Reviews

Customer service wont respond to me for a warranty issue. They asked for serial number, model number, etc and once I provided it they ghosted me. Ive requested three times for a response with no reply. Do Better HP. You were my favourite brand for a computer but if this doesn't get resolved you lost a client for life. Ive had probably 12 HP computers and laptops in my life.

HP Case ********** was submitted regarding the customer warranty. The customer can contact support ###-###-#### for assistance from our Tech Support. Regards, HP Inc.

We ordered a printer on December 17th 2024 which has not arrived. *** cannot provide an ETA or a reason for the delay. When we reached out to HP Customer Service they offered either to process a refund or launch an investigation. Both of which would take 10-15 days. We opted for investigating however are now told (10 days later) it will take 20 days minimum. When we asked for a refund then, it was declined on the basis it would 'complicate' things. We are without a printer and our $300. ** *** *** ****** **** *** ****** *** ** *** **** * ***** ***** *** *** **** ** **** *********

HP has read the customer's review. The customers comments have been forwarded to our HP shopping team for further investigation. Regards, HP Inc.

I bought an HP photo printer in August 2020. I've used it to print regular paper but haven't used the photo printing feature, until I just tried it and realized it doesn't work. After going through all of the troubleshooting steps including a video call with support, their response was the hardware is malfunctioning and I have to buy a new printer because mine is no longer under warranty and it's nearing the end of its life. So the life of an HP printer is 4 years with light general usage and 0 ability to use its advertised function (photo printer). HP is not willing to do anything in this instance to stand behind their products.

HP manufacturer warranty covers 1 full year for the product. The customer can also purchase an extended warranty at the time of the purchase. HP will support and assist our customers with any product and support related concerns.

I bought the hp envy 6052e printer and had to go through their tech support to get it online - which took a long time - once this was done printer worked fine - until I changed internet providers - I then had to call tech support again and again long time to get online. I also signed up for their ink mailing program at $9.93 a month - this was fine until my credit card renewed and I forgot to send them the new card info - they suspended my printing until they got it - suspicious - yes! Then we moved and once again I had to contact tech to get online - my warranty was now done but they made an exception and helped me get online which took a full day - two weeks later we had a power outage and now I'm told no warranty we can't help on the online assistance which didn't help.. by now I am fed up so I cancelled my mailing program - they responded by saying that I cannot use the ink that I paid for through their program and must send it back to them - if I used it I would be charged on top of the fee they just charged. **** ******* ** * **** *** how they make this printer so difficult to get online without them is suspicious to say the least. ****** ** *** *** ** ** *** **** ** *** *** *** ******* ********  I now have to buy a new printer even though this one works fine just wont go online - I will never buy hp again

HP Inc. offers assistance and support for all our products. The printer isn’t disabled, it just will no longer work with the Instant Ink cartridges you were sent under the program’s terms and conditions. If you install non-Instant Ink cartridges, your printer will work as it’s intended to (barring any unknown hardware issues the printer may have). Under the terms and conditions of the Instant Ink program Should you have additional questions or concerns, please contact the Instant Ink team at ###-###-####.

* ***** ** ** ****** *** ** ******** *******. Whoever designed the customer service at HP needs to go back to school and learn what a customer is and how to implement a system that helps when their system creates problems. I have ONLY ever purchased authentic HP toner for my printer and directly from HP and I get this message on my printer ' a problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved. Sign into your account.' I signed into my account and got nowhere. I have wasted at least 2 hours trying to fix a 'problem' that might imminently stop me from printing. I got an email with the name of the customer service rep on the case file plus the phone number to contact. I call the number and am told they have no way to forward calls to the person on the case, I have to wait for HP to call me back. What kind of customer service is this? NONE. Why anyone would buy one of their printers is beyond me. Oh, just had a thought I bought this printer from ******, maybe I can get them to get HP to deal with the potential issue. ****** ** ******* **** ******** ******** 

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Never ** ** **** * will buy a product of HP Canada. My order number *********** has not been delivered. I call them everyday and they tell Me under investigation. I am going to raise this with my credit card company for fraud. The order was placed on May 15 and today is June 4th and I am being told to wait for 2 more weeks before they can decide what to do. **** ** *** ***** ******* * **** ***** ** ** ***** ** *** ***** **** ***** *** **** ****** ***** *** *** ******* ** ***** ****** **** *****

HPI supports and assists our customers with all of our products and services. We have support via website, *************** and many other avenues.

**** ** *** ***** ******* * **** *** ** **** ***** I purchased a HP Lazerjet printer and they required you to join the HP smart community. I realized that there was no need for it and. Cancelled this. Come to di f out they disabled the new printer cartridge that was sent to me because I cancelled. I tried to call and the number was bogus, and the chat people were no help at all. They just told me that I had to be on the HP smart to get the printer to work. *** ************** ******** ***** ********* ***** ** ****** *** *** **** ** **** * *** **** ******* ** ****** ** *****  I didn’t pay over 200.00 for a paperweight on my desk.

The printer isn’t disabled, it just will no longer work with the Instant Ink cartridges you were sent under the program’s terms and conditions. If you install non-Instant Ink cartridges, your printer will work as it’s intended to (barring any unknown hardware issues the printer may have). Should you have additional questions or concerns, please contact the Instant Ink team at ###-###-####. Regards, HP Inc.