Complaints

• Initial Complaint

  08/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchase a off grid trailer late last fall, when I was preparing to get it ready for the upcoming season discovered that the dealer had mislead me in saying that it contained a 12v fridge for off grid use. the fridge that was installed is 110 volts, so needs hydro power to work, the advertising for this trailer stated 12v fridge, I have attempted to deal with this issue and the company refuses to respond, after first attempt by phone I received no response, I then attended the business and spoke to the sales person, they stated they would do some checking and respond in 5 days, again did not happen. Then I sent a email to the owner asking for him to make contact about a very important issue, again the business has not responded. the only reason I purchased this trailer was they stated that it was off grid, and was told the only things that would not work is the air conditioning and the micro wave, the trailer they sold me is no use to me the way it is, they seem to not care in the least about misrepresenting to sell a unit, and have not even tried to offer any solution at all.

• Initial Complaint

  29/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took a motorhome in for an inspection of everything non-mechanical (i.e. fridge, AC, interior lights etc...). Took it in July 2022 cost was ~$350 for the inspection. It was promised that we would receive a full complete estimate and a copy of the inspection report. They told us to come pick up the unit and pay before paperwork was ready as the employee who would provide these items was off sick, and promised they would be sent to us soon. I never received the inspection report or a proper estimate on business letter head with the information I am entitled to. I have tried calling several times and have sent 6 emails to the business with no response to adequate response to my queries answering my questions.

  Business response

  07/10/2022

  I have attached a copy of the work order that was completed when Mr.****** had his motorhome in for service. We performed a Bronze Maintenance Package on the motorhome and found additional items during our inspection that needed to be addressed. Mr.****** was made aware we had to change out his battery and 30amp plug. During the inspection it was noted that there were multiple leaks, multiple lights not working, awning had a tear and propane tank needed to be changed. Due to issues being electrical and water intrusion, there is no real estimate that can be given as to the length of time it will take to source the issue as well, without knowing the source no estimate of what is needed for repair.  Quote was given on Sept.9 to repair propane a new tank is anywhere from $1500-$2000 and up to a year to receive - along with 4-5 hours to install in labour. Awning repair would be roughly $350 in labour and $550 in parts.

  We have provided these totals to him. As requested by the customer a detailed quote, as you see in the above note we are not able to do this as we need more time for diag which the customer was not prepared to spend as they already had 24k sunk into the motorhome. He did not want to spend anything additional on it.

  Customer response

  07/10/2022

  
  ********** ********
  
  I am rejecting this response because:

  
  

  As saw in the emails I initially attached in my original complaint, I have tried to reach them numerous times to discuss the "quote" they gave in an email. We were told the quote would be in an invoice like format. Not only was it not provided in suitable format, we also had to chase them after the fact for details outlined in my original complaint. I did acknowledge an exact quote could not be provided due to electrical and water system issues, however they refused to respond to my email or call me to discuss the matter. 

  
  

  What would close this matter and be deemed a satisfactory quote is if they will provide the estimate and details provided in their email in an invoice like format (pdf format or print out to pick up, company information, date of inspection, mileage of unit, issues with estimated cost of parts and labour where available). 
  
  Sincerely,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