Business Profile
Pest Control Services
Insight Pest SolutionsHeadquarters
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Reviews
11 Customer Reviews
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Review from peiman s
1 star26/11/2024
did not deliver what was agreed , multiple cancellation , never re-scheduled . total scam .
Insight Pest Solutions Response
31/01/2025
Hello! Thank you for reaching out and sharing your concerns, and I'm so sorry to see you've had a negative experience with our team. Please be advised that even in the best of circumstances, pests will always exist! ************ aim to control pest populations and prevent the manifestation of infestations within your home. We completely understand the frustration that comes with the rescheduling of services due to unforeseen circumstances, and we sincerely apologize for any inconvenience this may have caused.
Please know that we made every effort on our end to accommodate these changes and reschedule your services as quickly as possible. At the heart of everything we do is a deep respect for our customers' time and experience. We understand how valuable both are, and we are dedicated to ensuring that every interaction with us is as efficient and positive as possible.
Our commitment is to always provide the best possible solutions, tailored to meet your needs, and to continually improve the service we offer.Review from Gord M
1 star27/09/2024
Did not deliver on what they said they do. Terrible customer service on trying to get resolved Horrible experience. VERY dishonest sales and LAZY technician.Insight Pest Solutions Response
31/01/2025
Hello ***** thank you for taking the time to reach out with your concerns.
I'm very sorry to hear that you did not have a positive experience with us.
We strive to consistently provide the utmost customer service experience for all of our customers.
Our goal is to ensure that every interaction is positive, efficient, and tailored to meet your specific needs.
We are dedicated to addressing concerns promptly, offering helpful solutions, and going above and beyond to create a seamless experience.
Your satisfaction is our top priority, and we continuously work to improve our service to exceed your expectations.
Were also sorry to hear that the services performed did not meet your needs.
Please know that we make every effort to provide comprehensive training to all our technicians to ensure high-quality service.
Additionally, we offer free follow-up services for our customers, which are available at any time to address any further concerns or needs you may have.
Ultimately, sales conversations can sometimes be hyper focused on one part of the entire program and all of the information becomes lost in the chat.
For this, we definitely apologize. We have many, many customers who continue to use us year after year for their pest control needs who signed on at their front door with a sales representative as well!
Please don't ever hesitate to reach out to our office to answer any questions or concerns!Review from David F
5 stars25/07/2024
For years I had mice in my house. Could never figure out how they got in. It took the techs at insight about 6 months to totally stop mice from getting in my house. Over the years I have been with them ,they have been very courteous and diligent and not only cured my mouse problem but no longer have spiders or ants to deal with. During my most recent visit from insight tech *********************** some of my dogs bones were accidentally sprayed. He went to the local pet food store and purchased new ones . Thanks for the amazing serviceInsight Pest Solutions Response
06/02/2025
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our company. Its always our goal to provide the best service possible, and were glad to know we met that expectation.
Your kind words mean the world to us, and we truly appreciate your support. If theres anything else we can assist you with in the future, dont hesitate to reach out!
Thank you again for your feedback and for choosing us!Review from KEVIN S
1 star22/07/2024
Did not live up to sales promises. I was told they would spray in the walls to kill any ants. That never happened. They treated an ant hill that remains full of ants. And I was told I could cancel at any time without issue. I see this is definitely not the case. AND you can easily go buy the stuff yourself and do it at a fraction of the cost. Not happy at all. Steer clear.Insight Pest Solutions Response
26/07/2024
Hello *****! Thank you for reaching out and sharing your concerns, and I'm so sorry to see you've had a negative experience with our team. Please be advised that even in the best of circumstances, pests will always exist! Our services aim to control pest populations and prevent the manifestation of infestations within your home. We understand the frustration caused by the unpredictability of nature, but that's why we offer such generous warranty programs to come back and retreat at no extra cost for up to 3 months between regular services!Most importantly, we'd like to clarify that all customers ARE able to cancel at ANY time - however, there are applicable penalties to terminate services while within the initial term of service, as is standard for most annual subscription services. We understand life happens though, and we're always more than willing to open a discussion about how to make accommodations in the event that you decide that our services are not meeting your household needs.Review from Joseph W
1 star30/01/2024
Didn't live up to promises and then there was a cancellation charge over $200. Would not do business with them again.Review from Connie K K
5 stars28/10/2023
I was very impressed by ******'s visit to ** last week. He was genuinely interested in what we had to ask him on worrying about our pets etc. and explained in detail how the mouse boxes worked and that we wouldn't have to worry about their safety.He honestly went above and beyond the call of duty with his assurances and consequently, the work done for us.Thank you ************************* & *************************Review from Colby M
1 star19/09/2023
Door salesman came to sell the service to my neighborhood and offered a deal for quarterly service and said I could cancel at anytime but to sign up now while there was still a spot. What they did not tell me was that there would be a $200 closing cost for canceling. The service was okay. the specialist was super nice and professional but all they do is lay ant traps and spray their pesticides. I can do that myself. Only reason I signed up was because we were having a bad ant and hornet problem with all the rain. it was the worst weve seen it in the years we have lived here so thought the timing was right to try. I was planning to cancel after first service but then found out about closing cost. Not happy. We just had a baby and my wife is not working so we cant afford to pay either the closing cost or the service and they said there is nothing they can do.Review from Dave L
1 star31/08/2023
The salespeople are focused on one thing only and thats to get you to sign the contract. They did not explain their cancellation policy completely. In fact said you can cancel anytime. They failed to mention theres a hefty fee if you cancel. Also in our case the product made no difference whatsoever Then they use the excuse it takes over two applications to become effective. What the heck? By that time youre into July or August and most bugs are gone. What a scam. Zero stars for me.Review from Faye F
1 star14/07/2023
Not satisfactory . ******** made promises the company could not keep. Salesmen hired from **** & not aware or just making promises he KNEW were wrong to make a sale !! Promised the technician would spray my attic. But on initial visit, tech said not something they do. Also said his weight plus weight of the equipment was too much for the ladder & would be liability for the company if he fell on ladder or fell through the attic flooring !! Tech overweight !!! Unbelievable that this company would hire salesperson from **** to make don't to door sales with out proper knowledge of company policies !!! I asked tech to leave. I no longer wanted their service. Within minutes, he returned with a local office manager on his cell phone. She stated he could go up the ladder & just spray around from the top of the steps . I was furious by then & told her I no longer wanted their service & wanted to speak to the owner.Review from Lynn M
5 stars11/11/2022
I found the service excellent. The agent was very knowledgeable about the type of pest and their behaviours. He ensured that any possible entrance was dealt with and recommended what areas needs fixing. I feel my home is now secure. I wish I had called them earlier.
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