Complaints

• Initial Complaint

  09/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a pair of ****** shoes at my local Foot locker on November 19, 2023. Less than three months later they are falling apart. **** tells me that the retailer who sold me these shoes should be able to assist with warranty. Meanwhile my local store will not help me nor will their customer service center. These were expensive shoes **** **** **** **** **** ******* *** *** **** ** *** **** ** *****

• Initial Complaint

  28/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased shorts online that were too big for my children. I started a return and placed another order with the correct size. Foot locker returned 2 of the 4 pairs of shorts back to me and told me they were worn. This is completely false. They were returned in the same packaging with the tags still on them. The other 2 pairs of shorts were refunded without issue. I reached out to them and they told me they won’t take them back because they were worn. Again, completely false. I am looking to get my money back as I have done nothing wrong. Order number was ******************** and I ordered them on May 20th.

• Initial Complaint

  31/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I tried on an order of pants and they were way too big I just tried them on and got them returned to me saying they were dirty hair and dried skin omg I tried them on I am repulsed all I did was try them on

• Initial Complaint

  29/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  this claim file is for order #******************** in the amount of 114.96 CAD on the 08/01/2023 for the **** boots . I made this purchase from foot locker Canada, however they shipped me the WRONG boots which was ****** boots instead of the **** one. therefore I immediately returned the order using this tracking number : ****************** via *** carrier company which clearly shows the package has been delivered on 16/01/2023 and since then I am trying to get my money back from this company by calling numerous times but yet no respond from them except asking me to wait day and day after. if any representative from foot locker company read this claim, please issue me the REFUND ASAP as I had no fault in your mixed up situation.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We traveled 2 hours to the foot locker in the ******** **** in ******. We found the shoes we were looking for but the 2 pairs of shoes they had in the size we wanted were covered in residue and we were told that the store refused to sell them to us because they were defective. We were told we could order the shoes while at the store and they would be shipped to our house. When we received the shoes we realized they were shipped from the ******** **** and were the same shoes they refused to sell us but they made an attempt to clean off the residue. I contacted the customer service dept and told them the situation. I was told that I had to travel back to the store 2 hours away to get my refund and they said that if I ordered a replacement pair they might be the other defective pair of shoes from the same store. No proper solution was provided by the company.

• Initial Complaint

  22/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I went into Footlocker Kids (store 1007 at ******** ****) on December 13th to purchase a pair of ****** basketball shoes for my daughter's Christmas present. They didn't have the size I needed and said they could order them and have them shipped to my house in 3-5 business days, which meant I have them in plenty of time before Christmas. The 3-5 days passes and nothing. Six days and nothing. Finally on the seventh day when again no delivery, I call customer service. I am told by CS the order never went into their system....which makes no sense as I have a receipt with an order number. I am told there is nothing they can do and to call the store. I call the store and I speak to someone who doesn't know what happened or what to do and I am left on hold repeatedly. I am then asked for my contact details and a manager will call me back shortly once they have figured out what happened and what to do. 5 hours go by and no call. I decide to call again and I speak to someone else who tells me the Manager has already left for the day. I start the story all over again. She tells me she can see in the system that an new order was placed and that I will have the shoes in ANOTHER 3-7 business days! So instead of calling me back and figuring out a solution, they just snuck in another order and that was it. The store the shoes are shipping from is no where near my house and I am told I can go pick them up so I would have them in time for Christmas. I refused. I shopped early so I wouldn't have to go to the mall right before Christmas and fight traffic, fight for a parking spot and then battle holiday crowds. I did my part and came into the store and paid my money for a product and delivery, with an expectation that the order would be fulfilled. I was offered that they could have the shoes shipped to a store closer to my house and I could pick them up. Again, no. I should not have to do anything to correct their mistake. I am told thats all they can do at the store level and I would have to call customer service.....again. I start my next day on the phone with customer service, explain the whole story again and again I am told their is nothing to be done and I will have to either pick them up myself or wait for delivery, which of course will be after Christmas. I ask for supervisor, which I do get. But again nothing he can do either. I again explain, this is my kid's Christmas present and because of their error, she won't have a gift to open Christmas morning. And in an absolutely appalling move I am offered a $15 (because thats all he says he is authorized to give me) gift card "for her to open" That is a disgusting move and not one suggestion to make this right because this is their screw up. Sorry to say $15 gift card is (a) not compensation for anything and (b) is a joke of a "gift" for my daughter to open. I call into their store experience line to launch a complaint. I speak to someone who starts taking my info and asks what store this is in regards to. I give him the full address AND store number and he says he can't seem to find the store in the global list and needs to transfer me to someone else who can help.....and then hangs up on me. I AGAIN call back and go through the whole thing with someone else who "looks into it" and again says nothing to be done and the shoes will ship out today and "could be delivered tomorrow, but not guaranteed and most likely 3-7 business days" Again I tell her this is unacceptable and to be honest not right or fair that I don't have a gift for a child that I ALREADY PAID FOR. I am asked what I would like to see happen. I say somebody should be paying for a same day courier to deliver them to me etc... She says thats not something they can do and they have no expedited shipping options. She then says the only other option is to cancel and get a refund. At this point my blood is boiling and i agree to the refund. She then says she can't do a refund and since I bought the shoes in store, I would have to return to the store to get a refund. **** ** ***** ***** * *** ******* **** * ********* ******* *** ********** ** ********* ** ** ******** ** **** ** ****** ***** *** ***** ***** **. Essentially I have been told, too bad we are not fixing this and for your compensation her is $15 gift card. Tried calling their corporate headquarters and there is no option to speak to an actual person. *** ***** ********** ******** ******* ****** *** *** ***** ******** ****** ** * **** *** ******* **** *** ******** **** ******* ** ****

