Reviews

** *** *** **** **** ******** **** **** *** *** ******** **** ******** The delivery department **** about their installation and I hired a reputable plumbing company to confirm they **** about it. They will leave some ** response but they will not help you. *** ********* *** ******** Their company’s completely outsourced and after the sale, *** *** **** ** ****. They do not “treat you like family” like their website. I ** ** ***** **** ****** **** *** will follow this all the way up since you cannot do your job. There was no safety concerns like they will try to claim. Their install guys wanted to leave and didn’t want to do the job or wait for me to clean up the oil from under the machine so they claimed the line was leaking which caused me to panic call our emergency plumbers at a pretty penny, **** *** **** ** *** ***** ******* **** ******* ***  And don’t bother responding CAS, * **** ***** * ********* ** *** *** *** ******* ******* ** ** ********* ** **** *** **** ***** Nothing wrong with my lines and no one has attempted to contact me.

Dear ****** ****,

Thank you for sharing your feedback with us. Your feedback is important for us.

We would like to take this opportunity to sincerely apologize for your delivery experience. We strive to offer excellent service to our customers. We regret to learn that we fell short in your case.

Our delivery team noticed a drip coming from the connection at the water taps and showed a video for reference. In these cases, our delivery team will recommend hiring a plumber to assess the issue in order to ensure proper installation.

We can see that you are in contact with our After-Sales Team. Our After-Sales Team reached out to you on February 10th of 2025 to offer a reimbursement in the amount of $150.00 CAD.

Please reply back to the email sent on February 10th of 2025 to proceed with the refund.

Thank you kindly,

CAS

I believe "fell short" is the understatement of the century at this point. You will also be reimbursing our emergency plumbing bill that was incurred due to your *********** team members for siting a water leak. Your delivery team did not notice a "Drip". If they knew what they were doing they would know that disconnecting a water line from the laundry box has residual water in the line and that would be the "drip" not a leak they claimed. So I would only assume you hired people who did not have experience installing appliances. Your team left the old machine that was leaking oil in my condo. I asked for them to take it away and they said they wouldn't take it away. He wouldn't even explain what was going on, he just rushed me to leave. So this entire "save face" ** *** is ridiculous. I have asked for a phone call for 6 days now and not one person has called me. Again, goes to show customer service is not a strong suit of this company and why I would never recommend it to anyone and why I even made this post ** *** *** ** **** ****** **** *** ********. When I called another appliance installation company, they showed up, disconnected the line, reinforced there was no water leak, had the new one set up in about 20 minutes and took away the old appliance. T*** **** * *** ******* ** **** ******** ****. And your offer of $150 reimbursement does not cover my time dealing with this, the emergency callout and having to hire another company. When I purchased this washer dryer installation, connection, and removal was included. Now that failed to do that, you will be compensating for my time. And if it is not done in a timely matter I pursue my claim to the small claims court in BC. I also have video of the incident and exactly what your installation person said that I had a leak in the plumbing and required a plumber right away.

******** *** ******* * ***** ** *** *****! I purchased an over the range microwave which was on sale for a good price and was in stock at the time of purchasing it. I paid online for the item to be delivered to my home and paid extra for the old microwave to be hauled away. They gave me a variety of dates to select for delivery and I selected Dec 23rd because I would be on vacation for that week (I ordered the microwave on Dec 12th). They showed that date available and said my order was scheduled and gave me a tracking number. Around a week before the delivery date I got a call from one of their customer service reps who said that unfortunately the product was unavailable. I asked how that's possible since I purchased it when they had stock and he said that they no longer had that unit (aka: sold my item to someone who wanted it earlier) and that I would have to wait for the product to be in stock or refund it. I asked how long it would be if I had to wait and they said 5-10 business days. This wasn't ideal but I agreed to waiting. 10 business days later I checked my order status and it shows that it was still unavailable was showing an ETA of late December (it was January at this point). I called them and got a hold of a customer service rep and asked what the status is of my order. He said that they do not have the item in stock and once again insisted I either wait 10 more business days or get a refund. I asked why the delay and he told me that the supplier was only providing these items discounted to them previously and if they were to sell it to me that they would take a loss. I said that's not my concern and they started offering me to substitute it with microwaves that were half the value instead. I declined and they said to wait 10 days, so I did. It's now nearly the end of January and I've asked them again what the ETA was and they're telling me Feb 10th. Fed up I asked for a refund and they immediately said okay and hung up on me. ** *** **** ****

Dear ******* ******,

Thank you for taking your time to share your concerns with us.

We can see that you placed an order with us through our website canadianappliance.ca on December 12th of 2024.

When a customer places an order with us and the appliance is not in stock, our system sends an automated email asking customers to verify the date that they require their appliance.

