Reviews

Had Whirlpool appliances forever with no issues at all, including our previous glass top stove that we had for well over a decade. Replaced all of our appliances last Feburary, not out of nessasacity, but simply for the features and newer look. Last Saturday night when I finishing cleaning up, I noticed the glass top on the stove is broken, I asked my Wife about it and she was just as shocked as I was. Called Whirlpool and ********* *** was dispatched. Tech came in today and looked, took pics and submitted them to you. Whirlpool has determined that impact caused the breakage which is totally 100% untrue. I called Whirlpool Canada and was told by a CSR that another tech could be sent for a 2nd opinion.....to do what? take a pic and send in just to be denied again?? Totally uncaring, scripted responses from your CSR team! I asked for my issue to be elevated and relieved a monotone "I'm sorry, it has been determined to be non warranty caused by impact" Hey Whirlpool Canada! It seems that your ******* ********** *** *** ******* *** telling the true story of who you have become, and I'm the idiot (and apparently a **** now as well) for spending thousands and thousands of dollars based on who you once were!

I am very sorry about the situation. Whirlpool has reached out to offer a resolution.

I got an electric stove from ****** and was told fist year warranty is covered by manufacturers. one of the switch was not working less than 30 day of the purchase. I call whirlpool and booked an appointment for service person . Twice the service person didn'r show up without any notice. Third time the service person came and did inspection determined the switch is defective and the hallow sound can't be fixed. Now it has been two weeks since the service man visit and switch is not fixed yet. It is over 5 weeks and nothing is done. It outrageous a big company like them do not to stand on quality of there product and stick with their warranty commitment . It shouldn't take 5 weeks to fix a switch. I still have concern with hallow sound. I hope they get this message and look into it. Last not least they need to have a dependable repair service. Whirlpool management please take customers concerns seriously as customers are backbone of your business. I am hoping someone to contact me.

Hello. A member of the Whirlpool Canada Executive Officee has called the customer and left a message on his voicemail with their direct contact information to call back and discuss his situataion

NO GOOD. My two-year old Whirlpool fridge died, and on Christmas Day, no less. The compressor went. $1800+ for the part, plus service etc etc, so I opted to buy a brand new fridge. And guess what, I did not buy a Whirlpol. Seriously? @ Whirlpool Canada. Two years?? What garbage. *** ****** ** ******** ****** ********** ******* ****** **** ***** ****** **** * ***** ** *** *** ********* ** *** ***** **** *** ******* ** **** ***** ** * ***** **** **** **** *** **** * ******

We apologize to learn of the dissatisfaction with your Whirlpool Refrgerator. We also understand the importance of having a product that meets a consumers expectations and regret to learn this was not the case with your product. We value our consumers opinions and appreciate you bringing this matter to our attention.

And do you intend to do anything about? To maybe try to salvage your professional reputation and maybe stand behind your products?

$10,000 refigerature, malfunctions during the warranty period. Whirlpool canada kicks the can down the road until the warranty expires and refuses to replace it. Don't waste your money *****  

Hello. A member of the Whirlpool Canada Executive Office has contacted the customer and left a message on the customers voicemail with their direct contact information to call back and discuss his situation.

I have Jennair appliances through-out my house which I meticulously maintain when required. Recently my ice dispenser deposited a piece of plastic in a drink I was preparing and I discovered one of the tabs that hold the "ice door" (flap) in place had broken off. I sourced a replacement part on-line only to find this part is now unavailable. A replacement fidge would cost me $15,000, and the part I need costs $25.00 ..... does this make any sense whatsoever? Needless to say I will not be purchasing anything from Whirlpool/Jennair again, *** ** *** **** * ** ******* ********** *** ***** ******* **** ***** *****

We do apologize for any inconvenience that this has caused. Part availability can always vary depending on multiple factors. If you located the part number you need, it is possible a local parts distributor may have the part even if the manufacturer no longer produces it.

Thanks you for your reply. Can you recommend any distributors I can contact in Western Canada that carry your products/parts? Thank you.

had worst experience. bought a gas range dec 4, delivered dec 11th. told was digital screen but was computer based. delivered and after 1 week, stove stopped working & had no stove for xmas party. technician came after xmas told computer panel needed replacing which would take another 7 days for repair. For new stove, did not want repair. I wanted full refund instead due to misinformation on sale. called whirlpool who denied me return, argued for 2 hours on 26th and offered $75 for inconvenience or $55 reduction on extended warranty. Then 3 hours on 27th. bounced to 5 different people and departments. no one wanted to take responsibility for refund, when website clearly says could get full refund before 30 days, if unhappy with purchase. Clearly on so many different levels am unhappy. had worst CSR experience ever with whirlpool canada, let alone disappointed with range quality and misinformation given me. Advice to customers to be aware before ever purchasing with Whirlpool Canada. In past, thought Whirlpool products were good but am concerned lack of customer care or product knowledge has caused productivity to go downhill. No one is willing to assist you and will only bounce you back and forth. They do not care for the customer. Only for the sale on their end. All CSR's do is offer apology, but nothing gets done. Have written email transcripts of every conversation proving my claims and still nothing accomplished. Am in process of emailing whirlpool support. But am not holding by breath for an immediate answer. Worst nightmare experience ever! At this point in time, still left hanging as to whether or not i will get assistance or refund? So stressed and frustrated!

