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          Business Profile

          Manufacturer Representatives

          Xerox Canada Ltd

          Headquarters

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/11/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            As ******** of a ***** ********** *******, I've been using xerox for many years and I really like their products and I.T. services. Recently, the lease on my old printer was up and I contacted a salesman to start a new lease on a new printer. The salesman was extremely pushy to get my signature on the new lease. After that, it was weeks before I heard from him about when to expect the removal/replacement of printers. More weeks pass, and Xerox drops off my new printer. Left in in the middle of my office. Had to call and ask to get it installed. A few days go, and a tech comes to install. Moves the old printer to the middle of my office. I've contacted the logistics coordinator, ******* ***** about the removal. She'll tell me she will call me when the truck is coming, but it's been 2 weeks now, no call. I just really need this printer out of my tiny office. It's causing a major problem in our day to day. Possibly the worst customer service I have ever experienced.

          • Initial Complaint

            09/02/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I took out a lease on a printer/copier/fax machine through Xerox Canada about 5 years ago. The contract was quarterly lease payments of $274.63 approx. and to last 5 years. Once my lease ended, end of Jan 2023, Xerox reached out and said because I am not buying out the lease contract they are going to charge me $350 to come pick up the machine. I asked them why are they charging me so much as they did not mention this when we got the lease contract. They informed me that it was in the contract. I looked, and in small print it does mention that a a going rate fee will be charged but didn't specify. I don't mind paying a fee but the fee being $350 when my quarterly lease payments were only $275 is extremely unreasonable in my opinion. I explained this to them and they didn't care and refused to negotiate. Do I have a case with that the $350 is unreasonable compared to what i paid for the lease given in their contract they don't specify nor mention the small print clause of this? I can provide documents of proof if you feel there is a chance to fight this.

          • Initial Complaint

            17/10/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I contract new machine last April. When I contract new machine, they promise I do not need to pay any more the machine I used one until new machine arrived. But they keep sending me the invoices. They removed base charge. But they charged meter read. In xerox system has Every month I have to fill out the meter read and send out to xerox. my used machine has contract base charge included 3000 impressions. It should be no charge for each impression up until 3000 but they charged me for every single impression. I tried to talk to them about this issue, but they told me to just pay for it.

          • Initial Complaint

            25/02/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Jan 20, 2022Received invoice number ********** amount 1274.49 for fixing a Xerox Printer where labor was charged 4.75 hours and the price of part was 34.80 dollars. Filed a complaint to (***************@*****.com) Xerox on Jan 27 , 2022 saying that the technician told us that the labor charges would be only 209. (one hour charge). But got surprised with the 4.75 hours labor charge, which does not make sense at all. Xerox sent me a corrected version of the invoice(747.83 dollars) with 2.5 hours labor charges which does not reflect the reality that was promised by the technician. One wonders, how come the promised time of labor that was one hour was increased to 2.5 hours without prior consent or information to the client ? In this case I am the client.I request BBB to intervene the matter. I am ready to pay the an hour labor charges which 209.00 and the cost of the part which is 34.80.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

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          Contact Information

          500 - 20 York Mills Rd

          North York, ON M2P 2C2

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          (800) 939-3769

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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