Business Profile
Lottery
Ontario Lottery and Gaming CorporationFind BBB Accredited Businesses in Lottery.
Reviews
11 Customer Reviews
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Review from Ghazanfar Q
1 star24/12/2024
In no way is OLG testing or giving a percentage back consistently. In almost allcases tested, the longer the player plays a game or bets or gambles, the odds in favour of the game and OLG are maximized to ensure that they empty your balance faster knowing that you will keep wagering to win back money. I have bet over $45,000 Canadian ont here apps *** **** **** ******** ************ ** ***** ***** ********** *** ****** **** ** *** *** **** *** *** ****** *** ****** *** **** **** ******* ****** *** *** ** **** There is no rigorous testing done internally at OLG and mor is there anyone proven to win more than they wager in casino app games on the OLG app or site to date through contant play. The organization ***** ** ** ************ *** ****** ************ *** working against consumer interest for entertainment because it is not at all entertainig. Gambling is not meant to be entertaini g since there is always a risk element. I have seen large numbers displayed in their casino app games showing big winners, ******** ***** ******* **** *** ******** ** *** ******** *** **** ***** ** *** ****** ** ******* ****** ** * ***** **** the games takes more out of those who bet more than the average pool of funds than the rest. Random number generators *** **** *********** *** pick a side as to when to go against the player and when to be for them. ******** *** ******* **** **** **** *** *** ******* ****** * ****** *** *** ****** ** **** *** ***** *** *** **** *** ******* Most of the time it crashes the wagered amount at 1.00x before you have a chance to even experience the round in the game. **** ** *** ****** *** **** ** ************* It not not at all by chance and the results are always in favour of the house when engaged cumulatively over time.Review from Wenda V
1 star06/05/2024
Olg gaming corp been holding on to my winnings for 8 weeks and counting. Due to extreme amount of withdraw verifications. I sent in my info I been waiting patiently, but I'm fed up with the delay they have all my info for deposit but I apparently on a list I won in late Feb. Been waiting since. I won't use this app again they refuse to give a alternative to withdrawal on the app. I think they are hold on to the winnings to collect interest or force you to give up and blow it on their app. I want help in recovery of my winnings. * *** ****** *** ****** ******** ****** ***** ** ********* *** *** * *** ** ** **** * *** ******* ** **** ** *** **** **** ** ** *** ***** *** ***** *** ***** *** **** ****** *** ****** ****** ****Review from Donna B
1 star19/03/2024
Got 3 Cash for Life tickets with the second chance on it. ** *** *** * *********** ********* ********* Very disappointed. I scratched the top part and nothing. ** *** ***** **** But I still had the 2nd chance. Signed on and it says contest closed. I couldn't enter the contest. I called OLG to get 3 new tickets. And asked the store where we bought it from. They wouldn't do it. I said I'm buying an old ticket where I can't play the bottom part and it won't let me enter the number in the new 2nd chance. I also said I'm getting the bottom of the barrel for the top part and ******** *** ***** **** *** **** ** *** ** **** *** ***** ******* And they are still selling the old contest tickets. I think its not fair and not honest to do this. Id still like either my money back or tickets for the newest lottery that just starts. * ****** *** **** ****** ***** **** **** *******. OLG make it right.Review from Scott G
2 stars26/01/2023
Get rid of gambling terms and use laymens jargon. Game winner. Moneyline? App offers little to no onboarding explaining terms and bets. For their proline+ appReview from Blair W
5 stars15/01/2023
Wow.. OLG is really not as bad as this review site is making it out to seem.. negative reviews are posted by losing players.. rarely any winners come to post a good review, so read these complaints with a grain of salt. Personally I never won anything, but I know people who have won quite big and never had problems with anything..Review from Merle M
1 star18/07/2022
I purchased some lotto max tickets today at the booth in ******* welland it was $12.00 I gave her some toonies loonies and I was short a dollar so I gave her 10 dime Well she was holding her head showing me the roll she just got and told me she didn't need change! I was embarrassed in front of the customers behind me! I Saud well that's how I'm paying! She was acting like it was the end of the wired shaking her head! ************************ I think that was very unprofessional it was legal tender and business for her she doesn't deserve a cut if my ticket wins! *********************Review from Greg G
1 star24/06/2022
*************************************************************** ******* No bonus after $300 on 5 separate occasions. This has to be fixed . Other gaming sites pay as advertised at least once in a while . Bit in no way is olg online casino paying there payout %. They need to be investigated. ************************************************Review from Caroyn C
3 stars21/06/2022
Was told I had to wait 2 weeks when I claimed my prize at the store. Mailed my ticket right away, and they said they could not take the extra step to pick it up at the post office. They finally picked it up, told me it would be 4 to 6 weeks to process. At 6 weeks they told me it would be 6 to 8 weeks to process. At the eighth week, they told me it would be 8 to 10 weeks to process it and they will expedite it at the 10th week. It is now almost 15 weeks, and they say they are backlogged and they cannot give me a date.
Ontario Lottery and Gaming Corporation Response
30/06/2022
We apologize for the delay in your prize claim. Prize Claim processing times are 8-10 weeks from the time all required documentation is received. Every effort was made to process the claim as quickly as possible while upholding the integrity of the prize claim process. In relation to this specific claim, our records indicate the file is resolved.Review from Rob D
1 star14/06/2022
I sent a winning proline ticket on February 23/2022 it was processed on February 28th/2022. It is now June 14th2022 and I am being told that it has been put in escalation mode as of the end of May 2022. Nothing yet with no answers. One of the head supervisors lied to me about their availability only to find out that she was available with the help of another phone operator. I have been waiting 16 weeks now. I have lost trust in their helping ways. Nothing gets done only to hear that someone will resolve my matter. *****.Ontario Lottery and Gaming Corporation Response
30/06/2022
We apologize for the delay in your prize claim. Claims are taking longer than expected at this time due to procedural changes at the Prize Centre resulting from the Covid-19 pandemic. Prize Claim processing times are 8-10 weeks from the time all required documentation is received and completed accurately. In relation to this specific claim, our records indicate the file is resolved.Review from Claude A
1 star03/05/2022
I won $1000 in oct/21. Its now may/22, never has olg contacted me. After I called in feb/ they said they were over worked and I can expect 6-8 weeks for cheque. Should I go to mpp ? Olg is so useless no sense going through customer service ****************************Ontario Lottery and Gaming Corporation Response
13/05/2022
We apologize for the delay in your prize claim. Claims are taking longer than expected at this time due to procedural changes at the Prize Centre resulting from the Covid-19 pandemic. Prize Claim processing times are 8-10 weeks from the time all required documentation is received and completed accurately. In relation to this specific claim, our records indicate the file resolved.Customer Response
28/05/2022
The Worst part was they ******* telling me that they called me. No messages ever left for me.
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