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Complaint Details
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Initial Complaint
24/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had someone come out to check a clog in my tub. End of September told me it would be 350-500 max to unclog, decided to think about price as it was a lot at the time. A week later Oct 5/2022 tech came in again to do the work. Same technician first time he was pleasant very communicative on what was going on and what he was doing. Second time on Oct 5 he kept slamming my doors he seemed upset being here couldn’t really communicate with him. He tried 2 different snakes without notifying me of what he was doing or how it was going. After about 15-20 mins claims he has to cut holes in my walls to get to piping I told him to stop immediately as I need to know more information, especially if I can’t pay for the service. Once he stopped I was still billed 356.50 dollars when disputing they gave me a tech discount of 56.50, still paying 339.00 for a job not completed. I was very taken back I just wanted tech to leave because he made me uncomfortable but this is robbery. Not once on either visit did they state that I was going to be charged if issue was fixed or not. Oct 23,2022 me and my husband use our own snake and are able to get out a big clog of hair from the tub took some work but we managed to take the clog out, no major issues no wall cutting, simple snake. I am appalled at the customer service I got one call back from complaining, they left a msg called back but owner was out of office I told them to please call me after 5pm or before 9, if they did attempt it was during those hours and no message left, I want my money back truthfully to rectify this situation. Me and my husband have not ever been treated this way by a business and it needs to be corrected, it took no less than 20 mins to unclog our own tub. We feel as if they were just trying to grab as much money as they could without rectifying the issue, which was a simple fix.
Business response
01/11/2022
Correct me if i'm wrong but I believe our Manager has reached out and resolved this complaint.
Customer response
01/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18303541, and find that this resolution is satisfactory to me. We spoke on the phone.
Sincerely,
******* *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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