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          Business Profile

          Fire and Water Damage Restoration

          S. A.Thomas/Dyna-Build Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fire and Water Damage Restoration.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            15/03/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Hello, I had major work done to my home from SA dyna build about 4 years ago. The issue came back about a year ago. After trying for months to get a hold of them (calling,emailing,going to their office) they still havent contacted me back. I really trusted this company would have reached out to see what issues I was having. Since they were the ones that did the work maybe they could have come up with an alternate solution. Even a simple phone call back would have been nice.

            Business response

            17/04/2024

            BBB 21438935


            This is the first this is brought to my attention. We have experienced many changes since Covid. Our office has gone through many changes since then, but our phone system was changed to digital from analog, still serviced with voicemail which is monitored for messages. If messages have not got through we apologize but this would be our first knowledge of this.


            Also this complaint does not explicitly explain what the actual issues are so I will reach out to our customer in an attempt to bring this to a resolution!


            Regards

             

            Business response

            17/04/2024


            BBB 21438935


            This is the first this is brought to my attention. We have experienced many changes since Covid. Our office has gone through many changes since then, but our phone system was changed to digital from analog, still serviced with voicemail which is monitored for messages. If messages have not got through we apologize but this would be our first knowledge of this.


            Also this complaint does not explicitly explain what the actual issues are so I will reach out to our customer in an attempt to bring this to a resolution!


             

            Customer response

            17/04/2024

             
            Complaint: 21438935

            I want to clarify the issue that Im having for the business. I had you repair an ice damning leak. You removed a door going to outside onto the roof. You insulted and vented and drywalled finishing the walk in closet and added flashing and new shingles on the roof. As you repaired the damage the leak caused in the bathroom. The leak came back December 2022 and I tried calling and emailing consistently for about 6 months after that leak happened but I never heard back. Id love for you to come out and take a look since you know best what you did and maybe could repair in again. 

            Sincerely,

            ***********************

            Business response

            26/04/2024

            Update, I met our customer at her home on Wed April 24, 2024 to see first hand what the issues are. We have current ongoing communication and I will file updates as they become available.

            Business response

            26/04/2024

            Update, I met our customer at her home on Wed April 24, 2024 to see first hand what the issues are. We have current ongoing communication and I will file updates as they become available.

            Customer response

            02/05/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and am working with the contractor, so far I am happy with the progress we have made.

            Sincerely,

            ***********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 42

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          750 Little Simcoe St.

          London, ON N5Z 1P4

          Get Directions
          Visit Website
          (519) 455-7294

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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