Reviews

**** *** ******** Always demanding payment up front before anything could be done. When I checked with the potential employer how things were proceeding I was informed that no one has contacted them. Since nothing was done I contacted the business and informed them that I no longer require their business and had decided to return to the Philippines. A few days after I informed them I no longer required the service they then proceeded to contact the potential employer. Since I had already decided to return home I asked for some of my deposit back. The response I received was a bill for services not completed and many more that were not done at all. First they said nothing could be done without payment up front and when I asked for a partial refund I was suddenly billed for many things that they said they had done without payment. ** *** *** ***** ****** *******   The services I was billed for after asking for a partial refund were not completed and or not even started.

We are sorry to hear that you are not in agreement with the billing of services. We take pride in providing excellent immigration consulting services to our clients and understand how important it is to achieve a positive outcome. We are an Immigration Consulting service provider. We are paid for our work all throughout, from start of the agreement to finish regardless of the outcome of the application. Services rendered are properly documented in detail. We charge our clients in one of two ways, Hourly or Special Retainer. We collect a 50% non-refundable upfront deposit to secure the services of a Regulated Canadian Immigration Consultant. The work will start upon receipt of the deposit in the corporate bank account. In our refund policy signed by the Principal Applicant. The Client acknowledges that the granting of a visa or status and the time required for processing the application is at the sole discretion of the government and not of the Regulated Canadian Immigration Consultant. Furthermore, the Client acknowledges that the fees are not refundable in the event of the application refusal. If, however, the Client withdraws the application, the deposit is non-refundable. Only the unused fees will be refunded. All the transactions you had with the company were made with your consent to get ahead with the application process after you paid the Professional Fees in installments. Changes were made with the Service Agreement with both your consent and with the understanding that we will be able to submit the application of the Principal Applicant to get a Permanent Residency in Canada. You understood that the process and being able to comply with the requirements of the Immigration, Refugees and Citizenship Canada to make this happen will take time. We explored several options to get the Principal Applicant a Work Permit that will lead her to get Permanent Residency. I communicated several times with the two Human Resource Officers of the potential employer starting August 29 to September 22, 2023. I have proof of the exchange of communication. I went to the office of one of the Human Resource Officer for a meeting. I spoke about the options for your Principal Applicant’s employment. She was in favor of helping her, but the position was not available yet. I was told that it would take a few weeks to make it available for her. I had meetings and conversations with you and the Principal Applicant after my HR meeting. I then continued researching a few other options for her based on the requirements of the Immigration, Refugees and Citizenship Canada and the potential employer. After coming to an informed decision, I then contacted HR for the final plan of action. The Principal Applicant and yourself by freewill contacted me to represent, to do the Immigration application and to contact the potential employer. I did my job as a Regulated Canadian Immigration Consultant. The Principal Applicant decided to withdraw the application. It is written in our Company’s Refund Policy that if the Client withdraws the application, the deposit is non-refundable. Only the unused fees will be refunded. You had not even paid the full deposit because I was doing you a favor. I usually collect the full 50% non-refundable deposit before I start working on an application. That is the industry policy. I have all the documents to prove that I did my job. By the way, our company brought your sister into Canada. Again, I invite you to contact our office. I’m hoping that we can come up with an amicable settlement with this dispute.

I prefer not to have any more contact We’ve gone elsewhere and things are coming along quite nicely. Thank you