Reviews

* **** * ***** **** **** ****** I called them on January 21, 2025, about an issue with my refrigerator not working properly. A technician came, identified that the relay needed to be replaced, and replaced it. The relay itself costs only about $25 in most stores, but they charged me $90 for the relay and $230 for the service! To make matters worse, the issue was not even resolved. My refrigerator still has the same problem. I contacted the company to speak with a manager, and the operator told me it would take 24 to 48 hours to speak with someone. I am extremely frustrated with their service. ** *** *** **** ************ *** * ********** *********

***** **** *** ******* I call them on a Saturday and told them my fridge wasn’t working properly. It displayed a code and I looked it up and it was a fan cooling issue. The fella came a few hours later and we pulled the fridge out. He went behind the fridge when his phone as a flashlight and screw driver. He pulled the back panel off and immediately came out from behind and told me how lucky I was my house didn’t burn down. He said I would need a new fan motor and fan blade. He then said he would clean everything up and see if the problem would be solved. He went behind the fridge with no tools and laid the for 5 mins and said he’d give it a try. After 30 seconds of running I heard the motor make a noise and I said that doesn’t sound good order the motor he unplugged the fridge and order the motor at $150 and said the fan blade would be $50 on top of that. I didn’t look at the fridge at all at this time but took his word on his assessment. Before he left I tried to pay the deposit but his phone battery died and it couldn’t be processed. After he left we emptied the fridge and freezer. Monday I got a phone call and was told my bill was going to be over $500. I told the lady it seemed like a lot of money and told her I’m a millwright and when I look at the fan blade if it looked ok I wouldn’t be purchasing another one from them we would reuse the old one. Friday they texted and said to call them as the parts were being shipped and I needed to book an appointment. I called and again I told them I didn’t think the blade was needed. Went behind the fridge and looked. The condenser was so plugged off dirt and dust it was discussing. I clean it and blew it out and put a bit of grease in the motor and it’s fine. I call them on the Monday and told them I still wanted the motor but I didn’t want that guy back. He delivered the motor yesterday along with the fan blade. Now they wanna call and report me to collection agency. ******

They charged me $305.00 on first day, and technician did did not fix my washer, and they refused to give my money back. First a technician came to see my washer. He said he will order a part and once replaced, the washer would work I asked him 3 times and he assured me that he would fix it. He said total charges are $710 (part & labour), and requested 50%. So, I paid $305.00 After a couple of days, he came and opened the washer machine and without checking anything he said he was not able to fix it. Suggested me to buy a new one from their website. So I asked him to refund my money. Then he said talk to customer service, I called the same day and spoke with a customer service representative who asked me to call next day at 7 am and speak with Michelle. I called next day at 7.15 am and there was no Michelle. The person I spoke with was extremely rude. There is no customer service skills and hung up the phone on me. After a couple of hours the same person called me and said she was “Michelle” and I asked her for my money back. They advertised their business under *********** because that’s the number I called when I requested the service call and they had an add that promise “We don’t fix, you don’t pay” so if they can’t fix the appliance, they don’t supposed to charge. They also offer a $25 discount on the service call. She said that she would need to speak with a manager (I thought she was the manager) and she would call me back. A couple of days passed and she did not call me. I contacted my bank and disputed the charge. ***** **** **** *** *** **** ******** ** *** **** *** *** ********** ***** Now they are saying that i cancelled the service when I have witnesses that are aware of the situation. **** ** * ***** ***.

******** ******** they say taking 50% upfront and then take the full amount and refuse to refund - ******* ** ******** - * ***** ** * ***** 

**** ******* ** * ******* I contacted them and had a technician respond on 6/28/24 concerning my washing machine not spinning out. He came diagnosed the problem ordered the part stated it would be 3-5 business days, I paid a $200 deposit. 5 weeks later and several phone calls inquiring when the part will be received and a no show no call on a scheduled date 7/24/24, I was rescheduled for 7/29/24. The tech came installed the part with no success stated he needed to order another part. He returned on 8/3/24 and was again unsuccessful in repairing the washer, I then stated I have to purchase a machine because it’s been 7 weeks and I’m spending money to launder my clothes. Immediately on 8/6/24 I started receiving *********** calls requesting full payment of a balance of $90.71 for parts and initial visit when the washer HAS NOT BEEN REPAIRED!!! So I’m out $200 and I’m expected to pay an additional amount for no repair, I should only be charged for the initial visit of $99 not parts. Absolutely ridiculous **** *** ******* *******!

******** ******* mY freezer is not working . called ******* and they told me what could be the problem. Filter is clogged 2 sounded like a fuse on the fridge my be out. So I told the repairman what they had said so I cleaned the filter and he never looked at the compressor so I have refused to pay for one of there visits. I have made an offer to pay for one visit and to pay for the fuse they put in. But they turned it down. * **** ******* *** ** **** **** **** ** ********** ** *** ****** **** ** ** ** ****** *** ***** ******** *** ***** **** ***** *** *********** **** ** ****** ****** ***** ** ****** *** **** ** ** ***** *** **** ***** ** *** **** **** *** **** **** **** ********** *** ***** **** ***********

Feb 21, 2024, a service repair man came to my home from Express Appliance Repair. He spent no more than 10 minutes looking at my ** washing machine. We identified the error code and we were expecting he would have to take it apart to test various items within the machine as stipulated by the owners manual. He only ran the washer until the code appeared (8 minutes). He did not examine any of the parts and claimed it would cost us as much as a new washer. It became obvious he did not want to service our machine. How would he know the cost of the repair if he didn’t do any diagnostics. I felt ********** because he wanted me to pay and only wanted cash payment. I paid $120.00 and got nothing in return.to change a main part. I have been in contact multiple times through emails and telephone calls with Express Repair attempting to seek a refund for lack of professionalism and lack of proper service. * ** ******* *** ********** ** *** ***. Although, this amount may seem trivial, what is most disconcerning is the way in which Express can take money from people without providing proper service. * ** ****** *** *** ****** ** ** **** ******* **** ************ Also, please note I have tried to speak to head office regarding this complaint but with no success.