Reviews
17 Customer Reviews
Review from Nova M
1 star24/04/2024
I am on the Nation Do Not Contact list and still get MULTIPLE calls a day from them. I block the number, and they end up calling back with a different number. I called back and politely asked them to remove me from their call list ******* * **** **** * ***** ** **** *** **** ******* ** *** **** *** *****
Insurance Supermarket Inc Response
29/04/2024
Sincere apologies for any inconvenience, we have added your number to our DO NOT CALL list. Please note there is no scam, as you can see we are BBB accredited company with A+ rating.Review from Tammy C
1 star04/01/2024
I took out this policy and before the end of that night I called Stephanie ****** back and told her to put it through because I found out my father had a policy on me and she ran the payment through and now won't answer my calls .Insurance Supermarket Inc Response
25/01/2024
Good afternoon Mrs *********
We read with regret your review of our company. Ensuring customer satisfaction is a primary concerns of ISI and we would like to rectify the situation.
We would like to be able to address your concerns and we have informed our applications department to contact you as soon as possible to resolve this matter.
Please let us know if there is anything else that we can assist you with.
Sincerely
Saturne B.
General Compliance Administrator
ISI Group of Companies
**** **** ******
Concord, Ontario, *** ***
Direct Line : ************
****************@***.ca
Review from Nancy V
4 stars01/01/2024
I have a policy for approximately 1-1/2 years with EMC/Insurance Supermarket and the representatives I have spoken with have been very professional. My policy and coverage is very reasonable. My only complaint would be that as of Nov 2023 it has become difficult to speak with an agent so I can make my monthly payment.Insurance Supermarket Inc Response
22/01/2024
Thank you very much for your feedback *****. We will ensure an advisor will reach out to assist with any payment questions.Review from Judy T
1 star10/10/2023
Got a policy on 9 12 2023 , then got mail from policy already had , have canceled this policy before the time It was to late . Still waiting for my refund . Never do this again , start a policy by voice but can't cancel by getting a letter to sign , REALLYInsurance Supermarket Inc Response
23/10/2023
Good afternoon ****,
We read with regret your review of our company.
Ensuring customer satisfaction is a primary concerns of ISI and we would like to rectify the situation.
We would like to be able to address your concerns and ensure your request is being completed. In order to do this we need the number(s) where you received the calls.
If you could please provide those to me I would be happy to work together to resolve the issues you have raised.
This would be greatly appreciated.
Saturne B.
General Compliance Administrator
ISI Group of Companies
8000 Jane Street
Concord, Ontario, L4K 5B8
Direct Line : 888-212-3528
saturne.beaulieu@isi.ca
SLI & ISI
The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le pre´sent message et/ou joints au pre´sent message sont confidentiels et sont destine´s au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire de´signe´ (ou la personne charge´e de l'envoi de ce message au destinataire de´signe´), veuillez de´truire ce message et aviser l'expe´diteur par courrier e´lectronique.Review from Marcy R
1 star18/01/2023
I get at least 10 calls a day on landline or cell phone about final expenses insurance from this business. Both are on the Do Not Call registry. It doesn't matter if you ask to be removed from their lists. Seniors are targeted BECAUSE they are hoping for someone stupid enough to fall for flattery and malarkey. I will never do business with any company that has so little regard for my personal wishes and the LAST thing I will ever do is give any personal info to some random stranger on the phoneInsurance Supermarket Inc Response
08/05/2023
Good Morning Mrs. *******
Thomas, We read with regret your review of our company.
Ensuring customer satisfaction is a primary concerns of ISI and we would like to rectify the situation. ISI does not accept call transfers from any contracted third parties from numbers on the National Do Not Call Registry unless express consent can be provided.
We would like to be able to address your concerns with the third party and ensure you no longer recieve unwanted calls. In order to do this we need the number(s) where you received the calls. If you could please provide those to me I would be happy to work together to resolve the issues you have raised.Please contact us at **********@***.ca, please provide the information at your earliest convinience
Sincerely
Saturne B.
Review from eric k
1 star22/12/2022
For a year ISI has been making unsolicited phone calls to my government work cell phone which is on the USA and Colorado Do Not Call List. This is in spite of me contacting ISI and requesting that they not tie up my work phone. ISI stated that they would not call my number again. Yet I just got another call from them. ISI is either incompetent in their ability to adhere to the Do Not Call list or they feel free to ignore the law about this list. ****** ******** ** ***** ******** **** *** ****** ***** ***** ******** **** *********Insurance Supermarket Inc Response
17/04/2023
Good afternoon
At the time this complaint was submitted, ISI was actively working with Mr. ********* to address his concerns highlighted in the complaint. To the best of our knowledge, ISI had addressed the matter to the satisfaction of Mr. ********* and that the matter has been closed. If there are any further issues or concerns, the customer is more than welcome to reach out and ISI will be more than happy to listen and address any further concerns that Mr. ********* may have.We can also be contacted at **********@***.ca
Thank you
Saturne B.
