Complaints

• Initial Complaint

  26/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 2022 I purchased a car from D and L motors. Frederickton NB. The sales man told me he seen a wrinkle on the door before Delivery to me. He told me to check it out after I seen it and I’d I wanted it fixed it would be picked up and back to them to be repaired professionally. It’s a dent in the door and a paint crack from it. The door hinge is noisy and not Right and the headlight on The same (passenger) side Is leaking and fogging up. I was Told it cab be fixed but they are not Returning my calls or texts and I need these Issues fixed

  

  Business response

  06/09/2022

  The finance manager here at D & L Motors, was able to speak with **** ***** this afternoon.

  They have decided that we will go to Nova Scotia next week and pick up her vehicle. Bring it back here, get it fixed, and drive it back to her.

  She was happy with this solution.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was told my trade in Value for my ***** Civic would be book value, which was $2,255 Yet, on all of the paperwork and bill of sale it shows the trade in value at $1000. When the car was delivered to me July 22 2021, there was a two bad tires on the front of the car, as well as the door handle coming apart. I asked multiple times about that as it was not right for me to have to pay for that out of pocket, which i had to because I couldn’t be driving around with bald tires with my child in the car! When I was in the process of looking at cars i was told that this car i bought, had cruise control and all kinds of other things in it but the cruise control doesn’t even work, it never has! I have spent over $2500 in repairs since i got the car. In which they say is “wear and tear” which yes ok can be. Although, according to licensed mechanics some of the things that has gone in this car should not have, for the car being in “great shape” when purchased. The rear shocks went in the car in early November, the front driver side tire doesn’t like to hold air, regardless of the tire. I had many people ask me about who i went through for my car, and today i got to message all those people and let them know to NOT go through this dealership for a car. Not worth the headache. This car definitely is not worth what i paid, for what i have to continuously put into it… Also, customer service honestly fucking sucks! Do better guys!! Here i am calm and collected the whole time and i get treated with ignorance. I’ll also add, it is not hard to call or text someone back, maybe if you guys were more honest with people and didn’t want to screw people over, you would have better reviews! Seriously curious as to why no one ever tried to help me with the tires, or even called back. Just ignore me because i was requesting the cost of the bald tire to be covered? And something done with the door handle? What about the spot on the dash that was not shown in pictures

  

  Business response

  13/04/2022

  Good morning,

  The management team here have been in contact with *****. 
  

  She has decided to trade in the original car and will purchase a new vehicle that is to her liking.

  She has also referred one of her friends to us for business.

  The new vehicle will be selected shortly and delivered to the client.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