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          Business Profile

          Hockey Club

          Pro Hockey Development

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hockey Club.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            19/05/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On Jan 27, 2022, we received an invitation for my son to play a summer hockey league. This is a summer league from May 2022 to Aug 2022. From the invitation email, the league was described as "all games will be played on Tuesday nights starting as early as 6pm". We registered my son and paid CAD $960.50 on Jan 28, 2022. On April 7, 2022, I found a schedule on the League website showing the game day for the 2010 age group is on Mondays. However, by that time, this schedule does not work for us due to a conflict on Mondays. Once I found this, I immediately reached out to Pro Hoc for confirmation. The coach of this team confirmed to me "I sent something out a while back about Frank changing the date. All games Mondays and starts May15th/August 30th". Both my wife and I checked our email box and even the spam box, but both of us did not receive that email at all. I asked the coach when he sent that email and if he could send us that email again. Then I didn't receive any response. Since then I have been asking Pro Hockey for a refund over the phones and texts. But Pro Hoc kept asking us to wait. I made efforts to call them, texted them, and emailed them many times. But again there is no response. It has been weeks of poor communication and handling of this issue from Pro Hockey. And now we want a full refund.

            Business response

            20/06/2022

            The customer received a full refund. There was some miscommunication about a certain date of the hockey league was to be played.

            Customer response

            21/06/2022

            (The consumer indicated he/she ACCEPTED the response from the business.)

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          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          24 Bluff Trail

          Nobleton, ON L7B 0A1

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          (866) 850-8063

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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