Reviews

I contacted them to start the service on our newly purchased house, they sent me an email with account number, account details and requested my credit card information before they could even check if they offer service on my area. After some research i have found out that they have no Internet cable service anywhere near me, yet i was asked to pay, and they would send me the equipment to install it myself. They have no technicians to come to your place, no guarantees that their equipment works at your house, yet they need credit cards asap to even consider processing your requests. I ended up emailing them back, we would not proceed with them as isp for these reasons, and 2 minutes later they call me and tell me the same thing, as they made a mistake with the address. ** *** *** ******** **** ** **** * *** ***** *** ******** ********** ****** ******* ** *** ******** **** ***** **********

Dear ****, Thank you for sharing your review via BBB and we apologize for any misunderstanding while placing the service request with our team. Unfortunately with the provided information from your end like your email and name, we are unable to locate any order but nonetheless this is not the kind of experience we would want for any of our customer. Though we are unable to locate your order details but I can assure you that the team would have sent you the payment notification email in order for you to understand the upfront charges which will be paid by the customer once the order is placed. It is not necessary that you have to pay via phone for your order but you can pay using the CIK Telecom account number which was emailed to you but a credit card is required for monthly authorization of services as the services offered by us are prepaid services. Since we are a 3rd party ISP, for installation of services we have to depend on our underlying carrier. Even though we are able to provide services via different carriers in most part of the provinces of ON, QC, BC, MB, AB and SK but when staff checked the availability of services for your address via our underlying carrier portal they were notified that the services are not available. Upon receiving the update of non-availability of the services at your address, our team contacted you to update that the services are not available at your address. However at this moment, I can only provide you above information on the basis of the process which is followed by us and until we investigate the order placed by you was from which name and for which location, we would not be able to provide you with a convincing solution. I hope you are satisfied with the above response and the information provided and rest assured once our services will be available in your location, we would be happy to serve you as one of our customer. Thank you for using CIK and have a great day. Cheers. Jack D. Senior Manager Customer Relation Department ************** **************************** CIK SuperFibre is the future! 1000M fibre internet is available in thousands of buildings in GTA, GVA and Montreal. For service availability in your building, please visit https://************************* Watch over 30 FREE English/French local OTA channels in ON, QC, BC, AB, MB and SK, by renting a TV box, for only $4.99/month. More local TV packages available at https**************************************** Keep your Home and Family safe with CIK's 24/7 Home Monitoring Security Services starting from $9.99/month. https://***************HomeSecurity/Plan Download the CIK app and connect with us 24/7 ! ************************

***** ************ ********* ************** ******** *******. ****** me with a 1gb superfiber plan and paid the installation the speed is nowhere near, and apparently it's a shared network as the agents on the phone say, the technician that visited says no its not came into do a speed test and 5 minutes later tells me 690 is the max I'm going to get..

Dear *******, Thank you for reaching out to us via BBB and sharing your concern related to the internet speed. First of all, I would like to apologize to you for all the inconvenience you have had related to the service and this is not the kind of experience we would want any of our customer to go through with. I have investigated your account and found that yes, there is a significant drop in the speed at your address and even our technician who visited your location notified us that the maximum speed which can be provided at your house is up to 700M. Considering this unfortunate situation, we are left with no choice instead to switch your plan to Speed of up to 500M. As I can see, your change of speed is already processed from our end upon your confirmation. Please help us confirm in case you are still facing any issue with the internet speed. Also if you face any challenge with the services, you can always write back to me at ****.***@******.com and I will be happy to assist you further. Thank you for using CIK and have a great day. Cheers. Jack D. Senior Manager Customer Relation Department www.ciktel.com

