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          Business Profile

          Travel Agency

          Sue-Anne Tours

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Travel Agency.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            28/11/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I sent $100 deposit June 28/24 for shopping trip on nov 15/24.(cashed July 6) cld first of Sept to find out about final payment. Sue said 'oh' are you on that tour, i said well you cashed my check. she said she was in florida and would call me back when she got back on friday..she cld me back and said she didnt have a payment.i told her i would go to my bank. monday i went to my bank and they gave me a copy of my check and showed it was withdrawn by sue anne tours. i called her when i got home had to lm. when she called i told her it was taken from my acct by her. she said she would go upstairs and check her file. she came back and said she see $100 but doesnt have a name(in other words in my opion she didnt have me booked for that trip) my name and address was on my check. I asked for my money back and she told me she doesnt refund deposits. I told her i was going somewhere else. i didnt want to lose over $1000 if thats the way she handles her business

            Business response

            04/12/2024

            To whom it may concern

            i I called H****** back and said I would go to my back to make sure her cheque was deposited and would call her back , which I did and apologized to her . 
            At that  point she asked for her deposit back as she was going with another company. I explained to her again as I did at the time of booking that the deposit (100.00) are non refundable if you should cancel unless you or I can fill the seat. The seat was not filled 

            Customer response

            04/12/2024

             Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. I don't want to go any further. it is now enough that i filed the complaint. thank you.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 28

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          3641 St Paul's Street

          Halifax, NS B3K 3R1

          Visit Website
          (902) 455-2100

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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