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          Business Profile

          Not Elsewhere Classified

          PRS Professional Recovery Services Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Not Elsewhere Classified.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            26/08/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Hello, I had paid the full amount owing to PRS of 1335.91 on August 13th 2024. On august 22nd 2024 I received an email stating something had happened with my last payment of 335.91 and if I paid again, would be reimbursed on Saturday the 24th of August 2024. I have emailed the employee I have been dealing with multiple times and have tried calling and no answer. So I feel this is my last option. I have attached emails between me and this employee about the payments. Thank you

            Business response

            04/09/2024

            We did not receive this payment in question from Mr. ******. We did receive two $200 payments in January and February of this year.

            From what Mr. ****** explained, it would appear he has been scammed online. We advised him he had been scammed online. We also told him to immediately contact the police and his bank.

            We would be interested in the email address he sent to and the phone numbers he called as we answer all incoming communication promptly.

            Thank you.

          • Initial Complaint

            03/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            This company appeared on my credit report a few years ago I paid the fine immediately as instructed by this company when I called them they claimed it would be removed once paid the account wasn’t mine to begin with however I didn’t want this mark so I was okay with the deal and investigate the matter later. However it was never removed years later I’m still hoping they will hold up their end.

            Business response

            16/04/2024

            Good afternoon,

            I apologize for the delay in responding to this matter but the letter dated April 4, 2024 appears to be the only notification we have received.

            Please advise complainant that file has been removed from the credit bureau but to be aware it can take up to 30 days for updated to be reflected.

            Thank you.

            Customer response

            16/04/2024

             Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID 21527566, and find that this resolution is satisfactory to me as long as it does be removed by the time line given I truly appreciate it. Thank you so much.

          • Initial Complaint

            07/01/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            i'm not liable for this debth with that communications compagnie. I do not have a contract with the collection agency (PRS RECOVERY) trying to collect and reporting this to my credit repport. We never had and original contract. My identity get rob in 2020 when personnals information custummers of ********** banq get robed. I have proof of that because i did and pliant in 2020 at the police. I was notified of that by my bank on december 14 2023 when i was trying to buy my house. I called PRS RECOVERY many time with out answer. I would like to ask them to remove that on my credit repport but i wasen't able to talk to somebody.

            Business response

            15/01/2024

            We have had several contacts with **** ****** recently.

            Last contact was when file was closed, due to fraud, per our client Eastlink on January 10, 2024.

            A letter was emailed to Mr ****** stating file is now closed with our office effective January 10, 2024.

            Customer response

            16/01/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID 21110652, and find that this resolution is satisfactory to me.

          • Initial Complaint

            06/12/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            PRS collected money for an over due account that I had with eastlink and even though it’s been paid off since 2018 the company is still reporting it as a bad debt and causing a negative impact on my credit score and I would like it to be removed as it should have been when it was paid off

            Business response

            13/12/2023

            We have been reporting this account as paid in full since the date it was paid.  If that is not what the credit reporting agency has, the problem is with them.

            Sorry we cannot be of more help.

            Thank you.

          • Initial Complaint

            17/03/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I went to pull out my credit bureau today, And everything is fine I have my one account but now it shows a PRS Recovery account saying for something with ********. I contacted ******** and they have not found anything with my name on it and I have been a bell client and xplorenet for 5 years. I have tried contacting PRS however they after three attempts all but one said I will get a call back which I never got. The third said they found the issue and had it removed from my credit bureau its now 25 days and its still on my credit bureau. And it has refused me a line of credit with my bank. Error's like this should not happen. Again my name is ********* ******** of Lac Baker NB. I request this be removed off my ******* and ***** ***** bureaus ASAP

            Business response

            19/03/2022

            We do not have any record of speaking with the complainant. We do have a record of 5 messages left with no return calls and 2 notices sent without a response.

             

            If the complainant wishes to contact me directly, I will insure his issue is dealt with.

             

            My toll free # is 1-855-690-2012.

             

            Regards,

             

            **** ******* *******

             

            Owner

            Business response

            07/04/2022

            Hello,

            Per your request, I was in touch with ********* regarding this matter which is now resolved.

             

            Collection Manager **** ********

            Professional Recovery Services Inc.

            Customer response

            08/04/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID 16909476, and find that this resolution is satisfactory to me.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          207-1550 Bedford Highway

          Bedford, NS B4A 1E6

          (855) 690-2012

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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