Jewelry Stores
Frosted Gold JewelleryFind BBB Accredited Businesses in Jewelry Stores.
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Important information
- Additional Info:On January 7, 2021 BBB Serving the Atlantic Provinces sent a letter to Frosted Gold Jewellery requesting information on the business structure and practice, in particular its policy on delivery of orders.
This inquiry was prompted by a submitted complaint as well as several telephones inquires from consumers regarding the business’ failure to deliver purchased items and subsequent inconsistent policies regarding store credits, refunds, and replacement of missing or undelivered items.
Having received no response, BBB sent a second letter to the business on Jan 28th, 2021. This letter was also unanswered. Neither letter was returned as undeliverable.
BBB encourages consumers to use caution when ordering items which are to be delivered via postal mail.
Research businesses on BBB.org
Check with your credit card company regarding purchase protection policies.
Inform yourself of Consumers’ Rights and Protection provided by your province. https://beta.novascotia.ca/consumer-rights
Keep your invoice and a record of your attempts to communicate with the business regarding the missing shipment.
Business Details
- BBB File Opened:
- 6/1/2021
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- Jewelry Stores
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