Complaints

• Initial Complaint

  04/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We purchased extended warranty on a vehicle that was new, we are trading the vehicle and it is not *******. The dealer tells me that it cannot be cancelled after 45 days, so basically the consumer is giving them money and not able to get refunded. The vehicle is a 2022 ******* Elantra Hybrid, The plan cost 2874.00 plus tax and now 2 yrs later we have no re course they said. Section J number 5 clearly states to myself that we are entitled to something, just bad business on there part.

  Business response

  07/10/2024

  The customer called last week to inquire about a refund for their extended warranty agreement.

  As outlined in the contract they signed, refunds are only available within the first 45 days.
  Exceptions to this policy, detailed in Section 3, include total loss, repossession, or relocation outside of Canada.

  The customer is referencing Section 5 for a refund beyond the 45-day window; however, they do not meet the necessary criteria for this exception.

  This was explained to the customer over the phone last week.

  Unsatisfied with the response, they have since filed a formal complaint.

  Customer response

  07/10/2024

   I am rejecting this response because this is robbery, I hope your business is happy with how you operate.I will give your dealership a terrible review every chance i get. I believe you as a consumer would be doing the same thing i am and that is to get back something that you should be refunded for in the name of good business, so thats why it is a formal complaint.
  
  
  

• Initial Complaint

  31/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Transaction took place on October 3, 2022. I attempted to solve the issue with the business directly. They ***** and ****** said they will look into matter and advise me, never heard from them again. FILE #******** Transparency . Company or sales should have advised me that motor block has been changed out and heads rebuilt on engine at about 67,000 km's. I never found out until January of 2023, when Truck was acting up a bit and i contacted a dealership in Amherst N.S. They ran VIN # and gave me all the information on the Truck , this information would be under maintenance records on car facts , also company should have known when they took it in on trade. This vehicle now is not matching numbers, which brings value down. Vehicle now has upper end with 100.000s km's on it, and the other half with 33,000 km's on it. If i would of known this i would not have purchased the vehicle.

  Business response

  31/01/2023

  As a hyundai dealer , we have no access to maintenance records from other manufacturers. Whether the vehicle had warranty work performed prior to it being traded at the dealership has no bearing on perceived value as it is not a collector vehicle. Carfax reports are available on every vehicle we have for sale and most are included directly with the ad online. It was sold at market value and fully reconditioned through service department prior to sale. If customer is having issues, it currently has a valid manufacturer power train warranty on it and should be taken to a ****** dealer for service . Despite having new parts installed on said vehicle , the odometer will always read true total kms on the vehicle. If customer would like, we could look at taking vehicle on trade towards a different option.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