Complaints

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I have 2008 ****** ***** that I took it to Heffner Service my both keys were not working they did diagnose they told me that they have to replace immobilizer and transmitter and they said it will be $1,500 I waited one week and they came back. They said we need to replace ECU another $500 I said go ahead and I waited another week and this time they said we need to replace engine ECU another $2,000 finally I said I cannot afford to pay that much money so I ask them can you remove all your parts and I’ll just pay for the diagnose and the necessary labors because it was an older car I don’t want to spend close to $5000 but no deal was made if I was known at the beginning when they did diagnosed I were going to spend close to$5,000 I would have said no they did not warn me this part may not work we cannot take it back or we may have to keep going to change parts until we found the problem

  Business response

  25/08/2023

  The diagnosis procedure for electrical concerns can be in depth and occasionally it requires multiple parts to be replaced before the problem is fixed. Our service advisor was in contact with the guest regarding each step and recieved their approval before ordering or installing any parts. Our service advisor was also clear with the guest that sometimes this can happen; that when one issue is fixed another can appear. Unfortunately electrical components are non returnable and when a part is installed it is no longer new and is considered used.

• Initial Complaint

  27/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I recently made an inquiry about a vehicle that this dealership is selling through the **** ****** website's inquiry form. The inquiry was about the vehicle itself, nothing about buying it or test driving it since I live about 5-6 hours away from this business. Their response, through E-mail, did not answer anything from my inquiry and only asked if I was interested in the vehicle and when I can test drive it. Then I began receiving phone calls from them which I was not home to answer, two so far, asking when I would like to see the vehicle. I don't know how they got my phone number, it could not have been through my inquiry since I've never contacted this business directly. I consider this an invasion of privacy and I fully expect to receive more phone calls from them. They should not be allowed to conduct this aggressive form of business practice.

  Business response

  28/02/2023

  This guest submitted a lead online through **********. In this lead they included their email address and phone number.
  The original email contacts were made by an AI system which is attempting to make contact. Once that is made the human takes over. 
  The voicemails were left by a member of our staff, Michael, who has been able to speak with this guest and the guest has requested that he be reached out to again on Monday, March 6th.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