Complaints

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  - Brought my vehicle in last Dec 21, 2023 because of an issue (**** *****************) - I got an update that it will need an engine replacement - My vehicle has a valid warranty (and extended warranty) - I was assured that I would be given a rental (which is covered by the extended warranty) if the vehicle encounters an issue and cannot be drive due to failure. This information was provided to me when I bought the vehicle from them (Winnipeg Hyundai) - My vehicle is now sitting in the lot and the dealership cannot provide me a rental - which I badly needed since I use it for daily commute to work and back - No one is able to give me a timeline on when the vehicle will be repaired, or even offer me a rental while waiting for a new engine

  Business response

  02/01/2024

  Customer is in a rental vehicle and warranty approval/repairs have commenced.  

  Customer response

  02/01/2024

  Hi,

  I have received a response from Winnipeg Hyundai regarding this case and was offered a proper resolution to the issue. You may close this case.

   

  Thank you,

  Charles *******

• Initial Complaint

  01/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I traded in my 2019 Nissan Sentra with Hyundai Winnipeg they took me out of the 2019 and put me in a 2016 Chevy Trax I was very happy to be put into an suv, that it hadn’t dawned on me that I had been downgraded not upgraded. From the beginning I’ve had problems with the SUV, it had a smell like exhaust the smell remains today. December 2022 I started my SUV to warm up and the whole cab filled with exhaust had it towed to the local boat repair shop where they thawed it out but was told it needed to be put into a garage could be engine oil, could be transmission fluid. I started calling company back Cheryl ph ************ who works with Vince ****** salesman. I took me months only driving when I had to before I could afford to put it into a garage. I was on my way back to Hyundai with the Chevy but only made it as far as St. Martian the smell was unbearable even with windows open. This job cost me $***** I was also told there that my transmission will need to be looked at that could cost me up to **** I can not afford that so I bought the Chevy home drove it a week and it started shaking ( I only drove to work not even 3kms from my home there and back) I spoke with Cheryl one last time she told me there is “nothing they could do, the bank owns the vehicle I should QUIT making payments and they will pick it up” ** ** **** *** ** **** ** **** *** * ***** **** **** *** The Chevy sat for 2.5-3 months before I could get it to the city and back to the dealer. Thursday July 27th I drove it back to Hyundai, Kelly the service representative drove it into the shop and had to use emergency brake to stop and she also said I smell what your talking about. After the tech did a pull in all work that needs to be done is not covered under my warranty. This work is needed as it the brakes front n rear which I feel should have been looked at before it was sold. I am now looking at over **** without labour costs out of pocket which I feel is not fair to me. I would like Hyundai to pay for all repairs and return at there cost or upgrade me to a newer SUV which should have been done in the first place. ***** *** *** **** **** ** **** ****** * **** ******* ** ******* **** ***

  Business response

  02/08/2023

  We will contact the customer and have them trade in the Trax

  Customer response

  02/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Laureen ********

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hit a pothole car started to leak oil, took to mpi accredited dealer for assessment. Dealer told me it wasn’t pothole related. It was who ever serviced the car last(Winnipeg Hyundai February 10 2023) Didn’t put the oil plug back in tight enough because there was not plug at all. when the adjuster looked at it. Called the dealership Kelly at Hyundai said she did everything according to spec. My appointment was at 3pm I didn’t leave until 5. No explanation of why it took so long.

  Business response

  05/05/2023

  I am not clear on what repair is being requested. If the drain plug was loose for 3 months it would have been leaking the entire time? 

  Customer response

  11/05/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  In regards to complaint # ********

  Took the car there for insurance repair because of a pot hole. Winnipeg  Hyundai said they don’t do tow ins. When the claim said direct to dealer. ********* adjuster said it was because of the oil plug wasn't properly installed. There is oil all over the driveway.

   

  Sincerely,
  
  Raechel *****

  Business response

  11/05/2023

  I still do not know what the customer wants as a correction? We would gladly help if we knew what they want. 

• Initial Complaint

  03/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2020 Hyundai Venue broke down on July 9/2022 due to a blown Transmission. It was not repaired (under warranty) ) & returned to me until August 2/ 2022. I had the car for a day & a half before it went into electrical failure & broke down again. My car has been sitting in the Winnipeg Hyundai lot since August 4/2022. I’ve had little to no contact/updates from the Service Dept. I’ve contacted Hyundai Canada to complain & they state they can’t comment on the situation as one of their Mechanics is involved. I’ve been led to believe the Car requires another replacement Transmission & that the two organizations are fighting over who is responsible for the ongoing repairs. In the meantime I’m left making car & Autopac payments on a Car that is damaged & I can’t drive.

  Business response

  03/10/2022

  My service manager spoke to the customer last week and gave her an update. The transmission has just arrived and is covered under warranty. It will be installed by the end of the week. This customer is also in a dealership provided rental car. 

  Customer response

  16/10/2022

   
  Complaint: ********
  
  I am rejecting this response because my Car is still not repaired. A new Transmission hasn't completely solved the problem as the Car continues to have an "Engine Light" alarm with failure to work appropriately. I will not be satisfied until a complete resolution to this Cars failures are resolved one way or another. 
  
  Sincerely,
  
  Teresa ********

  Business response

  17/10/2022

  We are continuing to try and repair the issue. Unfortunately the new transmission did not fix the issue. We have a high tech case open with Hyundai Canada to get the issue resolved. 

• Initial Complaint

  31/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a brand new vehicle for them on November 2020. We purchased the extended warranty and pay a private insurance to prevent any problems with our car and have the option of receiving a car loaner if ours was under service. On August 28, 2022 we had some issues with our car and it had to be towed to the service area at the same dealership. Today, August 31st, after calling and seeking for answers, not only they still don't know what is wrong with our vehicle, but they haven't provide us with any options of a car loaner or rental while they find out what is wrong. We have called many times and have received nothing but vague answers and non empathetic solutions for our problem.

  Business response

  01/09/2022

  Vehicle arrived at shop on Aug 30, 2022. Diagnosed on Aug 31st, 2022. Customer was given courtesy car August 31, 2022. Contract only covers rental vehicle if repair is longer than 24 hours. Could not authorize rental until vehicle was diagnosed.

  Customer response

  06/09/2022

  
  Complaint: ********
  
  I am rejecting this response because: I was assigned a vehicle on Wednesday 31st, but it is inaccurate for them to say that it was 24 hours after received. My car didn't arrive on the 31st as they mentioned. The facts are that It was towed on the 28th, so they provided a car on the 31st, after I went there personally and complained. I still don't have a diagnose for my vehicle and want to understand how long do I need to wait for an answer. 
  
  Sincerely,
  
  Rosanna ******

  Business response

  06/09/2022

  I believe this customer received exceptional service. She was in a rental before we received the complaint from the BBB. I'm sure you would agree, getting a major engine failure diagnosed as quickly as we did is not the norm. Normally our customers have been waiting about 5-7 days for diagnoses due to shop load. We rushed this customer through since she did complain to us. * *** *** ***** **** ** **** *** ******** ********** we did and are doing everything we can to take care of this situation as quickly as possible, 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