Review from Matthew B
1 star05/12/2022
***** **** * ***** ****. Calls after calls every day from an ****** call center.Insurance Supermarket Inc Response
28/03/2023
Good Morning *******
******, We read with regret your review of our company.
Ensuring customer satisfaction is a primary concerns of ISI and we would like to rectify the situation. ISI does not accept call transfers from any contracted third parties from numbers on the National Do Not Call Registry unless express consent can be provided.
We would like to be able to address your concerns with the third party and ensure you no longer recieve unwanted calls. In order to do this we need the number(s) where you received the calls. If you could please provide those to me I would be happy to work together to resolve the issues you have raised.
Thank you
Saturne B.
General Compliance Administrator
ISI Group of Companies
8000 Jane Street
Concord, Ontario, L4K 5B8
Direct Line : ###-###-####
*******@***.ca
SLI & ISI
The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le pre´sent message et/ou joints au pre´sent message sont confidentiels et sont destine´s au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire de´signe´ (ou la personne charge´e de l'envoi de ce message au destinataire de´signe´), veuillez de´truire ce message et aviser l'expe´diteur par courrier e´lectronique.Insurance Supermarket Inc Response
28/03/2023
Good Morning
We have reached out to ******* and are awaiting his response.
Saturne
Review from Derek S
1 star22/11/2022
********* *********** ******* ** ******* ********* ******** ** violating the Telephone Consumer Protection Act by repeatedly soliciting my number even though I am registered on the do not call list. They refuse to delete my contact info. They employ overseas marketing firms which employ call centers to utilize robocall technology to connect with a live rep who tries to connect you with real companies to sell insurance and Medicare supplemental plans. ********** **** *** ***********Insurance Supermarket Inc Response
09/03/2023
Good afternoon *****, We read with regret your review of our company. Ensuring customer satisfaction is a primary concerns of ISI and we would like to rectify the situation. ISI does not accept call transfers from any contracted third parties from numbers on the National Do Not Call Registry unless express consent can be provided. We would like to be able to address your concerns with the third party and ensure you no longer recieve unwanted calls. In order to do this we need the number(s) where you received the calls. If you could please provide those to me I would be happy to work together to resolve the issues you have raised.
Please email us at **********@***.ca your telephone number and we will work together to resolve the issue.
Review from David W
1 star19/11/2022
Nothing but ******* cold calling and violation of the Do Not Call list. Insurance Supermarket is having call centers in India spoof phone numbers and call several times a day. Always end up with someone who answers the phone saying they work for Insurance Supermarket.Insurance Supermarket Inc Response
09/03/2023
Good afternoon *****, We read with regret your review of our company. Ensuring customer satisfaction is a primary concerns of ISI and we would like to rectify the situation. ISI does not accept call transfers from any contracted third parties from numbers on the National Do Not Call Registry unless express consent can be provided. We would like to be able to address your concerns with the third party and ensure you no longer recieve unwanted calls. In order to do this we need the number(s) where you received the calls. If you could please provide those to me I would be happy to work together to resolve the issues you have raised.Review from jennie L.
1 star27/10/2022
** *** ****** **** **** ********** After calling too many times to count and after being transferred f to countless "agents" and many questions I was given quote. Upon hearing it I said I could not afford it. Yet somehow money has been taken by this co. for last few months. Trying to speak with anyone regarding this is impossible. I have been told they would call me back after they looked into it they did not. I have been yelled at cursed at and generally treated like an idiot. Hung up on many times and told they had no fraud dept or HR dept nor a complaint dept. I never got a policy although they claimed to have maIled IT TO ME BUT HAD WRONG ADDRESS. one would think if it came back to them they would have followed up. they did not. I asked for the recording of me agreeing to policy and payment and have gotten nothing *** **** ** ******. The recording would clear up all issues but they refuse. What this indicates to me is something is very wrong with the way they do business. * ** ******** *** ******* *** **** **** ***** ********* *** * **** ** ****** ***** ****** ** **** ** ****** ********** **** ***** ******** ********* ** ******** ****** *** ********** ** *** **** ****** **** ** *** **** ** *********Insurance Supermarket Inc Response
18/01/2023
Hello ******, we are very sorry to hear about your experience. However, we are not able to find your file based on the name and email provided in this review. Can you kindly email us at ****@*********************.com in order for us to investigate and resolve this situation.
Customer Review Rating
Average of 17 Customer Reviews
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