Business Profile
Credit Reporting Agencies
TransUnion Of Canada IncThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Trans Union has 2 mistakes on my credit report. I have filed disputes related to both using their online portal and despite this, they have not updated my credit report accordingly. ****** ******- this loan was not included in a consumer proposal or debt repayment plan. This account is in good standing and payments made weekly and on time since the commencement of this loan. I have ******** a statement of account from ****** confirming same. ********** line of credit ending in **** was a joint loan to which I was the cosigner. This account was not included in a consumer proposal. The account was always paid on time and was actually paid off in full in June 2022. This account has negatively been reported on my credit report despite it always being in good standing. I have ******** a letter hereto from ********** which was obtained by the primary borrow ******* ********* in which ********** confirms the details above. Despite filing a dispute with Transunion they have not updated my credit report accordingly and therefor, my credit score continues to be negatively affected each month. This is causing undo hardship and taking far more time to resolve then it should. I request the BBB investigate this and that Transunion remove these negative ratings from my credit report. Additionally, I request Transunion to go back in time and update the monthly credit score based on what should have been reported as good satisfactory accounts.Initial Complaint
03/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In late February 2023, I became aware of the fact that my former credit card company had incorrectly reported a late payment to TransUnion back in late 2018. After working extensively with the credit card company (********* *********) I was able to obtain an email from them admitting to the error. In addition, they advised me both orally and in writing that they had responded to my dispute with TransUnion on March 23, 2023, requesting TransUnion to remove the late payment from my credit report. *** ********. It is now April 1, 2023 and TransUnion has not removed the late payment from the credit report. This is directly impacting my ability to be offered a senior level job. Under the Freedom of Information & Protection of Privacy Act, TransUnion has a duty to ensure my records are correct and has failed in upholding that duty since March 23rd. Their Customer Service team is appalling to deal with; they will not escalate this despite the urgency and they do not know the contact information of their legal or investigations team to escalate this matter. I demand this be corrected immediately or else will be pursuing legal action for damages.Initial Complaint
31/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I tried pulling my credit report online on 25 March 2023. However I got the error and got the phone number on March 26 morning. I called the Trans Union company and I asked them about the credit report canada . The agent ask me to sign up for subscription service at ************* . The agent and the website assured me that it’s gonna cost $4.95 for the first month and $24.95 for months after that. The website still shows the price of $ 4.95 for the first month. When I checked my credit card, I was charged $24.95 full amount and I called Trans Union customer service and the very rudely hung up on me twice and it said they can’t do anything about it. And I told them to go check their own website is still to this day shoes $4.95. * ** ********* *** ************Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Transunion refused to fix my problem of someone else using my phone number. I get calls constantly from collections, but they want me to make an account or mail them a dispute. Their customer service agent *** ************ **** *** eventually hung up after evading my questions about why they needed an array of personal information to fix something as simple as a wrong phone number, that was in no way connected to me or my account.Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
TransUnion is publishing credit history information that is ******* out of date. **** *** ***** **** ** ****** *** ******** ***** ******* *** **** ** **** ******** ** ** ******* ****** **** **** ** ******** ****** ** ******** ***** *********** *** ****** ********** ** ** ** * ***** **** ***** **** **** ***** ***** ** ********* ** ********* **** *********** ********** ** *** ********** *********** ****** *** ******* ** *** *********Business response
17/01/2023
PLease note that an investigation letter with the results of the investigation had been sent on Jan.6 2023. We have also recently spoken to consumer and confirmed she is content with the outcome.Customer response
17/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
07/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
While trying to phone in a complaint about my credit score, i was told that the only way to do that is by mail or web site. When i tried to signup, i got a msg saying that their authentification process was in error and i should try later. Next day i have a charge of around 28$ for ??? that was NEVER proposed or agreed to by me. Help desk is not very curteous even though i was. *******Business response
05/01/2023
Please note that the investigation for this case was closed on December 21, 2022. A letter with the details of the investigation had already been sent.Customer response
07/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
* *******Initial Complaint
21/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For the accounts under delinquency. I have a number of closed accounts that have been affecting my credit and i have tried everything to get help. The accounts under collections where never given permission to be added to ******* or trans union ** **** *** ******** ***** ***** *** ******** ** ******** ** ******** ********** ** ******* **** *** ** **** **** * *** ******* **** ** ***** ** ******* ***** *** ********* *** **** ***** ** **** ********Business response
03/01/2023
Please note that the investigation has been terminated and a letter was sent to the consumer with the details of the investigation.Initial Complaint
31/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was the victim of identity theft in 2015. i reported this to transunion and ******* and the bank. nothing was done. Finally due to *******'s internal investigation the account has been declared fraudulent and removed from my credit report. This account was placed as deliquent on my credit reports multiple times by the same collection agency and all times it was illegal and i had it removed. However, transunion still lists the original account as oweing when it is is not. I provided Transunion the ORIGINAL COPY of the ******* investigation letter proving the account was fraudulent. I asked transunion to remove the account from my records. they stated they did not re-investigate disputes within 6 months. i did not do that in the last 6 months. either way the account must legally be off my record in december. I want the fraudulent account removed as per my consumer rights and the outcome of the ******* investigaiton that transunion did not do themselves.Business response
22/11/2022
Please note that today November 22nd 2022 we have sent a letter the consumer, ** ******* with the results of the investigation.Customer response
22/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* i did receive a letter concerning my complaint, and according to what i can see on my report through ********** the fraudulent account has been removed and although my credit score has not been restored, I find that this resolution is satisfactory to me. i will continue to monitor my credit report through **********/transunion and should the issue come up again i will make another complaint.
Sincerely,
****** *****Initial Complaint
20/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I called ** ********* to get a house insured. To my surprise she checks my credit rating through Transunion, only to find I am deceased. I assure you I am not. I contacted Transunion and can't get any immediate satisfaction. They are telling me that I have to fill out a form, mail it to them and wait up to 30 days for their reply. This is not acceptable to me. I own my own business, so not only is this an inconvenience while getting home insurance, but if anyone requires my credit score for work, they would get the same result.Business response
15/09/2022
Please be advised that we have attempted to contact this Consumer on more than one occasion and were not able to reach him. Unfortunately we were not able to proceed with the investigation.
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Contact Information
Customer Complaints Summary
182 total complaints in the last 3 years.
71 complaints closed in the last 12 months.
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