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          Business Profile

          Auto Detailing

          EasyTire Mobile AutoCare

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Detailing.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            17/12/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            A technician from Easy Tire installed my winter tires on Monday December 12 2022 and did not tighten the front left tire’s lug nuts. While driving on the 417 my car started shaking and I was forced to pull over. I was horrified to find the front left lug nuts were loose and spinning. I called Easy Tire and waited on the side of the highway for 50 minutes for another technician to come and tighten the lug nuts so that I could drive home. It was a terrifying experience. I haven’t received a response or apology from the company, and the (clearly under qualified) technician is still installing tires for unsuspecting *** customers. I paid $140 for an at-home tire change service to avoid stress and wait times at garages during exam season. This company also still has my all-season tires and now will expect me to pay a fee to have them return my tires without an installation.

            Business response

            21/12/2022

            Good afternoon,

            We have been in direct contact with the complainant via email. We explained our side of the issue, expressed concern regarding the situation they experienced, offered a refund and the return of stored tires as per the resolution request from the complainant. We also advised the complainant of a policy change we will make internally to prevent this type of incident from occurring again. The complainant accepted our explanation and apology, the offer of a refund, and the return of the tires. We believe this matter has been settled to the satisfaction of all concerned.

            Customer response

            22/12/2022


            ****** ******** *******

            I have reviewed the response made by the business in reference to complaint ID 18602900, and find that this resolution is satisfactory to me.

            The business provided a thorough and sincere explanation and apology for what happened. They have issued a refund and returned my tires as I requested. They also noted a policy change which will further improve safety standards and prevent similar mishaps. For everyone involved, I'm sorry that this happened and am glad we have all learned a lesson for the future.  I appreciate the prompt resolution from the business. 


            Sincerely,
            ****** *******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          107 Pineridge Road

          Carp, ON K0A 1L0

          Visit Website
          (613) 979-8473

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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