***** ******* ****** * ***** ** *********** ***** ******** ********** I was a customer for almost 2 years and it came to a point where I lost my job and couldn't make my monthly payment. They cut off my services for non-payment and I decided I would make the payment as soon as I received my first paycheck from my new job. About a month later, I looked at my account again and noticed there was a balance showing of 2 months worth of services. So they actually charged me another month of service while I was cut off. I called the office to speak to somebody about the issue and told them that they cannot charge me for services that I did not receive. The agent on the phone would not listen to me and didn't seem to care about the issue and was making all kinds of excuses so I asked to speak to his supervisor. The supervisor was just as bad and was speaking right over top of me and * ******** *** ** **** ** *** ******* he was not listening to me. *** ************ **** ** *** ***** ***** ** **** **** ******* ** **** ***** *** I ended up hanging up the phone because I realized there's no way they're going to help me or even try to rectify the problem. They don't seem to care about customer service *** * ***** *** ***** ******* ** ******** **** ** ***** ** ******** *******. *** ****** **** ** ********* **** **** ******** ** *** ****** **** ****** *** **** ******* **** * **** ** ******* ** **** **** ******** ****** **********

Dear ******, My name is Jack D., senior customer relations manager of CIK Telecom. This email is regarding the BBB Review which we received for your CIK account. First of all I would like to apologize to you for the dissatisfaction you had with the services and we would definitely try to resolve your concern from our end. Yes, we noticed that your services were blocked due to non-payment since 29th May however since it was never cancelled by you until 9th July, we were continuously being billed for the active line at your address via our underlying carrier. When you called up on 9th July to cancel the services, you were also informed to return the devices back to us but unfortunately we haven’t received the devices yet and that is why your account has charges added for the device purchase fee as well. Our team had been constantly trying to reach out to you by phone but were not able to connect with you. In order for us to resolve your query, we would request you to please provide us with a contact number where we can reach out to you to resolve your concern.

Ive been with these guys since they started. ONLY ONCE I GOT ****** *** DUE TO NOT UNDERSTANDING PERSON ON OTHER END. Never had problem since. Service is great* * ****** *********** ******* they get the job done and im satisfied ** ** **** ** * ****

Dear *******, We greatly appreciate your feedback and your continued support as a valued customer of CIK Telecom. Delivering exceptional services alongside quality customer support is of utmost importance to us and we are fully committed to ensuring the satisfaction of our valued customers. We once again would like to thank you for your continuous support. Thank you for using CIK and have a great day. Cheers. Jack D. Senior Manager Customer Relation Department www.ciktel.com **************************** *** ********** ** *** ******* ***** ***** ******** ** ********* ** ********* ** ********* ** **** *** *** ********* *** ******* ************ ** **** *********

* ***** **** *** **** ***** ** * ****** the speed is in consistent and they cut my internet off without notice and says it’s an accident. They also have hidden fees for hardware with very confusing terms. ****** **** ******** *** ** *** *** ****

Dear Freeman, Thank you for using reaching out to us via BBB and sharing your review about your experience. I have checked your account and noticed that your services are already cancelled and we would like to apologize to you for any inconvenience you had faced while being a customer with CIK. As of now, we would like to notify you that as per your conversation with the relations department back in January, you do not need to return the hardware back to us and our team has already processed your refund amount for the remaining days of the month back to the source from which it was charged. We once again apologize to you for any inconvenience. Thank you for using CIK and have a great day. Cheers. Jack Don Senior Manager Customer Relation Department www.ciktel.com ************************ CIK SuperFibre is the future! 1000M fibre internet is available in thousands of buildings in GTA, GVA and Montreal. For service availability in your building, please visit https://www.ciktel.com/superfibre Watch over 30 FREE English/French local OTA channels in ON, QC, BC, AB, MB and SK, by renting a TV box, for only $4.99/month. More local TV packages available at https://www.ciktel.com/digitaltv/localtvplans Keep your Home and Family safe with CIK's 24/7 Home Monitoring Security Services starting from $9.99/month. https://www.ciktel.com/HomeSecurity/Plan Download the CIK app and connect with us 24/7 ! ************************