Reviews
6 Customer Reviews
Review from J. B.
1 star06/12/2024
Bought a spa in July of 2023. In November of 2024 the tub quit working. I emailed the company asking for service. Got told they were to busy and to contact a 2nd party repair company which I did. The company they suggested came out said what was wrong and said it should be warrantied cause the tubs not that old. Canadian spa company told me it's not I shared the message from the company they suggested I get it repaired from and then said I would just pay for the part needed. Ive since left 2 VM and 3 emails with no response from them. They won't even let me buy the part to fix my tub, the 1800 number if you call for service will Immediately go to voicemail and no one ever calls back. I would never reccomend ****** *** ******** **** this ********* ***** company. I am now trying to get the repair person to source from another company so I have a working tub ***** ****** ***** ****** ******* **** ** * ***** ******* **** ****** ****** *** **** ******* ** ********* **** ***** They don't stand by their product warranty ** * **** and they have no customer service department from what I see. Even the person I bought the tub from won't respond anymore. They only have a sales department.
Canadian Spa Company Response
10/12/2024
Hi ***, We apologize for this inconvenience, yes the hot tub is out of warranty, but our team has assisted and provided parts at no cost over and above the warranty period? We do stand behind our product and work to ensure that consumers are taken care of. Please let us know if this is not satisfactory.Customer Response
19/12/2024
Canadian spa company after some back and fourth stood by the product and warrantied the parts and the tub is working like it should being just a year old. Thanks canada spaReview from Alex F
1 star20/01/2024
***** *** **** **** ******** they won't warranty the hot tub. 2nd day of use and the leds stopped working and they won't fix.Review from Will W
1 star28/09/2023
We purchased our hot tub in November 2020. Delivery took 5 months. They said it was due to the pandemic. It finally arrived in May 2021. It was broken from the start. Customer service was very slow to respond. We were told to do some troubleshooting. Try this try that, send us pictures etc. After going back and forth with this for a long time they finally sent a new pump and technician. Then the heater broke. Repeat troubleshooting again. They finally sent a new heater. Tub worked for approximately 5 months and now it is again not working at all. Keeps tripping the breaker. It took so long to communicate with them for these issues that now the warranty has run out . * ***** **** ***** * ** ****** ** *** ****** *** ****** ** *** *** * ******** *** ******* *** ****Canadian Spa Company Response
20/10/2023
Hi ****, I can see from our service team that the last time you contacted us was back in May 2023, we would be happy to help assist where we can here to get your hot tub back up and running? Feel free to email us at *******@******************.com and we'd love to help!Review from Alex S
5 stars21/09/2023
Excellent service, went into their shop for some chemicals and they gave me lots of knowledge about how to treat my tub, would recommendReview from Rick H
1 star20/09/2023
We bought the 5–7-person tub model called the ******. Delivered on a transport truck and packaging was damaged. The skirt was broken, and cover had a rip in it. Called company about cover and they did send another one to be in worst shape as the first one. Paid electrician to come and hook up and we filled it up and right away it started to leak. Several calls and emails later still no solution. A service guy comes to our house and starts removing the insulation from under our tub and finds a jet to be completely broken which caused the leak. This company states that all their tubs are ran before going out to the consumer so in this case they didn't test first, or the shipper dropped the tub in shipping so now I'm going to own a refurbished tub at full price.Review from Vijay R
5 stars01/08/2023
Excellent help at the Oakville office, had to pickup some pillows for my hot tub and they gave me lots of information on chemical use. Would recommend
Customer Review Rating
Average of 6 Customer Reviews
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