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          Business Profile

          New Car Dealers

          Scotia Hyundai

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/11/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Had my 2016 Santa Fe Sport towed to their dealership in July 2024. Was informed I would need an engine replacement. They handled paperwork to submit to ******* Canada. ASked me for additional documentation, which I submitted to the dealership. Was informed that it was to be sent to *******. We are now November and I have yet to receive any decision on the engine replacement. A call to ******* canada on Friday resulted in them telling me that there was no request for this on file. (verified with my VIN number.)

            Customer response

            13/11/2024

            Hello,

            The business has contacted me today and has accepted to perform the engine replacement for me at no charge.

            A****

          • Initial Complaint

            28/11/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Manufacturer dealership maximum fee pricing is not being followed. Forcing to purchase insurance in order to process a vehicle purchase (order). Either the manufacturer marketing of an All-In price should be adjusted or the dealership should adhere to the pricing guidelines.

            Business response

            29/11/2022

            Just spoke to the store manager.  All our vehicles are priced the same.  All our new vehicles are processed and priced the same upon receiving them from Hyundai Canada.  We've never had a complaint of this sort, ever.  We're very thorough in reviewing all details of the transaction with all our customers upon delivery.  This is a value added option as part of the sale that protects the customer.  Our disclaimer in all our advertising reads the same.  We offer full disclosure.  We've maintained the same process and procedure for many years.  Additionally, we don't force anyone to take delivery of one of our vehicles if they're not 100% satisfied with any part of the sale.  

             

            Similarly, our other group of stores follow the same process and procedure.  

             

            We're very disappointed the customer felt the need to contact the BBB.  We reviewed everything again with customer just yesterday and thought everything was okay.  

             

            If the customer is not satisfied with their purchase they should return the vehicle.  We would never want one of our customers to not be 100% completely satisfied.  

            Customer response

            29/11/2022

            I am rejecting this response because the material covering pricing provided by the manufacturer is clear and explicitly indicates the final price including all fees, freight and taxes. Any customer should be able to complete a purchase transaction based on the all-inclusive price provided by the manufacturer. If the dealer wishes to provide a verifiable document from the manufacturer that supports their pricing strategy, specifically indicating that the inclusive pricing presented by on the manufacturer's website does not need to be respected, we can redirect our complaint to include the Federal Government who regulates advertising through the Competition Act. We have been advised to consider the media as a resource to resolve this investigation as it is a topic of public interest. We are expecting the all inclusive pricing provided by the manufacturer to be respected out of transparency for ourselves and other clients expecting the same.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          108 Robert Angus Dr

          Amherst, NS B4H 4R7

          (902) 661-5000

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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