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          Business Profile

          Trailer Sales

          Stinger Trailer Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Trailer Sales.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/08/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered a motorcycle trailer in the spring on April 16,2022 and the website and email stated 4 to 6 weeks delivery. As of August 2nd, 2022 I have not received my trailer. I've been emailing and calling every week to get an updated and always get the same story (ex. I was the first in line to get it, they are made in batches, or there is delay). The intent of having this trailer was for the summer season and now summer is ending (and my vacation is too). At this point, I would like to be reimbursed and the company tells me I can't. Since, they were not able to respect their side of the contract to deliver me the trailer in 4 to 6 weeks, I want my money back; furthermore, the website now states 2-5 weeks delivery (for about 8 weeks now, but still no trailer was delivered to me) and no where does it state in my contract or website that I cannot be reimbursed. The company has told me different stories every week and my patience is gone.

            Business response

            11/08/2022

            Business Response /* (1000, 5, 2022/08/09) */ I would like to help resolve the issue with ******** *****, I am unsure what the issue is on his end but would like to help address the problem and make sure he is happy at the end of this. Please let me know what you need help with. He placed his order we have built his trailer for him and now he says he does not want to trailer and wants a refund. We told him we can refund it, there is a penalty to refund it which is listed under our refund policy. The last thing we spoke with him was to check out the refund policy he said okay I will get back to you and then he never did and now we have a problem. We want to do whatever it will take to make sure he is happy and taken care of regardless if he wants or does not want the trailer anymore that has been built for him. Thanks for reaching out to us, you can call anytime at XXXXXXXXXXX. I can help. Kevin D. Stinger Trailer Consumer Response /* (2000, 8, 2022/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept to be refund under their refund policy (without the cost for the re-shipping as I did not received it).

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          5 Cochran Dr Bldg A Unit 1

          Cambridge, ON N0B 1E0

          Get Directions
          Visit Website
          (800) 577-8809

          Business hours

          9:00 AM - 5:00 PM
          Business Hours
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 AM
          9:00 AM - 3:00 AM

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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