Reviews

As a loyal GoodLife Fitness member, Im extremely disappointed with how little they value their members. When I called to cancel my membership, I was told it could be done immediately without penalty. Now Im being told otherwise, with no flexibility or exceptionseven for loyal members like myself. They also refuse to pause memberships under any circumstances, which shows a complete lack of consideration.Given their 1/5 rating on the Better Business Bureau, its clear Im not the only one dealing with these issues. Ill be moving to ****** *******, where members are treated with more respect and fairness. I cant recommend GoodLife to anyone.

Dear GoodLife fitness specially interchange location and the customer service 1800 line I am writing to express my dissatisfaction with the customer service I received during my recent phone calls. Unfortunately, I felt that my concerns were not taken seriously, and the representative seemed more focused on the monetary aspects than on understanding my ************ a loyal customer, I expected a more empathetic approach. It's disheartening to feel that my concerns were dismissed, and that customer satisfaction took a backseat to financial considerations.I hope you will take this feedback seriously and work towards improving your customer service practices.***** S

I am writing to express my deep concern and frustration regarding an ongoing issue at your gym that has yet to be adequately addressed. The matter at hand involves individuals consistently violating the privacy rules within the change rooms, showers, and sauna areas, despite the presence of numerous signs explicitly prohibiting photography in these spaces. Several instances have occurred where individuals have not only taken pictures in these restricted areas but have also posted them on social media platforms and various apps, attempting to find partners or promote nudity. This blatant disregard for the established rules not only makes me extremely uncomfortable when utilizing these facilities but also poses a serious breach of privacy for all members. I took the liberty of reporting this matter to the gym manager at Yonge and St. Clair location, providing them with substantial evidence, including screenshots from social media depicting the offensive behavior. Unfortunately, no response has been provided, and the issue persists without any visible resolution or preventive measures being implemented. As a loyal and concerned member of Goodlife Fitness, I strongly urge you to take immediate and decisive action to address this serious violation of privacy within your facilities. The continued inaction by the management team is not only disappointing but also leaves members exposed to potential harm and discomfort. If the situation does not improve promptly, I may have no choice but to escalate this matter further. The violation of privacy is a serious offense, and if necessary, I am prepared to involve law enforcement to ensure the safety and privacy of all gym members. I trust that Goodlife Fitness takes these concerns seriously and will act promptly to rectify the situation. I appreciate your attention to this matter and look forward to hearing about the steps that will be taken to address and prevent such incidents in the future.

I thought they were a good organization. But when you try to quit, they charge you an extra month. This is a a surprise when you check your credit card after or you're checking account.

I purchased training sessions during Covid and was told that they would be honoured upon my return. The lady that sold them said you can come back anytime and these will be valid. I paid in full. I tried to return this week and was told that the 12 sessions were void. They lied and refused to honour over $1000.00 of personal training sessions. I didn’t want my money back, just the sessions I paid for. I was told the policy changed in January. Very poor customer service. Don’t promise things and then fail to follow through. I have called head office and will continue to demand settlement. I now want my money returned for the service I paid for but did not receive.

This has less to do with the particular location, and more to do with the corporate office. I had a personal trainer, decided to cancel. Knew ahead of time that I had to pay 10% of the year commitment. Fine. Then, the day that I pay for it to get cancelled they pull a fast one at me and charge me another $500 for another two weeks at the same day. Say that they made the charge 3 days earlier so they can keep the money. And also plan to charge me another for the 23rd this month for God knows why. **** ** ****** ***** *** ******* Legally, it seems I cannot do anything since it seems to all fit into the fine print of the contract. ** ********** * *********** *****. If you care about your money, don't work with these folks. Go to another gym.

**** ******* ** * ***** They take money from members without consent. Even with all the documents and forms on file, they cannot read the membership agreement. I am out over 200 dollars. Customer service is horrendous and they have no personal contact information if there’s a persistent problem. It’s a generic customer service email. Every person I have spoken to has NO empathy. Such a money grab organization. Even looking at the website glass door.. the employee reviews speak for themselves. Let alone if you check Facebook reviews, there have been many membership **** issues.. none of which rectified.