If your appliance is on back-order, providing a date does not guarantee that the appliance will be delivered, however, we want to ensure that orders are dated accurately.

We can see that your order was canceled and refunded on January 27th of 2025.

Thank you kindly,

CAS

The appliance was not on back order and was in stock at the time of purchasing it. I selected a date for delivery (the 23rd of Dec). You had sold my unit to someone who wanted it before Dec 23rd and put me on a wait list instead. ******** business practice and I will never be shopping with your business again; and I will advise everyone I know to never use your business.

Making a purchase at this store was easy, Pavneet helped us and seemed great. We had a scheduled pickup date and was looking forward to this day. The day came and my hubby called to confirm our stove was in. Yup she said, but no one here in warehouse. We had this date scheduled, we had help, and had already got rid of our old stove. Between phone calls, Pavneet hung up twice on my husband, which was very frustrating. She finally agreed it was ok to pick up. Upon arrival, the remaining money was paid, and she said there was no damages appearing on box. ( if we took this stove and there was damage, she said we couldn’t bring it back) well, there was damage to the box, and we weren’t willing to take, knowing or being told, that if we left and there was damage to the stove we were stuck with it. So my husband declined and asked for our money back.. there’s was absolutely no way she credit us on the ******* machine, let alone show us the items were canceled. We were to leave empty handed and with a bill paid and no proof of refund. Finally I was able to take a picture of a email were she requested refund. 3 weeks went by and we finally received credit. Constantly being **** to about when we were going to get credited, Pavneet ****** **** * ***** *** told us what we wanted to hear. They had no problem taking our money, but trying to get it back seemed like a real run around. I will never recommend this place. **** * **** *****

Dear ***** ******,

Thank you for reaching out to us to share your feedback. We regret to learn that your experience with CAS has been less than adequate.

Our Sales Team are not authorized to issue refunds at the store. If a payment is made through a Credit Card, the refund is processed to the same method of payment. Refunds through Credit Cards usually take between 7-10 business days.

We can see that your order was canceled on January 17th and refunded on January 20th of 2025.

Thank you kindly,

CAS

Oh I’m well aware when I got my refund, but the order was cancelled a week prior to when it was “cancelled” on your end. There was absolutely no reassurance with proof for that entire week. Continuously being lied to. Maybe better communication needs to be done between employees and management. Regardless, bad experience.

Unqualified delivery/installation people. Terrible customer service. They keep saying there was a hose connection problem with our plumbing and that's why the washing machine couldn't be connected. They also tried to sell us the hoses which were included in the price, as well as the installation. They said they'd send someone out the next day, after we called to complain about the situation. We ended up calling a plumber to install it as we didn't trust CAS to do it correctly, and the plumber was able to use the existing plumbing with no problem, And the drivers didn't want to take the old machine away, which was also included. Terrible experience. Would never recommend CAS.

Dear ******* *********,

Thank you for reaching out to us to share your concerns. As a company we strive to offer excellent service to our customers at the time of purchase and at the time of delivery. We apologize if we fell short in your case.

Upon investigating with our Home Delivery Team, we were informed that the installation was not completed due to liability issues. As per the Team, there were no handles on the water pipes.

We remain at your disposal for any further information.

Thank you kindly,

CAS

bought a *********** fridge for ** *** from Yorkdale CAS, was supposed to be same day delivery, didn't show up, called them and they said it wasn't scheduled, rescheduled for two days later and they delivered but the doors opened the wrong way (there is no where to specify when you order it) ** ** **** *** ****** asked them to switch it, they said they couldn't because it wasn't on requisition form and it would void warranty if they did it, I called CAS and lady told me same story and gave me ********** number, i called them and they said they don't do it, retailer is supposed to do it, and it doesn't void warranty. * **** ****** *** ******* ** * ***** **** **** I will never deal with them again.

Dear *** **********,

Thank you for reaching out to us to share your concerns.We are sorry for any inconvenience caused.

We can see that your refrigerator was delivered on January 24th of 2025. CAS does not offer door swing for the model that was delivered. For reference purposes, please see the link below where it is indicated:

''CAS does not offer Door Swings on these fridges.''

https:*************************************************************************************************************

We recommend reaching out to a certified service provider around your region for the door reversal.

