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          Business Profile

          Vitamins and Supplements

          Dtrim Canada

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Vitamins and Supplements.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            29/07/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I ordered some dtrim pills from this co. I was not satisfied with the results. They automatically sent me 2 more bottles. I called them same day I got them, and they said I could return them for refund, I insured them making sure I could check tracking that they received them, they said they did. Send me a email to fill out for a refund, I did that they said it would take awhile. Waited no response. Called just got a run around asking same questions then they hung up on me. Here is my credit card charges. May 22 $175.78. May 26 $168.97. I called them they have several numbers. *** *** **** *** *** **** Please help me get my money back. Thanks ***** ******

            Business response

            10/08/2022

            Hi,

            Thank you for sharing your concerns regarding our products and/or service. To resolve the issue, refunds was credited back to your credit card totaling US$389.99.

            With regards to your experience with our call agent, we do apologize and want you to know management has been notified and the agent will be coached appropriately.

            The Terms and Conditions of the trial offer are explained on the order site and I'm very sorry you did not see it.

            Please let us know that we resolved your concerns.

            Customer response

            11/08/2022

            (The consumer indicated he/she ACCEPTED the response from the business.)

          • Initial Complaint

            11/07/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Ordered 30 day trial offer on Apr.26/22. Rec'd. order Apr.28/22. Started using product & developed an adverse reaction-stopped using product. Required RX to clear. When I rec'd. cr. card stmt, unauthorized charge of $133.49US-May 10 & $128.25US-May 14. Contacted cr. card.co. Followed their advice to stop any future orders & requested refund. DTrim "Support" responded with unobtainable requests to rec'd. refund & 15 days to respond to my request. Tried contacting them again after 15 days & was told refund was denied but could not tell me reason. Contacted my cr. card co. again & was told since I could not comply with rtning. unopened, in original pkging. they could not pursue the ********** charge totalling $350.32 Cdn. I still have the unused portion of the product which I will gladly produce to a third party for verification. TDTrim's actions to date are horrific. *** * ****** ** ***** ***** ****** * **** ** **** **** ****** *** *** ***** *** ******* ** ******** Thank you.

            Business response

            13/07/2022

            Hi,

            Thank you for sharing your concerns regarding our products and/or service. I've reviewed your account and see your orders were placed on 26/04/22 and you cancelled on 27/05/22.

            To resolve the issue, refunds were credited back to your credit card in the amount of US$261.74 on 13/07/22.

            The Terms and Conditions of the trial offer are explained on the order site and I'm very sorry you did not see it.

            Please let us know that we resolved your concerns.

          • Initial Complaint

            09/06/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Credit card charged on Apr 08, 2022 for $172.58 - No product was ordered or received. Credit card charged on Apr 11, 2022 for $165.91 - No product was ordered or received. Credit card charged on May 07, 2022 for $176.47 - No product was ordered or received. Credit card charged on May 11, 2022 for $171.41 - No product was ordered or received. Tried to deal with the support department many times but no answers were provided to us and the phone was hanged every time. Sent the request for refund but the refund was denied without giving any explanation.

            Business response

            21/06/2022

            Hi,

            Thank you for sharing your concerns regarding our products and/or service.

            I have reviewed your account and see that your trial orders were placed on 22/02/22.

            To resolve the issue, refund was credited back to your credit card in the amount of US$523.48 on 20/06/22 and due to a technical issue, a refund check will be sent to you via the postal service on 21/06/22 for US$261.74.

            The Terms and Conditions of the trial offer are explained on the order site and I'm very sorry if you did not see it.

            Please let us know that we resolved your concerns.

            Customer response

            21/06/2022

            (The consumer indicated he/she DID NOT accept the response from the business.)
            I just talked to my credit card company and I was told that there is no credit as of today.

            Business response

            08/07/2022

            Hello,

            Our back office team has investigated the refunds totaling US$528.72 and confirmed the credits were successfully returned to the credit card you used to place your orders (ending ****) on 21/06/22 and was confirmed by your bank.

            Please refer again with your bank and confirm the issue has been resolved.

          • Initial Complaint

            02/06/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            On May 16 I ordered a bottle of DTrim Advanced Support. During checkout process, 2 other products were offered - African Mango and Essential G, both were declined. My order was processed for $4.95US and then I discovered 2 other charges were put through: $4.95US & $29.99US. (Order #******** and #********) These were for the items I declined. I contacted the company immediately and was told that the order had already gone to the warehouse and they couldn't stop it but sent me an email to request a refund for the items I did not order. I sent these requests in and got them to cancel the autoship. Today, June 2/22, I called to find out status on my refund and was told that the refund was declined and when I asked to speak to the Refund Dept I was told I couldn't. Both reps kept telling me to refer to terms and conditions and when I said that I never ordered the items, they both hung up on me. I received 2 phone calls saying the call had been disconnected and had to go through whole situation again They said there is no number to Refund Dept to discuss. I should never have been charged and am beyond frustrated with the level of customer service. All I wanted was $4.95US and $29.99US be refunded for products that I didn't order.

            Customer response

            04/06/2022

            After receiving complaint from BBB, the company has now refunded the money

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          45 Sentinel Rd

          North York, ON M3J 3E4

          Get Directions
          (800) 349-8904

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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