Complaints

• Initial Complaint

  15/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I had booked to stay at this Inn on August 9 (originally 8th but was moved without issue). It clearly state on their booking information that the "host will be there to greet guests upon arrival." However, when myself, my wife, and our 1-year old arrived just after 3pm on August 9 there was no employee/owner around, just us and another group of guests left confused as to where everyone was. We were not at any point contacted and began calling the owner; the owner was delayed in Fredericton. They said this delay was due to a pet emergency but we are also told it was due to their daughter having a nail appointment. Either way, we waited. And waited. And waited. Two hours, and multiple phone calls, later, still no check in, still no restaurant to feed us and our baby, we were forced to leave in search of rest and food. We gave one last call to the owner to explain this on our way at which time they informed us they would not be refunding our money. We have no idea why they refuse this, they did not provide us with self check in information prior to our arrival, and only after gave small piece-meal instructions during numerous calls, nor did they provide the services they promised. I have been in contact with them and Expedia multiple times to try and remedy this situation. I have seen that I am not the only person who has had a terrible experience with this Inn and wanted to bring it to your attention. I love New Brunswick, but if we are going to be robbed of money every time we have to stay in the province because this is allowed to happen, we will begin to skip it on our trips out East.

• Initial Complaint

  30/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We booked a suite for a family of 5 including three kids and our dog for March 12-15 through booking.com. We were charged $862 on arrival. Issues that were concerning but not enough to leave included 1) the owner did not believe in masks despite mandate 2) dogs roam free throughout incl restaurant 3) Unit wasn't cleaned - food on floor and mud 4) Fire alarms went off, told to ignore them 5) No microwave despite advertised 6) TV did not work then 7) our running water ran out - they stated the dishwasher from the bar emptied the well. However, our main complaint was noise. Our 'family suite' literally was attached to what turned out to be a dance floor. You have to walk through the restaurant/bar to get to our room and the public bathroom was across the hall. When the live band started playing at 8pm our suite vibrated to the music. They did not stop until just before midnight (three encores) and then the bar continued to stay open. Loud music, loud people were dancing and singing. People were trying to get into our unit for the bathroom. We had to ask people to not lean against the door many times. We spoke to the bar staff at midnight, 1 am and again at 2 am but the music would be turned immediately back on as soon as we went inside. The last people left after 3am. The only contact number is the owner's cell phone which went straight to voicemail but I saw him at the bar as well. Just after midnight I found another hotel for the rest of our stay. In the morning we asked for early checkout since we had barely slept and kids were exhausted and he informed me his website clearly indicated live music on Saturdays. He went on to say because I used *********** he could not help me at all. It had to be through *********** and that he physically could not reimburse my **** for any of it. I confirmed with *********** that this was inaccurate and he has subsequently failed to respond to any of my inquiries and has removed himself from the *********** website.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