Reviews

******** ***** ***** ****** ******** **** **** ***** bought 2024 ****** ******* ** nothing but problems came with missing bolts skid plate came off bolt came lose in the primary clutch light flickering

I’m really disappointed with this experience, My wife and i wanted to purchase a camper with the sales rep Colleen she was more then helpful at first. We decided on the camper we wanted to purchase, that’s when everything turned **** ********* *****. At first we didn’t realize on the contract they added in 9000$ mandatory warranty. Please note Collin told us this would be “included” in the price we agreed on, not extra, this went un noticed till the next day they called us because the bank made a mistake with the interest rate and re had to sign the contract again. That’s when we questioned it, after multiple phones call they finally acknowledged it, they kept telling me it’s normal this and that. They tried telling me this is Quebec taxes, So at the point we were very skeptical. After back and forth they finally took some of the cost off. We’re very thankful the bank made a mistake and needed to resign the paperwork. Note, they pressured us **** ***** to sign the paper immediately, ******** **** **** ******** ****** **** ** ** **** **** *** ********. **** ****** * *** **** ******* **** **** ***** ***** *** *** ****** ******* **** *** **** ** ********* * ***** **** *** **** **** **** ***** *** **** ***** **** ******* **** ********* **** * ********** ******** ********* The service department was nice dealing with thankfully

********** ********* ********* ******. Try to make you sign-in to even walk the sales floor. I get computer generated voicemail mails that try to sound human, as if I just missed their phone call. The voicemails come in and do not even ring the phone. No "unsubscribe feature. Had to track down HQ in Cambridge to get my number off their list. They were overly apologetic, as they know they are in the wrong.

In August of this year (2024). I went to the Hamilton location of Campmart and was looking at trailers. Jason came out and showed us a few, after talking with him, we went into his office to run some #s, he had us approved on a trailer we liked and the payments were in the ballpark that we wanted, we understood that it was over a 5 year term. He said he was gonna toss in the 5 year extended warranty for us as well as we were purchasing a brand new unit, after signing the paperwork and leaving the lot we realized that the $7000 warranty was added to our bill and that the 5 year term was actually over 20 years, had that been explained to us we would've walked away, I've had a payment already come out of my account now and it's now almost the middle of Sept and I still haven't received my trailer . We were explained that before we pickup the trailer we would get a free demonstration on how everything works, their service center that does the demonstration is only open Mon- Fri hours are 8-4. How does someone get a free demonstration when they aren't even open any extended hours to provide this service . I've asked for them to deliver my trailer now as I'm getting very frustrated with their lack of everything and was told that they will deliver to my outside storage spot but will only drop it at the gate and not into my reserved spot . I don't understand a company that doesn't take care of their customers and provide the proper services as well as being transparent in all their business doings. * ******** **** **** **** * * **** ****** *** **** ** ***** * * **** **** ** ***** ** ********* *** **** ***** ** ****** **** ***** ****** ****** **** ********* *** ***** ***** ** *** * **** ** **** *** ***** ****** **** * **** **** *** ******** * ******* **** * **** ********* ******* ** ****** ******* ** ******* * *******

We went in to buy a trailer and didn't get approved for the one we wanted. So they put us in a different trailer we didn't even see or want. We didn't find out intell it was to late to back out. Now it's impossible to get a hold off these ****** people. ** **** ** **** ****** **** **** *** **** ******* ** ** *** ***** * ***** ****** ******* **** *******

On May 9 we went in to see Hussein,we ended up seeing Fayez.** **** *** ******** *** *** **** ** ** ******* ** *** ***** ********** ****Fayez assured us he would take great care of us,we would leave with a place to make great memories with family.We asked to see paperwork for the trailer we were purchasing with all the specs to make sure it would fit.Fayez assured us he would send it that evening.We finally received some paperwork on May 11,from Hamed the General Manager.We were guaranteed by Fayez,we would wait 21/2-3 weeks for delivery.This guarantee made us decide ** ***** ** ***** ** *** *** ****** * ******* ** **** ******* *** **** **** **** ****** ** **** **** **.On June 9th,we were told we would have to go to Service Ontario because there was a problem with the VIN number of the trailer.Throughout June we were ignored when we called until we threatened to cancel the deal.They asked us to come in & all would be explained & rectified. We went in July 27th,we spoke to Hamed.He was shocked at this & he would ensure the camper would be ready for early next week.Hamed told us the camper was in stock,it just wasn't ready, when my husband asked to see it. Nothing was done after this meeting. No one ever reached out to us.On July 9 we got a call from Alicia stating that the trailer was ready to be picked up OVER two months after signing. We sent 2 emails to *** *** ** *** *** **** * **** **** CEO,president & dealer principal.On July 8th & on Aug 7th we have received no response AT ALL from *******.The lender has been debiting our account on a weekly basis since June 3rd 2024,with retroactive amount of 3 weeks since they didn't even have the correct information from the Delearship!This extreme delay as well as all the broken promises & ****** **** that have been told to our faces have completely eroded our trust in CAMPMART* *** **** ** * *****.We want to cancel our contract based on the fact the camper is NO longer useful,the sale was based on one *** after another!