Thank you kindly,

CAS

Our salesperson at the Markham store was Rebecca C. and she was well-informed and very helpful while we choose 3 appliances for our kitchen. The problem began with delivery. After removing our old stove and fridge, the two delivery staff brought in our dishwasher and stove in boxes, but unpacked the fridge outside on our driveway. Once the fridge was in our house, I noticed a dent on the side of the fridge. I told the delivery man, that I wanted a new fridge without a dent. He argued that it was too much trouble to take back the fridge. I kept complaining so he called Wayne at After Care and when I spoke to him he told me that there were no fridges of that model in stock and then said that it would take months to get that model. He also said that they will not take returns on unpacked appliances. We reluctantly accepted a $350 damage credit. Later that evening, I called again having changed my mind. We had not plugged in the fridge nor used it. We were asked to send photos of the damage, which we did and then told that a technician from ********* would visit us. He did and said there was nothing he could do since the problem was not a manufacturing defect. He told us to call the CAS. After that call, we were offered $450 as a credit instead of the $350 but were told again that they can't make refunds on open boxes. We reluctantly accepted the credit but will NEVER shop at Canadian Appliance Source again. We will tell our friends *** ** **** ***** *******  How are you supposed to inspect the appliance inside a closed box? We do not have Xray vision. We also found the experience of being volleyed back and forth between the retailer and manufacturer to be very negative. No one ever accepted responsibility for the damage.

Dear ****** ****,

Thank you for reaching out to us to share your feedback both positive and constructive. We regret to learn that your ********** Refrigerator arrived with a dent.

It is our goal to deliver damage free product every time, large appliances such as fridges are not unboxed until the team arrives at the delivery location. This ensures that the customer inspects their appliances at the time of delivery.

We can see that a refund of $450.00 was processed on January 22nd of 2025.

We have shared your feedback with our Upper Management Team and remain at your disposal for any additional assistance.

Thank you kindly,

CAS

I’m extremely disappointed and dissatisfied with the service from the Scarborough Canadian Appliance Source! I purchased a fridge and dishwasher, which included a free water line connection for the fridge and paid installation for the dishwasher. However, when the appliances were delivered, I was told a part was needed for the fridge water line connection. I was told to buy the part and was also assured that the team that handled the dishwasher installation would do the waterline. This was also confirmed via a phone call from my salesperson the same day. Unfortunately, when the dishwasher installers arrived a few days later, they said the fridge water line was not on their schedule and it would be an additional cost. It’s been 3 weeks since delivery and I’m unable to reach my salesperson. He has not returned my calls or responded to customer service’s message on my file, and customer service has been unhelpful, providing inconsistent information and not able to resolve the issue. I’ve never experienced this lack of customer care or service from any business , and I would never recommend Canadian Appliance Source.

Dear ******* ********,

Thank you for reaching out to us to share your concerns.We would like to apologize for your delivery experience.

As per our records our home delivery team spoke with you on Saturday January 04th of 2025 to advise that our delivery team does not offer installation for copper waterlines.

We are sincerely sorry for any inconvenience caused due to this.

Thank you kindly,

CAS

No after sales support two months of no oven working right from install day, the best they can do is make us pay for a premium warranty and then. The bouncing us from one entity to the next and still no oven working..4300$ for a **** gas range extra money for premium warranty absolutely no service still waiting… When we fired up the oven it went on then off and took another 45 min to fire it up again. This kept happening to the tune of up to 2 hours to get it going, we read the instructions thinking there might be a different way but no just crack the door open fire it up and voila ! nothing ! That’s when it got frustrating with a premium warranty service that isn’t living up to its promises. We fired up three emails, numerous phone calls where we were ask to record us trying to light it, pictures of the S/n tag, pictures of the invoices and this was requested over and over and we sent it over and over. Still no maintenance ! So here we are 2 months later same situation, we contacted the sales person he was accommodating but didn’t have any answers, we contacted after sales support and the same rhetoric got dished out, you know it’s not us it’s them and then from them it’s not us it’s them..we are now documenting every interactions with ***** *****, CAS etc because NOBODY is doing what we paid for..At this point I am looking at Escalating and going to Small claims court to obtain what I paid for. ** *** *** **** **** once the money is in their hands you got an expensive lawn ornament, this was Kingston store.

Dear ********** *******,

Thank you for reaching out to us to share feedback regarding your **** range. We regret to learn about the issues you are currently experiencing with the unit.

Please note that the premium extended warranty will start upon the expiration of the first year manufacturer's warranty that comes with the unit.

As per our records, your file was escalated with the manufacturer **** by our After-Sales Team. The manufacturer is currently awaiting a second service appointment date for you to attend to this issue as soon as possible.

Thank you kindly,

CAS

It was escalated alright we were informed today that they don’t have a service provider and that they cannot do anything for us, ********** business practice, breach of contract and 4300$ in your pocket..

The premium warranty! Doesn’t apply til first year is done so the customer is out in the cold with a non working appliance for a year ? That’s rich and **********. From reading this debacle anyone potential customer included should ask do I want to buy an appliance and be left with nothing for a year? And Do I want to pay for a warranty that bounces me around from manufacturer to provider and fight to get what I paid for ?

