We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Utility Contractors

          Nova Scotia Power Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Utility Contractors.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            11/09/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            My power bills are significantly higher since NSP installed a smart meter. It feels like I'm being scammed. I'd like my old meter back.

            Business response

            16/09/2022

            Upon reviewing the account associated it would appear the customer has never contacted Nova Scotia Power regarding a high bill concern in all the time since the smart meter was installed.  I spoke with the customer briefly on Monday at which time he advised that he didn't have time to speak with me so we arranged a time to speak on Tuesday.  I followed up on the arranged call time on Tuesday but the customer didn't answer, I left a voicemail my direct contact number for him to call me back.  I called again today (Friday) to once again attempt to follow up with him but he didn't answer.  I left him another voicemail again providing my direct contact number as well as my email so that he can follow up with me at his convenience to discuss the issue if he wishes to.  I also provided the contact number for the Customer Care Center which is open 8am to 8pm Monday to Friday in case my working hours conflict with his.

          • Initial Complaint

            24/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            We have been trying to move into our new mini home since June 27,2022. After clearing trees from our driveway, we had a site inspection,to be approved for power. The standard wait interval seems to be two weeks. Two weeks later,we had a the wiring inspected and approved. We were told that power would be connected in two weeks time,last friday Aug. 19. Nobody showed up. Monday we called back and were told it would be done tuesday for sure. It is now wednesday and still nothing. As of tomorrow,Aug.25, we have no where to live. We cant afford to live in a hotel any more. Nova scotia power is abusing the monopoly that was handed to them. How about citizen safety and comfort before their enormous and unwarranted profits. We need our home open and powered! Our contractors cant get any work done due to these delays.

            Business response

            29/08/2022

            The individual who filed the complaint was not listed on the account or the install order that is mentioned.  Because of this I was unable to call and discuss this issue with them due to the privacy act.  However, I contacted customer who created the install order and confirmed with them that the work was completed last Friday August 26.

            Customer response

            29/08/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

          • Initial Complaint

            06/06/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I have change my pre-authorized payment to a new bank account but NSP has billed the old account despite the new setup. Once the payment didn't go through they charged me a NSF fee. On the phone, they refused the acknowledge the mistake and kept saying it was my fault and refused to refund the NSF fee. My bank charged me an additional 45 dollars for the transaction. My account has been fully funded, the auto pay was correctly set, but yet they refused to do anything. I suffer from depression, take prescription medication and am going through therapy and this has taken an enormous toll on my treatment by being blamed for somethin it was not my fault.

            Business response

            07/06/2022

            We apologize for any miscommunication on the process of updating of the bank account for Mr ********* Auto pay. We have created a goodwill credit adjustment on the account in the amount of $68, to cover both the NSF fee incurred directly on his NS Power account and the NSF fee charged by his bank. This credit adjustment will show on his next billing statement which is estimated to be sent out the middle of June. Mr ********* account is on our Equal billing plan for $94/month and as the June payment was returned NSF it remains outstanding. We will have one of our Customer Care supervisors call Mr Morelli to discuss his options to use the credit towards the $94 bill or to have the credit go towards the account balance, whichever will work best for our customer. 

            Business response

            04/07/2022

            Yes, thanks!

            Customer response

            04/07/2022

            Yes, thanks!

          • Initial Complaint

            22/04/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            My power bill for the last 2 months was 800.00 a piece. Cannot tell me why there is only 1 meter running for a duplex. I feel like im paying for my neighbours power as well as they dont have a power meter on their side of the house. And only D2 runs on my side.

            Business response

            19/05/2022

            Hello, we will have Customer Care respond to Ms ******* by phone today. We have confirmed there are two separate meters at the premise in question. We cannot determine how the power usage is metered within the building itself, and hopefully this information will answer Ms ********* billing concerns about a second meter.   

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 105

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1223 Lower Water Street

          Halifax, NS B3J 3S8

          Customer Complaints Summary

          26 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.