Building Materials
Kent Building Supplies - Head OfficeFind BBB Accredited Businesses in Building Materials.
Reviews
1 Customer Reviews
Review from Linda R.
1 star03/01/2023
Kent consumer drive Saint John NB Paid _$3700+ in July for sidelight...door..frame unit and installation...... Installed on 11 Oct 2022. Phoned Kent's early next morning with many concerns...door had light showing entire length (which allowed cold air into my home) gap as wide as 2 inches in parts.....top door not lined up ...bolt missing from hinge... screw coming out ..door squeaked like haunted house....not locking correctly.. wooden jamb not flat against walk which installer pointed out before he left ...etc... Everytime someone looked at it saw more problems....wood jamb long cracks in it and bottom hinge coming away from jamb. Kent's dragged it out for 6 weeks although sent pictures of problems..called 3 managers..etc. nothing was done.... Then, supposedly someone kicked my new door putting 2 small dents in it so Kents used this to break the warranty and refused to even put weather stripping on.....they never installed the mailslot I paid as part of original order...they did NOTHING. In Dec..I learnt that installer also did not fill the space outside under the door sill which means water can build up and rot my house. Kent's is not reliable...not honest...and to date nothing has been done and I'm out $3700 ..there are more flaws but too many to add here. I will never use Kent's again.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.