photos of hair in a ponytail. She claims the cut is keeping her from putting her hair in a ponytail, even though in the photo it was in a ponytail. The next day she left another voicemail demanding for her money or else there will be big trouble. Unfortunately I did not keep these recording because I honestly didn’t think I would need them. I emailed her back saying those type of messages were unnecessary, and based on the photos and the time line of the complaint that there would be no refund. I also asked that going forward it would be best for her to book her appointments at a different salon. This ended all communication between us.

             

            We still believe no refund to be issued.

             

            Thank you,

            Elsie G

            Tonic Spa and Hair

            *** ******* **** **** ** ************

            Customer response

            10/01/2025

             
            Complaint: ********

            I am rejecting this response. Do not agree with the company.

            Sincerely,

            Sylvia ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          Winnipeg, MB R3L 0P2

          (204) 488-7040

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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