We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Restaurants

          Yum! Restaurants Canada

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Restaurants.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/12/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered

            *** ************

            I placed an online order for pick up in store on 11/28/2023. It gave me an error and logged me out of the website so I logged back in again and placed my order. Later I got two confirmation emails. The same order went through twice. I called the store multiple times and no answer. I picked up only one order I called ************** on 11/28/2023 and given a ticket # ****** and told me they couldn’t give me a time line for a refund. Called again on 12/04/2023 at 11:50 am and was told again it was escalated. Called again on 12/11/2023 at 3:21 pm the agent now tells me a refund should only take 3-5 business days. It’s now 2 weeks and no refund and again told it’s been escalated.

          • Initial Complaint

            30/06/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered

            date of transaction: April 17, 2023 Amount of money paid ot business: $11.29 What business committed to provide me: My online food order. What the nature of the dispute is: I did not receive my order. Restaurant location claimed they didn't receive my online order. When at restaurant in question and speaking with manager, she told me that location didn't accept orders via that method. No details listed on online order detail her position. I can provide screen shot of online order. Customer service promised refund within five business days. I have yet to receive my refund. I recorded the conversations I had with customer service. ******* ** *** *** ******** *** ***** ** ******* *** ******** *** ********* ********************** ******* ********

          • Initial Complaint

            14/04/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Pizza hut online Order *********** they delivered inedible ******* ********* ***** **** ******* ******* ***** ****** ***** *** *****. Called customer service and was told because it was an online order I had to take it up with head office.. They took my phone number: ************* said sorry, we'll refund the order. **** ******* ********* ***** ** ******* **** ** **** ***** ** ***** *** *** ** ***** ***** *** *** * **** ****** **** ** ***** **** **** *** ******  Well no refund ever materialized, I called back "head office", turns out is only a feedback line. "Oh no, we're so sorry, I'll have to escalate this to the appropriate department, this is just a feedback line. Someone will call you soon!". No one ever called. I've repeatedly called back this only avenue of recourse about 6 times in the last two months. Same result. **** *** *** *** *** ****** ****** ***** *** **** * *** *** *** ******* *** ****. ***** * ** ******* ********* *** **** ***** **** *** **** *** ********* * ********* ****** * ** **** ****** *** ********** ** ********* *** ****** *** ***** * **** ** ***** **** ******* ** **** ***** *** *** ** ******** ***** *** ** ****** *** * ***** ********* **** ****** **** *** *** ** ***** ** ******* ** ***** ** ***** * ********* ***** **** ** ******* **** ** ****** **** *** ****** ******* ***** ******* ***** ******* ***** **** *** ** ***** ****** ** *** *** * ***** **** ** **** ***** *** *********

          • Initial Complaint

            22/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Back in Oct 22, 2022, I visited Montreal and placed an on line order at ****** for food pick up at nearby KFC restaurant located at **** **** ** ***** ****** ***** *******, Quebec. When I got to the location, the restaurant has been closed down and no longer in business. ** ** ** ******* ***** ** *** ******* **** *** ***** *** ** ****** ** ******** ****** ******* ** ****** ** *** ********** **** ** ****** ******  I have called KFC.ca customer service several times over the past 5 months to request for refund and have the case opened, case # ******. I am still waiting for the refund. Date of purchase: Oct 22, 2022, 2:31pm Amount charged to credit card: $18.39 *** ******* **** * *** *** **** *** ****** *** ******** ******* ******* ******* *** ****

          • Initial Complaint

            13/03/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            3 years, 2 phonecalls, ******** *** ***** *** **** ***** ***** *** ******* ** **** *** **** ***** ** *** ** ******* **** ******** **** * ******** ********* *** ******* ** ******** ***** I have accumulated 10+ points via myhut rewards over 3 years. To this day I still cannot use them. I have tried: ****** ******* **** ****** ********* **** Mobile Mobile app The first call the woman on the phone didn't care The second call the man on the phone sounded like he also didn't care. He took my info and said someone would get back to me within 48hrs. **** * *** ****** **** ** * **** ** ****** ****** I received no call back A previous survey I got after a customer inquiry was sent to me once, asking if I had received a response and I said no, which prompted a survey email later. After completion I received a coupon code for a free pizza, which did not work. ****** ***** *** ******* **** ****** ***** * ***** ****** *** ******* ** ** ********* ******* *** **** ***** **** *** ***** *********

          • Initial Complaint

            07/02/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            ordered from Taco Bell on Jan 7th well on the way to my appointment at **** *** ********* * ** *** **** ******* ** *** ** **** *** ******** The Taco Bell I ordered from was at *** *********** **** Scarborough, ** ** **** ****** in the total amount of $41.70 and pickup was between 1:21-1:26 pm but my appointment was across town at 2pm I realized right away I wouldn't make it to my appointment and called taco bells right away- for a month now I have got the run around from the first call they refuse to give my money back *** **** ******** ** ******* I called right away to cancel the store told me to call another number I did they wouldnt help kept passing me around.. it's a month later and STILL no refund back on my card.. I have provided ALL I have provided you showing the money wasn't returned it was posted as it went through the order number and explanation. They keep asking for the info then close my file t*** ****** **** ***** **** * *** *** ***** *****. Can you please get my 41.70 back from them. ** *** *** **** **** **** *** *** * ****** ******... please help it's been ********.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          101 Exchange Ave

          Concord, ON L4K 5R6

          Get Directions
          Visit Website
          (866) 364-0825

          Customer Complaints Summary

          23 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.