We do apologize for the trouble you have experienced with your Whirlpool range. Our records indicate a refund was approved for you. If you have any additional concerns, our customer service team can be reached at ###-###-####.

I've had a new Whirlpool fridge since April 2024. Starting in August 2024, the fridge starting have problems, and eventually over the course of 3 months, broke down multiple times, with all my food becoming spoiled. During this time, I had 6 service visits, and 6 no-shows from the Whirlpool service team. Eventually, I was informed I would be supplied a new fridge since my fridge was deficient. It has been 40 days since this ordeal has started, and I still do not have a new fridge. I email and call Whirlpool multiple times a day, and whirlpool still cannot communicate or execute a proper corrective action plan. *** * ***** ******* ****** ************ **** *** ****** ******* **** **** * this is absurd.

We apologize to hear of the issue and disappointment with your Refrigerator. We see that the delivery of your new unit has been completed. Thank you for bringing this matter to our attention.

Unfortunately worst service I have experienced. I bought an appliance (fridge) from Whirlpool and upon arrival a door had a dent. They will not replace the fridge but only a replacement door … As per customer service, it is going to take up to 6 months to replace it (18-20 weeks). Apparently it is standard practice as per Whirlpool for customers to wait up to 6 MONTHS to enjoy a “new” appliance. Outrageous.

We apologize to hear of the issue and disappointment with your Whirlpool Refrigerator. We have searched our system and not located a file. We request that you please contact us at ###-###-#### to allow us the opportunity to address your concerns.

File number ******** (fridge WHIRL **********) bought August 10th 2024 in Montreal, the delivery was delayed by 2 months and arrived in November with a dented door (left door). Person of contact from Whirlpool ****** *** ******** (he confirmed the dented door November 11th 2024). Also bought the protection plan (4 years). Thank you, ****** ******

Hello, Over 6 weeks after my first review and still no follow up after sending all the information required. File number ******** (fridge WHIRL **********) bought August 10th 2024 in Montreal, the delivery was delayed by 2 months and arrived in November with a dented door (left door). Person of contact from Whirlpool Joseph ###-###-#### (he confirmed the dented door November 11th 2024). Also bought the protection plan (4 years). Thank you, ****** ******

********* ** *** ***** ***** * **** **** ****** I bought a dishwasher about 1.5 year ago and had to make a warranty claim at around 6 months of owning it. So far so good as they fixed it. Now its 1.5 years old and it’s not working again. Different problem. A dishwasher should last longer than this. Be aware.

We apologize to hear of the issue and disappointment with your Whirlpool dishwasher. We have reviewed your file and see that a representative was able to assist with your concern on 11/27/2024. If you require further assistance, please do not hesitate to contact us at ###-###-####. 

I recently purchased several high-end appliances from Jenn-Air (now acquired by Whirlpool), including a dishwasher, stove and refrigerator, expecting reliable quality products. Unfortunately, this has been far from the case. My experience has been nothing short of frustrating and disappointing, *** * **** ********* ** ***** ** **** ******. Upon installation, the dishwasher was immediately non-functional, displaying an error code. When I contacted customer service, I was informed that the warranty does not cover the uninstall/reinstall process, meaning I would be required to pay to uninstall and install a defective dishwasher when I paid for a BRAND NEW working dishwasher. This is completely unacceptable—no customer should have to bear these additional costs for a brand-new, faulty appliance. A company selling appliances should be accountable for ensuring their products work correctly from the start, not passing the burden of repairs and additional costs onto their customers. To make matters worse, the refrigerator could not be installed at all because it was missing a piece. As a result, it has been weeks, and I have been unable to use my fridge or dishwasher. In addition, my stove was given to me with 2 trays when it should come with 3. I understand that occasional issues can arise with products, but Jenn-Air’s lack of accountability, selling defective products and then charging additional fees to fix what should be a brand new functional unit is completely unacceptable. It's disheartening to see a company that positions itself as a premium brand fall so short in both product quality and customer service. Based on my experience, I would not recommend Jenn-Air to anyone. If you are looking for reliable appliances, look elsewhere. Jenn-Air appliances are just showpieces. They do not value their customers' time or money. I regret choosing JennAir for my appliances, and I will certainly be exploring other brands in the future.

We apologize to hear of the issue and disappointment with your JennAir Appliances. We have searched and not located a file in our system for you. Kindly provide a number we may reach you, as we would like to discuss your complaints directly. 

Thank you for bringing this matter to our attention.

 

Whirlpool Canada Executive