Reviews

Awesome and amazing . Yes some glitches but things get figured out and I been on carribean goes country and going again. Awesome staff to chat with and answers all my questions and concerns

Thank ypu for being of making a difference in people's lives.

****** started off ok answering questions and responding to emails, answering all questions. Now after a couple of months all of my 14 guest going on a trip to Cuba and trying to get questions answered, and no such luck. If I have of known not back in September there is no way whatsoever I would book with him. He is doing this Cuba goodwill tour, he wants everyone to help raise 10,000 lbs of various supplies but does not want anything to do with me after he receive his deposit. He answers no questions or emails and his phone messages are full and you cannot even leave a message. Very disappointed with this service that is not available. Last time I hope the trip is better, if there is one. ***

Our team answered over 200 emails each day. Sunwing Vacations created alot of issues for our clients. We will no longer be associating with Sunwing Vacations.

This manager/owner is highly unorganized and unprofessional. Everything you ask him about will happen “tomorrow”. But it never does. It took forever to get rates and when we did finally book, as a group, they changed part of the groups airline and departure date and didn’t bother to tell them until one person noticed a different airline had charged her credit card. This change also came with a price increase. After I paid the deposit for our trip which was non-refundable, we had to cancel due to health reasons. I asked the owner/manager if a refund was possible. He said he would check so he supposedly emailed the airline. I checked a few days later and still waiting. I asked who I could contact at the airline to look into my refund because he’s always “so busy.” He told me he would handle it. Next day, still no response from ***** *********. By this point, I’m extremely frustrated with the lack of communication and actioning issues. I called him out on it and he finally responded by telling me he would refund my money from his own account the next morning. The next morning, nothing. The afternoon, nothing. After several messages his response was “it’s on my list for today”. Eight o’clock comes, still nothing. After several more frustrated messages, he sent me $150 of my $500 deposit. I quickly sent him back a message asking for the other $350 but he blocked me on ******** so I no longer had access to him or the ******** group. I tried to call several times, nothing. I emailed him and let him know that all I was expecting was the rest of my money and he could be done with me. He did finally send me the rest of the money when I told him that word of mouth is a powerful thing. His complete and utter disrespect for his clientele is unacceptable . I would encourage anyone to look for other tour providers

We have a team that worked on solving many issues that we had with Sunwing Vacations. Sunwing Vacations were very slow in their response time for many of the clients issues. As the middle person between the client and the supplier, makes it very difficult to create solutions.