Reviews

************** ** *** ** ** *** ********* *** ******** ************ *******. After an initial good experience on the sales floor, everything else has been very disappointing. The day the hot tub was delivered, an electricians error damaged the pump and a broken seal sprayed water in copious amounts. The service company came and eventually found a non-OEM replacement. *** ******** **** emailed to say they would install it 2 weeks later! With much pushing on my part they came in one week, only to find out there was yet another problem now with the electrical system of the tub. Another technician visit a week later seemed to solve that problem…only to find yet another problem, this time with the heating of the water. We’ve had a dozen phone calls or texts with technicians to solve the outstanding problems. I do understand that these things can happen, however, I would have expected the company to respond with a suitable compensation for what is now essentially a refurbished unit. The customer care department offered only only a token gesture, that is when they did respond…I have waited 2 weeks for the customer care coordinator to return my call. *** ******** ********* *** **** ** ******** ******** **** ****** **** ****** ***** ******

We purchased a hot tub in 2021. We have already gone through a motor and two thermostats. Getting service is near impossible. Takes a month to get anyone to come out. Pretty sure we got a lemon. No one at the store or jacuzzi is any help whatsoever. ** *** ******** * ******* *** *** ** *** ***** *** ***** **** ** *** ******* ** ******* **** ** ** *** **** ** **** 

April our hot tub stopped heating and displayed FL-1 error. I called to book a service appointment. Earliest appointment was 1 month out. They would try to get out sooner. Unfortunately no one ever called to schedule an earlier appointment. Technician arrived on scheduled date. Told us tub required a new pump. He said he would pick it up the following Wednesday (May 31) and install if by Friday WE WERE IMMEDIATELY BILLED FOR THE PUMP ... EVEN THOUGH IT HAD NOT BEEN INSTALLED. June 2 I emailed to find out when technician would arrive. No reply received June 5, I called. On hold for 17 minutes. I was told the technician had picked up the pump on the May 31. The CSR said he will talk to Service Manager to confirm technician does have the pump and to schedule an appointment. June 8, No reply received. I called. On hold for 20 minutes. CSR tells me the pump has not been released to the technician. She said she will talk to Service Manager and will get back to me by the end of the next business day. I was told if I reply to original "appointment email" and it would be read by Service Manager. A detailed email was sent with my concerns. June 8, Kudos to the CSR. Email received on same day BUT the next available appt was 2 weeks out. No reply rec'd to my email from the Service Manager June 21 Technician arrived. Installed pump and provided supplies. HE TOLD ME PUMP was picked up on May 31. I asked how I could complain about the service. He told me I would receive a survey. He said the company takes the surveys seriously and would likely try to find a way to make things right. NO SURVEY RECEIVED. July 2 I am taking this step to voice my complaints by posting a negative review online. Jacuzzi tubs are great. Service - when they finally show up are great. Trying to get service is the worst. ** * ***** ** * ******* ** ** ****** **** *** * **  (Almost 3 months to put my hot tub back in service and no one in the company to respond to my concerns).

I purchased an Infrared Sauna from Jacuzzi Ontario/Wellness Shop. The sauna is amazing and helps with my many health conditions ********* ************* ******** ****** ********* ******** ****** ********* * ******** ****** ********* *** ********* ********. Regular use of the sauna makes it possible for me to do my daily routines. The sauna delivery went well. There was a small hiccup with a piece missing but they quickly sourced the missing piece and sent the installation team back out to finish the assembly. Anytime I have dealt with them they have been more than accommodating. I will certainly be coming back to purchase my next wellness product from them.