• Initial Complaint

  19/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  -Made a purchase from Footlocker online on September 29th - I chose the ********* option for payment. -On October 1st, I received and email from Footlocker, stating that they cancelled one of my items and that my ********* account had not been charged. -I initially escalated it to ********* and was told I had to go to Footlocker. -I emailed Footlocker and they claimed that they already informed ********* of the cancellation and that it was on them to fix it. I emailed back and forth with several people who only told me they could not help me. -I went to ********* to try to resolve through them. I sent the proof and they told me that they had not receive an notification from Footlocker that the item was cancelled AND that they have made several attempts to contact Footlocker and Footlocker has not responded. You guys are stealing my money for an ******* sweater I never received. No one will help me - each company keeps telling me to go to the other and yet my money is still being taken out. -All that Footlocker needs to do is reach out to ********* and confirm that they cancelled the item but they refuse to do so = instead they keep giving me a phone number to give to ********* to call them. Ridiculous.

  Customer response

  17/01/2023

  The matter was finally resolved with Foot Locker and ********* and I was refunded on Jan 14th.
  
  Thank you.
  
  ******** ********

• Initial Complaint

  19/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We purchased shoes from the aforementioned business. They did not fit and we returned them according to the policies stated by the business. The shoes were returned in pristine condition. They had not been worn, simply tried on for literally 2 minutes indoors. We returned the shoes with the expectation of a refund minus a restocking fee (which we were were fine with). The shoes were returned to us with the explanation that they were not in saleable condition. This is completely untrue. The shoes are saleable. We offered to send pictures and further documentation to attest to this but we’re told that this was the ‘final decision’. I am completely unsatisfied with this service. We have held up our end of the ‘bargain’ and have not received the same courtesy from foot locker. I would like to not only file a formal complaint with the BBB, but request that you mediate. I literally cannot afford to be out of over $100 ******* **** *** * *** ******** ******** * ***** ********* Can please advise of any course of action I might be able to take. Thanks. Julie

• Initial Complaint

  01/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I purchased a pair of shoes in April of 2022. They were delivered sometime in April. I attempted to return the shoes in May. A return label was generated. I dropped the box with the label off at ****** **** on May 10, 2022. The tracking receipt confirms it was dropped off and signed for on May 12, 2022. Having not received my refund by May 31, I contacted the company (champs by footlocker). They deny recieving the item and asked me to take up with ****** ****. I spoke to ****** **** online who confirmed the above which I sent to the Champs customer service representative. They still deny the item was received and say they've no relationship with ****** **** and only use *** (despite confirming they sent the item to me via ****** ****). This is a bizarre matter with no simple solution but having connected with ** to confirm the details, I'm not sure what's left to do. I just want the refund for the item I sent back in accordance with their return policy. I used an @***** (all else the same) address for the order. It's order number ***********.

  Customer response

  05/07/2022

  By way of update, the company has not replied to the BBB.
  I've contacted the company on multiple occasions since and it's gone unanswered or I've still not received a resolution.
  They've continued to request the same paper trail I keep providing.

• Initial Complaint

  26/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Hello, I placed an order on footlocker for 2 pair of shoes that i never received and foot locker is claiming that it was delivered after holding me for 15-20 days , i get an email from them saying we cannot do anything in this, contact your bank and dispute the payment, how can I dispute the payment i paid and approved it myself, i need this issue to get resolved, the customer support just told that they have comfirmed it with courier and they delivered it, there was no proof of delivery or any kind of picture provided, I need my $502, that's my hard earned money, i want to buy shoes again.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