In the spring of 2022, we had to replace our trailer, so we went to Camp Mart just off the 115 near Peterborough, we bought a 36-foot mallard beautiful looking trailer and that is where the positive points about dealing with this company ends. we took a small trip over a long weekend and during the long weekend numerous components of the trailer literally fell apart I just thought not much of it and took it back to get the work done under warranty they had the trailer for two weeks I picked it up as we had a long trip we had scheduled to the east coast we set out and our first stop we found that the fridge in the outside kitchen had detached from the wall. the next stop a shelf had fallen because the single screw that secured it to the wall on each side was only into the thin plywood not the 2x2 frame the next stop the bathroom wall was shifted and some vents had fallen off, every time we moved another thing broke, shifted the drain to the sink detached every time we moved as well. when we got back, we asked to return it because it was a lemon they do not return or sell on consignment they made me trade it in losing $20,000 in the deal the newer one has been as much of a pain the door won't latch the water pump started letting water into the freshwater tank the trim was falling off and the warranty isn't a warranty there is a $200 deductible on warranted parts sign right on the trailer says 3 year unlimited warranty on manufacture defects all of these issues were manufacture defects camp mart does not stand behind their products

In October 2023 we bought a trailer. WORST EXPERIENCE ever!!! We thought we were buying the trailer and financing for 5 years (which was how it was explained) to find out that it was 20 years!! On every document we have the information was not correct. The years were all different, some papers said new and some said used. We were told we were getting a NEW trailer!! When we tried getting out of the deal as the guy we dealt with (Ernest) did not clearly explain everything *** ** *** ***** ******  They told us we could not cancel our sale and it was done. We tried rectifying everything the day after but they wouldn’t return our calls and were never available when we called. We ended up having to go in which solved nothing. They would not help us out at all. We paid WAY TOO MUCH. Fast forward to now (July 2024) and we’ve discovered that the trailer is used, it’s leaking from the roof and now we are struggling g with the warranty because all the paper work is incorrect!!!! customer service is horrible *** **** ***** ****** **** **** ********** * ******* ******* **** * *** **** ******* *** *** * **** ****   I’d love a total refund and to hand this trailer back to them!! ** *** ******** **** *****

Went in May 18, 2024 and purchased a trailer. Told them we wanted to stay with payments under 120 weekly. We told them we did NOT want extended warranty. They came back and said that they were able to make that number work. Salesman Mike said if we wanted the extended warranty to which we said no. When we left there we realized **** ****** our bill with the extended warranty. 7000 + hst almost 8000 we adamantly said no to. We called within 10 minutes of leaving to which we were told Jason had left. ** ******* went down there next business day and Jason said he couldn’t do anything the loan was registered but he would give us a refund of 3500, although not happy about this it was better then nothing. He signed off on this. He said it would take 6 weeks to get a loan number but I was able to provide it for him the next day. Here we are July 9, 2024 and 5 messages later he has done nothing. Jason said accounting has it but accounting does not know who we even are. I called his manager Bill and felt very brushed off by this man as well. ** *** *** **** ******* **** *** ******** *** ******** ***** *** ******** ***** ***** ** **** ***** ***** ** ****** ****** ******* **** **** ************ ******* *** * **** **** We were also told we would have tv, and all hoses to start up. They did give us the TV but everything else was not there even though we were told it would be. To say this experience has been horrible is an understatement. It should have been enjoyable. *** ***** ****** ** ***** ********** **** ** ****** ** *** ** ** ******** ********* *** **** ****** *** ******* ********* ***** *** ** *** ******* ***********

I financed a trailer with Jason. I have never had a loan like the one he arranged and did not understand what the financing terms he used meant. I thought I was signing for 5 years of biweekly payments turns out I have signed up tor 15 years of biweekly payments. In addition they put a 7000 warranty on my bill, I didn’t look at the prices properly as I trusted Jason and his son that the only charges were mentioned already. We asked what the warranty was several times and they never mentioned it was an additional charge. * **** ***** **** ** ****** *** ** ******* ** ** *****