We recently purchased a ********** refrigerator from Oakville CAS. I ordered it over the phone with no salesperson help required as I had made up my mind beforehand. The salesperson provided the price which included a few perks like delivery, take away of old fridge, 1 year extra warranty AND refrigerator water line hookup (worth $179). Sounded great - until delivery day. At that time the delivery team refused to hook up the water line to the fridge. That line was brand new, never used, run by a qualified plumber in braided stainless steel and had been left taped to the wall awaiting the new fridge. Stainless steel and copper lines are the best. CAS delivery team stood in my kitchen telling me because the line was not clear plastic tubing running from beneath the kitchen sink ( which is the cheapest way to install a water line and not recommended ) that the “company would not allow completion of the installation because metal is too fragile and breaks easily and I would have a flood! So we were forced to call a plumber after CAS left and spend another $200 to complete the hookup to our fridge. The plumber who came said he had never heard of such information. I have tried to register a complaint or at least talk to the original salesperson but no call back. ** ****** - either the sales people are unaware of delivery policies or delivery teams are not adequately trained to do the job. The price they quote obviously has unknown “strings” attached.

Dear *****,
Thank you for taking the time to share your experience with us. We deeply regret the frustration and inconvenience you encountered regarding the waterline connection for your new refrigerator.
To clarify, our terms and conditions state that our delivery teams do not connect connect water lines. While the waterline connection was included at no additional cost with your purchase, we apologize if this was not clearly communicated at the time of your purchase.
Regarding the delivery team's explanation, we understand your concerns. Their decision was based on company policies that prioritize safety and minimize potential risks, such as water damage. However, we acknowledge that this could have been better conveyed to you during the process.
We will take your feedback as an opportunity to review how we communicate our policies both at the point of sale and during delivery to ensure transparency and consistency. Additionally, we are sorry to hear about the difficulty in reaching your original salesperson. Please rest assured that your feedback is being shared with the appropriate teams for follow-up.
We value your business and hope to have the opportunity to serve you better in the future.
Sincerely,

CAS

While delivering appliances to our property the delivery men did damage to our property. They concealed the damage and left after the delivery was complete. We reported the damage as soon as we discovered it - within about 10 minutes of the completion of the delivery, however they deny responsibility and rejected the claim. When presented with facts they continue to deny the claim. * ***** ***** **** ***** ** ******** ***** ** **** disappointing interaction

Dear *****,
Thank you for sharing your experience. We are truly sorry to hear about the damage to your property and the frustration you’ve encountered in addressing this matter.
All of our deliveries are carried out by a third-party carrier, and we rely on their expertise and accountability during this process. We understand how upsetting this situation is, and we encourage you to reach out to the carrier’s claims team if you have additional information or documentation to support your concerns. Their team is best equipped to conduct a thorough review and provide a resolution.
Your feedback is important to us, and we want to assure you that we take such matters seriously. We are committed to working closely with our delivery partners to ensure a higher standard of service and to prevent similar incidents in the future.
If there is anything further we can do to support you during this process, please don’t hesitate to reach out to us directly **********@*****.ca
Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Sincerely,

CAS

Dear CAS: As the company who contracted the deliveries, I believe that the claim and pressure to resolve the matter should come from you. The delivery company obviously does a lot of work for you and only one delivery to me. I am certain they did not make enough money off this delivery to cover the approximately $1,200.00 damage they did to my sliding glass door by damaging the vapor seal on the doorway. While you rely on their "expertise and accountability" their approach was to conceal the damage and leave as quickly as possible, leaving my wife to discover the damage about 10 minutes after they left. A reputable or honest company would have told ** **** that they did the damage and let her deal with it accordingly at the time. Instead the driver intimidated and coerced her signatures for delivery and RAN as fast as he could from the building. As a result of their actions I now have a $30,000 renovation that is useless because my door won't hold heat until I spend more to have the entire door replaced. I filled out your Damage Claim Form within 15 minutes of the delivery company leaving our property, and provided pictures of the damage done. Your delivery company rejected the claim IMMEDIATELY indicating they had spoken to the drivers and they indicated they did no damage. The damage that was done would have caused a large amount of noise and the drivers would have known they did it, but you rely on their expertise and accountability. As such, while I appreciate your response, we both know it is nothing more than lip service. I would sue you, however the cost of suing would never be recovered and I know you are counting on that as you respond with such arrogance. ** * ** ******* ** ** ******* ********** ******** ****** ***** ** **** * **** *** **** *** ***** ***** * **** ********* ** ****** ********* ** ** *** **** **** **** *******. Kind regards, *****