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          Business Profile

          Pest Control Services

          Innovative Care of the Environment
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          • Initial Complaint

            12/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We hired ICE (Innovative Care of the Environment Inc.)to get rid of rodents in our attic in January of this year. It took some time for the rodents to die as expected. This fall, rodents have returned. There were two invoices one for $141.25 for mouse treatment and inspection and another visit to put a metal screen on chimneyes to prevent further infestation for $502. We have had subesequent rodents return this fall. I have contacted them numerous time to come back and fix the problem to no avail. In addition, they commited to respond via phone and did not call back with a solution. In addition, there original quotation was for $2821.85 for a number of items some of which had nothing to do rodent infestion. A number of these were inspected when we did the roof some 5/6 years ago. The house is cinderblock with a brick vineer. The company has been uncooperative and unwilling to do a on site visit to correct the problem. According to their voice mail, they are the top three in their industry with the BBB.

            Business response

            13/10/2022

            Dear Mr. ****** and BBB

            Unfortunately Mr. ****** has  reported incorrect service information to the Bureau *** ** ******* ** ********* ******* ** *** ***** *********.

            Mr. ****** NEVER received a mouse treatment from ICE.nor did he pay for one ...the $141.25 fee was for an inspection of his entire roof, which showed areas of concern for Wildlife entry and areas where mice might get in. ONLY.

            The fee of $319.96 + hst which he he paid was for screening chimneys only.    Nothing to do with prevention of mice in house or eliminating the mouse infestation that he has.

            Again I must reiterate we did NOT do a mouse treatment  What he is asking for is a free mouse treatment

            ****** ****** ***** *********....Thank you

            Denise * S.

             

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          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 24/11/2005

          Years in Business: 27

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          9977 Winston Churchill Blvd

          Norval, ON L0P 1K0

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          (905) 877-5276

          Business hours

          8:00 AM - 8:00 PM
          Business Hours
          8:00 PM - 8:00 PM
          8:00 AM - 8:00 PM
          8:00 AM - 8:00 PM
          8:00 AM - 8:30 PM
          8:00 AM - 8:00 PM
          8:00 AM - 8:00 PM

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          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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